Gong
Gong.ioExternal reviews
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Review for 25
What do you like best about the product?
The ability to track conversation subjects.
What do you dislike about the product?
Difficult to find certain things within the platform.
What problems is the product solving and how is that benefiting you?
Internal processes and training
Gong: The Best Sales Review and Collaboration Tool I've used.
What do you like best about the product?
The ability to search keywords and phrases within calls saves time.
What do you dislike about the product?
There really isn't much to complain about.
What problems is the product solving and how is that benefiting you?
Taking notes on calls can be challenging; especially, with multiple people on the call. This organizes the call, let's me truly concentrate during calls, and then take specific, organized notes after.
Very efficient for our sales process
What do you like best about the product?
I like the way a call recorded is automatically transcribed from what we say on calls. I think it's very helpful to know when we talk about pricing or what the lead said, it's nice to be able to go back to that.
What do you dislike about the product?
There isn't much that I dislike so far, we just implemented this into our process so I've been learning a little more each day.
What problems is the product solving and how is that benefiting you?
This has been very helpful for coaching and learning from recorded calls. Before we just had a recording that was "old school" and we had to listen through the whole thing to be able to find what I was looking for.
Incredible Product to Better Yourself
What do you like best about the product?
It's insane how much you're able to critique yourself with you listen to your own calls.
What do you dislike about the product?
I can't think of anything I dislike. Incredibly easy to set up, fast, email alerts when your calls are ready to listen to. It's great
What problems is the product solving and how is that benefiting you?
Since I've started using Gong I've gotten rid of using "Filler" words like, Um, Perfect, completely etc. The benefit is I've been able to go back and listen to a call and find something I missed the potential customer hinted towards but I didn't catch the first time. Allowing me to have FAR better follow up after my demo's
Recommendations to others considering the product:
Do it! My follow up has gotten so much better since using Gong and that is the most important part doing Saas Sales. Anyone can do a good demo, but having the right follow up is the key and Gong allows you to do just that, better follow up.
Sales user's review
What do you like best about the product?
The ability to easily search and identify key terms or words from the call.
What do you dislike about the product?
I don't have any real complaints. Gong has addressed many of the weaker spots of the tool in the last year that we've been using it.
What problems is the product solving and how is that benefiting you?
There are two sides to the value Gong brings. We have a clear record of the call so that the sales reps can review the key takeaways from the calls and follow up or plan appropriately. We also use it for coaching and training. It helps to know small differences in how questions are answered or pitches are made to help other reps with best practices.
Gong.io Sales Review
What do you like best about the product?
The fact that I can go back and review calls before a subsequent call.
What do you dislike about the product?
It would be helpful if the recorder didn't show in the GTM. Internal calls should have a reminder
What problems is the product solving and how is that benefiting you?
I love the keyword tracking and ability to identify filler words.
Recommendations to others considering the product:
I would make sure to actually use this tool to receive value. My favorite "use case" for this tool is to use for reviewing calls before future calls.
Insights I never knew I needed
What do you like best about the product?
Reviewing calls is so easy with time stamps, breakdown of talk topics, and options to tag managers/coworkers. Not only for my own self development, but for our team to reference great examples of objection handling, pricing discussions, creative dialogue, etc.
What do you dislike about the product?
Honestly no complaints, they have thought of more than I would have thought was possible. I have yet to try to catalog calls by context or theme, but that may be a nice feature if it doesn't already exist.
What problems is the product solving and how is that benefiting you?
Their blog alone has helped me self analyze my own selling style. They do great statistical analysis of calls to find truths that can be realized by any type of sales person / sales organization. I am very self critical in my own strife to improve, and this tool has been paramount in keeping me streamlined in goal setting to run a better sales presentation.
Recommendations to others considering the product:
You don't know what you don't know until you have a way to analyze yourself! This brought forward so many insights I didn't even realize I needed. In retrospect, I can see my growth and development being slowed had I not had access to learnings brought forward by Gong!
Incredible Time Savings & Targeted Coaching
What do you like best about the product?
Ability to listen to calls at faster speeds, ability to flag certain words / phrases, ability to tag other people in the organization for information relevant to their department
What do you dislike about the product?
I have not found anything that I dislike thus far.
What problems is the product solving and how is that benefiting you?
We are working on sales prospecting and using Sandler techniques to close deals.
Gong - awesome business tool
What do you like best about the product?
I love reviewing my calls and being able to input information while I study from them.
What do you dislike about the product?
I have yet to discover a downfall with this platform. Enjoy the simplicity of the UI
What problems is the product solving and how is that benefiting you?
Being able to pull and review calls. For myself and the team. We have weekly gong reviews
Fantastic tool
What do you like best about the product?
As a sales professional, having a tool like Gong is extremely helpful. I'm able to analyze conversations after the fact and it allows me to understand my prospects better. Often times certain members may not being able to attend a meeting and by having Gong record the conversation I'm able to share the conversation with the appropriate people.
What do you dislike about the product?
I honestly haven't had a negative experience up to this point. It takes roughly 20 minutes or so depending on the call length to get a recording of the conversation, so I feel that is plenty fast. It not only records the audio portion, but also records any visuals that are shared which makes following a recording very simple.
What problems is the product solving and how is that benefiting you?
Being in sales, Gong allows me to go back and listen to calls to make sure my understanding of the prospects needs and requirements are fully understood. Gong is also very helpful for training. I can go back and listen to conversations with a manager and fine tune my approach.
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