Gong
Gong.ioExternal reviews
6,466 reviews
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All around great tool
What do you like best about the product?
Ability to capture talk time, common objections and transcripts to revisit post-call.
What do you dislike about the product?
No dislikes currently. I get everything I need from the product currently.
What problems is the product solving and how is that benefiting you?
I have used Gong as both an IC and Manager. Great benefits for each role. As an IC- Analyzing sales calls to make them more effective by looking at talk time, commonly used words, objections and transcripts. Liked Gong's ability to capture and remind on outstanding items. As a manager, all of the benefits as an IC but for a team.
Recommendations to others considering the product:
Don't miss out on evaluating this tool!
Great Tool to Keep Track of you Calls
What do you like best about the product?
The UI optionse great,
adjust voice speed,
break down by user
search options.
adjust voice speed,
break down by user
search options.
What do you dislike about the product?
video quality could use improvement. t
his is stupid that you are forcing me to write something with 40 characters. do you honestly think that i cannot work around this.
his is stupid that you are forcing me to write something with 40 characters. do you honestly think that i cannot work around this.
What problems is the product solving and how is that benefiting you?
Keep track of sales calls
Recommendations to others considering the product:
Great took to keep track of all your calls
I love Gong
What do you like best about the product?
Really cool how quickly each call is added to the portal. Great tool for assessing myself and seeing what I could do better.
What do you dislike about the product?
Not really much I would change. Sometimes if a call I had scheduled doesn't end up happening, it will still show up in the portal with an error type warning but that makes sense and don't see how I would fix that.
What problems is the product solving and how is that benefiting you?
I'm learning what I do wrong during call and am able to listen to my more experienced colleagues' calls to see how I could improve. It's not like I can assess myself during a phone call, so this has been a great tool for that.
Gong rocks
What do you like best about the product?
How easy it is to listen to calls my mentors make to learn from them.
What do you dislike about the product?
It took a while to learn how to use but better now
What problems is the product solving and how is that benefiting you?
breaking down silos between teams
Great Sales Tool
What do you like best about the product?
It's great to review your sales calls and possibly revisit some things you missed in your meetings
What do you dislike about the product?
Nothing really, very easy to use, but maybe it's the live call delay that may be a disadvantage
What problems is the product solving and how is that benefiting you?
Identify the needs of your customers. Benefits would also be the ability to listen to call of other successful folks.
Great way to augment your notes and pick out key talking points
What do you like best about the product?
The ability to speed up calls to listen to more recordings and the keyword
What do you dislike about the product?
Sometimes keyword tags are off - this is not too much of a problem but can lead to manually searching
What problems is the product solving and how is that benefiting you?
Creating a way to better understand client/prospect needs
Recommendations to others considering the product:
Use this instead of recording just the audio with no analytics.
Very easy to use
What do you like best about the product?
Gong is super helpful and very easy to use. Would definitely recommend
What do you dislike about the product?
Nothing really. Only complaint would be that sometimes the wait time to get your calls ready to review can be inconsistent
What problems is the product solving and how is that benefiting you?
being able to easily review my calls
Recommendations to others considering the product:
it's worth doing a trial
Customer Success Manager
What do you like best about the product?
Being able to review my own calls if I miss a detail is critical. It has also helped me grow into my role as a new salesperson by being able to Frankenstein my sales approach from my listening to my coworker's approach.
What do you dislike about the product?
The recorder can double up in a Gotomeeting and then my next call is not recorded
What problems is the product solving and how is that benefiting you?
Better onboarding for newbies. Better detail tracking when you forget what was last said. Also records for when numbers are attempted to be fudged in negotiations.
Recommendations to others considering the product:
It is the best way to see how your people are operating and how they are relating to their customer.
Must have tool for sales reps
What do you like best about the product?
This software makes it simple to review sales calls to recap what the customer said and improve my sales process
What do you dislike about the product?
So far, I have not found anything that I do not like about this tool.
What problems is the product solving and how is that benefiting you?
As a sales rep, being able to easily recap my sales calls has helped me become a better rep and better prepare for second and third calls later in the sales process.
Loving Gong for my own sales calls
What do you like best about the product?
I really like Gong and the ability to navigate through historic calls. As a sales rep, this is prudent to refresh a conversation or take additional notes. One of my favorite features is how much I talked compared to my prospects.
What do you dislike about the product?
Sometimes the platform doesn't record my calls. This has only happened once or twice in many many months.
What problems is the product solving and how is that benefiting you?
Additional notes. Refresh on a conversation. Improving on listening more than speaking more. Searching for keywords. Listening to my peers and how they are overcoming objections, positioning our solution, and conversating with our buyers has also been invaluable.
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