Gong
Gong.ioExternal reviews
6,511 reviews
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Awesome experience
What do you like best about the product?
The ability to review my calls and get feedback from my team. Also how clearly I can see the important parts of my call.
What do you dislike about the product?
When we have two people on the call it counts the total of the words together.
What problems is the product solving and how is that benefiting you?
I am solving the issue of what I say on calls and how to be more effective with my words, timing, pitch, and tone.
Great so far!
What do you like best about the product?
Easy to implement and to get value out of right away.
What do you dislike about the product?
Still trying to find ways to share small clips with people to use for training.
What problems is the product solving and how is that benefiting you?
up skilling and onboarding new salespeople.
Underpriced — Fantastic value for serious sales teams
What do you like best about the product?
I purchased Gong for call-coaching. The ability to automatically record my team's calls, listen to them at increased speed, and leave feedback directly in the call is fantastic. Our Product team also loves Gong because of its ability to send them calls based on specific features, competitors, etc that are mentioned during the call.
What do you dislike about the product?
Honestly, I haven't found anything I dislike about Gong at this point.
What problems is the product solving and how is that benefiting you?
Consistent call coaching, automatic product feedback. The ability to share calls throughout the organization based on their content is HUGE for multiple departments.
Recommendations to others considering the product:
Buy it before the price goes up. They are underselling themselves.
Tremendous coaching and collaboration benefits with little ramp up
What do you like best about the product?
Gong has supercharged our internal coaching ability. Also, our inter-department collaboration has received a major boost.
What do you dislike about the product?
It can be hard to keep up with new features at the rate they are released.
What problems is the product solving and how is that benefiting you?
Effective, contextual coaching for our sales team was the top problem we hoped to solved. We've realized that benefit and many more.
Basic Gong Review
What do you like best about the product?
I like the fact that all scheduled calls/demonstrations for the day are all in the queue on the dashboard. Makes visibility easier and you're able to see whether or not they've happened yet, or are currently happening.
What do you dislike about the product?
Due to how simple the layout is, there isn't much that I dislike. Everything is visually right where it should be and easy to navigate.
What problems is the product solving and how is that benefiting you?
Easily able to demonstrate product effectively, call quality exceeds previous program used so that's a bonus. Also, other used are able to be notified of the calls as they happen which creates more open communication between colleagues.
Recommendations to others considering the product:
Absolutely I recommend others to use Gong! It's easy to keep track of the calls that have happened or have yet to happen which is ideal since the ones that have happened can be used as a reference point.
Gong review
What do you like best about the product?
It's like watching game film! I love to hear where I can improve and really like the % breakdown on how much each participant is speaking.
What do you dislike about the product?
There's always trepidation when you record yourself, but it's super productive and a great trade off for the unvarnished truth...the tape doesn't lie. The announcement at the beginning could be better timed, participants can't hear you and get confused.
What problems is the product solving and how is that benefiting you?
Really it's all about improving my pitch and listening for reaction from clients
Recommendations to others considering the product:
get it! It's a great resource!
Great software
What do you like best about the product?
- Auto records calls
- Easy to share calls
- Easy storage of calls
- Easy to share calls
- Easy storage of calls
What do you dislike about the product?
- Analysis on calls is in its infancy
- Sometimes misses calls if they are without much notice and I forget to record
- Video on looking at calls can be not great quality
- Sometimes misses calls if they are without much notice and I forget to record
- Video on looking at calls can be not great quality
What problems is the product solving and how is that benefiting you?
- What are other successful reps doing that I am not?
- What did other reps say when it comes to xyz?
- How do other reps talk about xyz?
- Does anyone have calls where they do a good job doing xyz?
- Feedback and trainings with managers
- What did other reps say when it comes to xyz?
- How do other reps talk about xyz?
- Does anyone have calls where they do a good job doing xyz?
- Feedback and trainings with managers
Recommendations to others considering the product:
- How much better could your team be if the rep could independently access the information they need to be successful?
- How much better would your managers be if they could walk through a call with a rep for them to get better?
- How much better would your managers be if they could walk through a call with a rep for them to get better?
Dir. Biz Dev
What do you like best about the product?
It's great for looking back at calls to help improve your skills.
What do you dislike about the product?
Sometimes it doesn't pickup the words correctly, but it's not very often.
What problems is the product solving and how is that benefiting you?
Greatly helps sales reps improve their skills and it's great for training.
Great Service
What do you like best about the product?
I love being able to seek through videos based on transcribed test
What do you dislike about the product?
Nothing. I think the product is well built and satisfies my needs.
What problems is the product solving and how is that benefiting you?
We record videos a lot but aren't able to comb through all the videos properly because we forgot what we said in each video. The transcribed text is amazingly useful.
Business Development Representative
What do you like best about the product?
I like the fact how Gong analysis the call outcome by having keywords on the left margin of the page.
What do you dislike about the product?
As far as I am concerned there is nothing that I dislike at this time.
What problems is the product solving and how is that benefiting you?
I am solving the problems on calls that I set with my clients.
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