Gong
Gong.ioExternal reviews
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As BDR at a new company, it's a great way to learn and watch demos.
What do you like best about the product?
I can watch live or recorded demos at my own convenience.
What do you dislike about the product?
Sometimes the sound can cut in and out but overall, great product!
What problems is the product solving and how is that benefiting you?
It's a great tool to learn from especially in sales. I can learn from rejection and understand the business model of Heap
Gong is spot on!
What do you like best about the product?
I have gotten to experience Gong primarily in tandem with our Customer Success Manager's while digging into a technical support issue. It's been so helpful in so many instances to be able to go back, review the audio and have a video to be able to most effectively ticket any issues that may be uncovered.
What do you dislike about the product?
I personally do not have any dislikes. In the instances that I have used the platform it has been great!
What problems is the product solving and how is that benefiting you?
Gong is a priceless technical support tool and I hope that we start utilizing something for this team as well as our Customer Success team who has already implemented it.
Gong.io, a Sales Rep must have
What do you like best about the product?
During a call I can listen and engage. I can focus on what is being said. The recording allows me to go in later to ensure my notes match up to what my prospects are saying. It allows for the perfect call recap email because I can pair my language to that of my prospect. Additionally, prospects ask me to share the recording with them, so thay can use the info to help sell internally once the call is over. Gong.io empowers the sales rep and their prospects.
What do you dislike about the product?
I wish I could edit which parts of the call to share with a prospect. The platform would be more powerful if I could nail down a few minute time block that I could share so my prospect doesnt have to do as much work.
What problems is the product solving and how is that benefiting you?
Forecasting accuracy, confirmation of business issues, accurate notes in SFDC.
Focus on the call, takes notes later
What do you like best about the product?
The ability to actively listen without worrying about writing everything down. Then I can go back later and analyze the key parts of each call.
What do you dislike about the product?
When calls don't record - I am not sure why this is
What problems is the product solving and how is that benefiting you?
Love being able to listen to colleges calls to improve my own technique.
great sales and training tool
What do you like best about the product?
Gong helps me review calls to gather all the details. The AI used to index the call helps me find important moments in the call. The ability to review my calls allows me to do self coaching in a way i haven't been able to in the past
What do you dislike about the product?
Impromptu meetings are cumbersome to record with Gong and I tend to loose the first 10 minutes - when I remember to invite Gong
What problems is the product solving and how is that benefiting you?
Improve sales call quality. Review process and make improvements. retain more information from good sales calls.
I love Gong
What do you like best about the product?
Gong helps me be the best sales person by highlighting areas of strength and weakness in my calls. They curate a list of words that I use too often, highlight buying signs and make it easy to pinpoint details in each call.
What do you dislike about the product?
i wish it didn't show up on my gotomeeting screen but I understand why it has to.
What problems is the product solving and how is that benefiting you?
My sales have increased as a result - I can review my calls and identify buying signs or issues that I missed in my original call. It helps me construct informative emails and really help my customers achieve what they need.
Very helpful tool for sales mentorship, training and weekly reviews.
What do you like best about the product?
You can search for specific keywords, pick up on common objections and evaluate sales calls easily. You can add custom libraries for keywords and search those terms.
What do you dislike about the product?
Occasionally, the application cannot differentiate whom is speaking on the call and the percentage of sales rep vs prospect is mixed, though this is rare.
What problems is the product solving and how is that benefiting you?
We are reducing the sales cycle by picking up on common objections on a larger scale.
Great Tool to Review Calls
What do you like best about the product?
I often use Gong to re-listen to phone calls or to listen to meetings that I missed. Being able to pause calls and take notes is extremely helpful and useful in holding a productive and effective call with clients. I don't have to shift my focus during the call to take notes or worry about missing items. Also love that you can speed up the call when listening back, I often do this when I want to get an overview, but don't need to worry about retaining everything.
What do you dislike about the product?
I'm overall really happy with the service, no current dislikes.
What problems is the product solving and how is that benefiting you?
I use this to re-listen to very technical calls. If I am unable to make a call between clients and our development team, it's important that as a point of contact that I understand everything going on. I like being able to re-listen to calls and to pause calls to take notes, and better understand the customer's CMS or technical issues, for example.
Just works, isn't that all you want?
What do you like best about the product?
Gong just works. Gong works in the background collecting information, transcribing information and providing incredibly valuable insights into my calls
What do you dislike about the product?
I wish Gong offered a single user, freelancer, professional type subscription for individual business users. The service is invaluable and small businesses would benefit greatly from leveraging the incredible data that gong captures in a typical call
What problems is the product solving and how is that benefiting you?
insights from sales encounters. Main benefit is the intelligence derived from analyzing calls.
Recommendations to others considering the product:
If you want to make more sales, learn more about your sales interactions, buy gong
Gong for Technical Sales [Sales Engineer]
What do you like best about the product?
As a Sales Engineer, it's critical that I remember the technical details of each call. Gong makes it easy to go back, search for and find relevant details whether it's a conversation or something shared on screen.
What do you dislike about the product?
The recording's video resolution could use a boost.
What problems is the product solving and how is that benefiting you?
These are numerous. I'm in sales, so it makes things way smoother than having to go back and ask for something to be clarified, or worst case making a guess incorrectly.
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