Gong
Gong.ioExternal reviews
6,466 reviews
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Gong has been great! Really helpful for reviewing calls!
What do you like best about the product?
Gong has been really helpful for analyzing and reviewing calls. It's nice for seeing how much time I'm talking versus letting the customer talk, and also for seeing what words and phrases I say the most.
What do you dislike about the product?
sometimes when i'm listening to the call, and then i want to see where i use specific words, it starts the recording over.
What problems is the product solving and how is that benefiting you?
Helps me understand my good habits and bad habits better.
Absolutely amazing!
What do you like best about the product?
I have been using Gong for about a month now, and I've got to say, it's really nice. It outlines everything that was said during the meeting, and even analyzes what was said for you.
What do you dislike about the product?
I don't think there's a lot to dislike about it. I'm excited for future updates!
What problems is the product solving and how is that benefiting you?
Learning what was said, at what times. Doing so has helped me vastly with learning what to say in the future!
Promotion from SDR to AE
What do you like best about the product?
I am able to go through our entire teams sales call library.
What do you dislike about the product?
difficult to organize on a personal level
What problems is the product solving and how is that benefiting you?
Sales Analysis. Training and onboarding
Recommendations to others considering the product:
Use it whenever you can, and share it whenever you have successes or identify areas of improvement
Great and Effective Tool
What do you like best about the product?
Ease of use, the platform is intuitive and works very well. Especially the transcripts, make it easy to follow along during trainings.
What do you dislike about the product?
Sometimes when you switch calendars the bot has trouble following along, this is most likely user error though.
What problems is the product solving and how is that benefiting you?
Training, Monitoring calls, A/B testing strategies.
Necessary for Customer Success
What do you like best about the product?
As someone who relies heavily on customer calls for information, I could not imagine not having a way to re-listen to conversations. I try to be present in the moment on calls (which is not always good when trying to take notes) so being able to take notes later is key.
What do you dislike about the product?
Getting a lot of different emails about calls coming up and calls happening in the past can be confusing. I would rather get no emails other than to say my calls are ready for review.
What problems is the product solving and how is that benefiting you?
Having a way to share customer calls and information with members of the account team that aren't able to make it to the call. Having a place to store calls so that anyone associated with the account can listen to them are crucial.
Recommendations to others considering the product:
It's good to share call recordings - many of my customers find it helpful to have a place to revisit the information - especially if they aren't taking notes (which is common).
The Best Call Review Software
What do you like best about the product?
I can easily and instantly review my calls.
What do you dislike about the product?
Nothing. It works great, and there's nothing to dislike.
What problems is the product solving and how is that benefiting you?
Reviewing calls, and analyzing techniques.
Recommendations to others considering the product:
At least try it. I think it's a total game changer.
Love Gong
What do you like best about the product?
Insurance, I love being able to go back in time. As a sales rep we are constantly trying to be more efficient. Sometimes if I am backed up, it's hard to have all of my notes put together before the next call. This is a way for me to quickly get the nuggets and prep for the next call.
What do you dislike about the product?
As Gong connects to GoToMeeting is takes up call space. I used to be able to see who has logged in before me, now that's gone.
What problems is the product solving and how is that benefiting you?
Listening to myself. I talk to much and this helped me visualize and cut out the pontification.
Gong has elevated our sales game
What do you like best about the product?
I love the ability to go back and listen to my calls post meeting. It helps me focus more on the conversation in the moment, rather than making sure I take detailed notes.
What do you dislike about the product?
I wish there was some sort of AI note taking ability built into the platform.
What problems is the product solving and how is that benefiting you?
Call reviews, coaching, sales training.
Recommendations to others considering the product:
Make sure that you train your team and embed this software into your sales process. This tool also helps improve forecast accuracy.
Gong helping to improve my sales skills
What do you like best about the product?
I love that I am able to quickly go back and listen to the demo. The entire thing is a seamless process. I love that Gong automatically records my calls without me having to do anything. It breaks down the call by topics and clearly highlights who’s talking and when.
What do you dislike about the product?
I don’t like how my voicemails are recorded.
What problems is the product solving and how is that benefiting you?
Provides a streamlined way to record and analyze sales calls which improves the skill level of account executives and provides us with a way to offer more tailored follow up by having the ability to go back and listen to exactly what the prospect said.
Amazing tool
What do you like best about the product?
The search in call, and the % of how much each person spoke, the transcript .
What do you dislike about the product?
Repetitive meeting is not being recorded on Gong
What problems is the product solving and how is that benefiting you?
Internal coaching, review customer calls again to find issues or commitment.
Lack of time to join every meeting
Lack of time to join every meeting
Recommendations to others considering the product:
MUST need product
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