Gong
Gong.ioExternal reviews
6,511 reviews
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Best sales tool I have ever used
What do you like best about the product?
I am a terrible note taker on calls as it detracts from my ability to be fully engaged with the dialogue. The recording and analytics provided by Gong solve for this completely and allow me to be better prepared for future calls. I love it.
What do you dislike about the product?
It's hard to find something I don't like about Gong.
What problems is the product solving and how is that benefiting you?
Sales training! There is no better or more efficient way to improve than listening to yourself and your peers.
Recommendations to others considering the product:
Use it, its great!
Great tool to record and review calls.
What do you like best about the product?
The ability to easily go back over your calls and demos and have the conversation automatically categorized allows you to focus more on the conversation rather than writing notes on what the prospect is saying.
What do you dislike about the product?
I really enjoyed the preview button where you could listen into other people's calls. Can not find that feature after the UI update.
What problems is the product solving and how is that benefiting you?
Allowing SDRs to review AEs' is great for coaching and getting them prepared for when they make that transition.
In-depth tool that is Integral for anyone spending time on a phone.
What do you like best about the product?
The keyword tracking system that identifies positive and negative attributable words that could have influenced the call. The call time balance system is also great, as it allows me to see how much of the conversation time was spent with me talking versus the client talking.
What do you dislike about the product?
Interface could be more intuitive, but not necessarily a dislike.
What problems is the product solving and how is that benefiting you?
Gong provides me with the ability to not only track and analyze the content of my conversations with my clients, but also whatever may be sharing on screen. This allows me the capability of identifying what my positive and negative speech patterns are, as well as letting me know what the client is putting increased emphasis on. This is done by keyword identification that takes you directly to the point in a call specific statements were made so that you can see why it was important. I work in Customer Success, so the most important thing to me is making sure my clients are heard and taken care of, Gong makes that a lot easier.
Recommendations to others considering the product:
If you work with people at all, this tool is worth at least a trial.
Intuitive, Easy to Use, and Powerful
What do you like best about the product?
Having insight to every data point captured on the call. Whether I'm looking at who was leading the conversation or surfacing a specific section of the conversation, I have it all in front of me with an easy to use interface. It also a great solution for call coaching and having new reps listen in on previous calls.
What do you dislike about the product?
Nothing that immediately pops out. Maybe some personal branding if I'm getting picky.
What problems is the product solving and how is that benefiting you?
Having insight into reps calls and being able to go back to the call to surface any information that one might have missed.
Joe Pawlikowski's review
What do you like best about the product?
The call logs update in real time and they provide clear visibility into my conversation history.
What do you dislike about the product?
I used to like it when I could see how many attendees were involved with the call and the duration of call.
What problems is the product solving and how is that benefiting you?
A record of the call allows me to take more meticulous notes.
Recommendations to others considering the product:
It's great!
Great Tool!
What do you like best about the product?
quality of sound is good. Very efficient. I like the email notifications.
What do you dislike about the product?
Absolutely nothing. Great tool! yes!!!!!!
What problems is the product solving and how is that benefiting you?
Every problems we got!
Recommendations to others considering the product:
Use IT!
Gong empowers sales professionals to WIN!
What do you like best about the product?
Gong provides the best way to critically analyze your sales calls, glean insight from your teammates, and deliver thoughtful and impactful feedback when it matters.
What do you dislike about the product?
It would be helpful to have a mobile app for Gong to review calls on the go. The plus side is that you can easily download calls to Google Drive.
What problems is the product solving and how is that benefiting you?
Gong helped me get up to speed faster, close more deals and take advantage of leading reps calls to emulate best practices and ramp faster.
Recommendations to others considering the product:
Best investment in a sales tracking and recording software. Period.
Incredible on-boarding resource for new employees
What do you like best about the product?
I love the ability to listen to both my calls and other team members' calls.
What do you dislike about the product?
I wish there was a mobile app. Sometimes it's hard to find the calls I'm looking for by pinching and squeezing the actual site on my phone.
What problems is the product solving and how is that benefiting you?
I attribute my ability to ramp quickly to having listened to countless team members' calls - so effective ramping for a new employee is the problem Gong has solved for me.
Recommendations to others considering the product:
Use this is allow new sales reps to listen to calls and ramp more quickly!
I love gong
What do you like best about the product?
It is easy to request reviews on your calls by a manager. This really helps when you want to work on calls that didn't go so well and the function is really easy to use and see comments made on the call by your manager.
What do you dislike about the product?
The system is sometimes delayed in informing you that a call got recorded. Also sometimes there is too many incessant email notifications that a call was recorded.
What problems is the product solving and how is that benefiting you?
The ability to improve on how I qualify customers.
As a previous user of GoToMeeting's recording....
What do you like best about the product?
I love how i can easily zoom in on a targeted area of my recording, since Gong shows when your prospect is talking vs. you. You also can take away insights from the call like, I need to work on talking less than my prospect or at the end I made a good use of my time talking about the buying process.
What do you dislike about the product?
I honestly dont have much bad to say about this product
What problems is the product solving and how is that benefiting you?
Sales Tool. Helping me review my sales talk track and qualifying opportunities with real buyers.
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