Gong
Gong.ioExternal reviews
6,511 reviews
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From Good to Great
What do you like best about the product?
Tracking the talk time, knowing how much, when, and what you're talking about is great for reviewing; being able to share with colleagues, and listen to their demos too, you get to learn from everyone around you; if you missed details during the call, you can rewind and listen.
What do you dislike about the product?
The platform is A++, easy to use and navigate
What problems is the product solving and how is that benefiting you?
Making sure talk time is effective, talk tracks are concise, and correct questions being asked
Recommendations to others considering the product:
Be active within the platform; if you are not using it, you are missing out on great information that can help take your selling skills to the next level; with sales over platforms like GoToMeeting, it is difficult to tell what the customer is thinking and how they're responding; Gong allows you to learn and practice techniques to get the prospect to open up
Great tool for efficiency and training!
What do you like best about the product?
Records and transcribes all your meetings. Helps you improve as a salesperson allowing you to hear other reps calls. Recordings emailed directly in your inbox
What do you dislike about the product?
None I can think of right now. I enjoy using it.
What problems is the product solving and how is that benefiting you?
Training and ramping up a new hire. You can access the tool and self train anytime
Amazing Product
What do you like best about the product?
There are so many helpful and cool features. I can see how often I'm speaking vs the customer, which filler words I am using, which talking points I hit and see a full transcript of my demo. It is SO helpful for improving your demo style.
What do you dislike about the product?
love everything but the transcript could be more accurate
What problems is the product solving and how is that benefiting you?
tracking my demos, having a conversation reference to go back to in case you forget or lose your notes, also allows me to assess and improve my demo style
Recommendations to others considering the product:
I highly reccomend
Effective insight
What do you like best about the product?
Easy, passive use that allows me and management insight into how I'm performing and where to improve.
What do you dislike about the product?
some calendar quirks but otherwise perfect, no changes.
What problems is the product solving and how is that benefiting you?
Improved call performance and insight -- tracking of repeat issues/problems in customer conversations (broken out into keyword!).
Amazing sales tool!
What do you like best about the product?
The ability to send clients recordings of demonstrations
What do you dislike about the product?
Can send clips of call, have to send full length
What problems is the product solving and how is that benefiting you?
Sales reviews, feedback from colleagues, client sharing
Recommendations to others considering the product:
- Being able to send snippits to clients
- being able to trim recordings for internal use
- being able to trim recordings for internal use
Best video recording intelligence software
What do you like best about the product?
• Effortlessly capture all calls and make them available to the whole team, including screenshare and who is speaking
• Share specific timecodes with people
• Share specific timecodes with people
What do you dislike about the product?
• Could use better mobile experience. Not sure if this already exists: "star" or highlight certain calls and add them to the "listen later" list, which would show up on a mobile app for very easy mobile listening. If you do this, could probably build something simple for Alexa, too.
What problems is the product solving and how is that benefiting you?
• Learn from others
• Get better at demos
• Get and share customer feedback internaly
• Get better at demos
• Get and share customer feedback internaly
Crucial for internal and external learning
What do you like best about the product?
I love being able to pick apart every conversation. You can easily point to things like value props, next steps, timelines, etc. to catch things you may have missed in the conversation for external selling. But also internally, you can easily identify how much you are talking vs. how long the prospect was talking or what words you might say too much.
What do you dislike about the product?
Nothing at this point, only been using a few months.
What problems is the product solving and how is that benefiting you?
We are always striving to be the best sales reps and figure out where we may have missed the ball and with Gong recording we can easily identify that.
I couldn't imagine (don't know how we did this in the past) doing my webcalls without Gong.
What do you like best about the product?
I like what it does:
1. Reliability - joins the calls when suppose to
2. Making quick notes on the videos and how it time stamps them for you.
3. Having videos to go back to for a later review of a call.
4. Being able to search my colleagues videos as well (sometimes with the same client).
1. Reliability - joins the calls when suppose to
2. Making quick notes on the videos and how it time stamps them for you.
3. Having videos to go back to for a later review of a call.
4. Being able to search my colleagues videos as well (sometimes with the same client).
What do you dislike about the product?
1. The quality. Of course, it is understandable due to the compression the quality has to be reduced. In rare cases, the details are important but not always visible on the screen.
2. It doesn't join the ad hoc calls. Not sure if it is a current "bug" or what, but when you manually add a meeting on gong.io and insert the GTM webconference link, it will not join a call. Works well with scheduled in advance meetings.
2. It doesn't join the ad hoc calls. Not sure if it is a current "bug" or what, but when you manually add a meeting on gong.io and insert the GTM webconference link, it will not join a call. Works well with scheduled in advance meetings.
What problems is the product solving and how is that benefiting you?
Reducing redundancy - I can refer to my colleague's video with the same customer instead of reaching out back to the customer for the same information.
The ability to go back and review the call later. We do a lot of troubleshooting calls that later has to be passed along to the dev team. It helps to remember to review the call and document it later. Our dev team can also review the calls, which is great.
The ability to go back and review the call later. We do a lot of troubleshooting calls that later has to be passed along to the dev team. It helps to remember to review the call and document it later. Our dev team can also review the calls, which is great.
Very useful
What do you like best about the product?
The ability to go back and review your own calls is beyond helpful with selling, more particular, negotiating. On top of that it is vital for training.
What do you dislike about the product?
Nothing as of right now. It's very useful.
What problems is the product solving and how is that benefiting you?
Helps to streamline the sales talk track, go back on conversation to ensure proper delivery and training.
The most important tool I use outside of Email and CRM
What do you like best about the product?
Simple interface, easy to search, provides call transcript for easy copy/paste to CRM tool. I'm more prepared for closing calls due to Gong.
What do you dislike about the product?
sometimes the call won't pick up all the individual callers, does not happen often, but does sometimes.
What problems is the product solving and how is that benefiting you?
I am able to prepare for closing calls and other late stage calls better than ever before. I easily navigate through past calls, prepare for my calls, and display a detailed understanding of my clients key challenges. Gong helps me earn instant credibility.
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