Gong
Gong.ioExternal reviews
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Sales Development Representative
What do you like best about the product?
A. I like that I can go back and listen to calls whenever I want
B. I like that I can filter out by words said or topics covered and get right to the part of the conversation that I want to listen to
B. I like that I can filter out by words said or topics covered and get right to the part of the conversation that I want to listen to
What do you dislike about the product?
I think it would be nice if you could also measure decibels and filter out by the volume
What problems is the product solving and how is that benefiting you?
We're training new employees and showing what good calls sounds like opposed to bad ones
Amazing product
What do you like best about the product?
I'm training in a new job - and I have this entire library of calls to listen to - I can listen to as many as I want to help me ramp. Also, as a client facing person who relies on notes to recap calls, this tool ensures you never miss a thing because you can go back and play it.
What do you dislike about the product?
I wish when I maximized the screen, it was actually full screen. It's kind of on the small side.
What problems is the product solving and how is that benefiting you?
Training - on demand calls for new hires
Great Sales Tool, Great Features
What do you like best about the product?
Gong does it all. My team has the ability to review their past calls prior to their next calls, analyze those calls for valuable insights, and synthesize those insights into actionable adjustments. We've become smarter in every facet of our cycles.
Also, we can analyze statistics as a team, identifying individual strengths and weaknesses.
Also, we can analyze statistics as a team, identifying individual strengths and weaknesses.
What do you dislike about the product?
It's a growing product with extending features. As such, some features (like an app for offline call reivew) are not all available, or just recently available.
Also, as a newer product, there are still some quirky bugs from time to time on the front-end. However, their customer support team is superb.
Also, as a newer product, there are still some quirky bugs from time to time on the front-end. However, their customer support team is superb.
What problems is the product solving and how is that benefiting you?
My team has the ability to review their past calls prior to their next calls, analyze those calls for valuable insights, and synthesize those insights into actionable adjustments. We've become smarter in every facet of our cycles.
Makes it much easier to take notes
What do you like best about the product?
I love being able to go back to my calls and click into certain parts of what was said like pricing, overview of services, problems we can solve, etc and match the call up with my typed out notes. Helps me find things I missed when I was first taking notes during the call.
What do you dislike about the product?
The only thing I can think of is that it would be nice to have your calls automatically sent to you if they were longer than 10 minutes but that might just be a notification feature I don't know about yet.
What problems is the product solving and how is that benefiting you?
I have realized how many filler words I use! I have realized how much I miss in my notes so I can fill in some of those gaps by listening to Gong calls. It's a very valuable resource for a longer sales cycle because you tend to forget the earlier calls.
So underrated....
What do you like best about the product?
Everything! Gong is transformational to a sales team.
What do you dislike about the product?
The fact that I have ever lived without it.
What problems is the product solving and how is that benefiting you?
Gong is amazing for any inside sales individual. It breaks down every call, from how much time you allow others to speak, to how often you use words and you are able to bookmark times and create notations allowing for really easy management/peer review and discussion. I cannot imagine anyone not falling in love with Gong.
Recommendations to others considering the product:
Buy it, now.
we LOVE using GONG !
What do you like best about the product?
Gong is such a time saver and makes our lives so much easier when QAing calls
What do you dislike about the product?
havent experienced anything I dont like!
What problems is the product solving and how is that benefiting you?
gong has excellent reporting, saves times, makes QAing calls so much more effective and efficient!
Extremely helpful tool to analyze calls
What do you like best about the product?
The ease of use! I don't need to do anything and all of my calls are transcribed and analyzed for me.
What do you dislike about the product?
There is really nothing I dislike about Gong.
What problems is the product solving and how is that benefiting you?
With Gong, I am able to refer back to training calls to make sure that, when I follow up, I am sending all of the relevant information to our customers. It makes it easy to parse through the call to see where people asked questions and it also makes it easy to share the recordings with our customers!
Recommendations to others considering the product:
I highly recommend using this software!
Great product for sales enablement
What do you like best about the product?
One of the best things about gong is the ability to get insight into how your team is describing the product.
What do you dislike about the product?
I would like more accurate linking with salesforce to the correct opp
What problems is the product solving and how is that benefiting you?
Sales Enablement and consistent messaging is hard to tackle and gong helps us do this.
Recommendations to others considering the product:
Definitely would recommend this product
Gong - Sales tool of the Future
What do you like best about the product?
analyzing feature - allows for users to quickly find the portion of the recording that is most relevant
What do you dislike about the product?
the time it takes to load to listen to a live recording
What problems is the product solving and how is that benefiting you?
understanding of our clients needs for future engagements - there is no better way than to hear their problems, needs and plans straight from their mouths and being able to mark the time so revisit and respond
Review your calls
What do you like best about the product?
That you can gain insights into your call so that you can recalibrate your approach going forward. meaning, how much time do i spend talking vs the customer. what key words am i using. and the fact that i can also add notes along the call to recall specific portions for future reference or to share with my team for training.
What do you dislike about the product?
nothing so far. I have been able to use everything exactly the way it was intended to be used.
What problems is the product solving and how is that benefiting you?
improving my own process to be a better sales person and the fact that as a team we can use each others demos to improve.
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