Gong
Gong.ioExternal reviews
6,518 reviews
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Really great transcript
What do you like best about the product?
I have an accent when I speak English, and other transcription tools never catch my pronunciation for certain words right. Gong does an excellent job in identifying how non-Anglo accents pronounce words.
What do you dislike about the product?
I tried making one of my calls private but I am not 100% sure if it worked. I had to get permission from a colleague to make it private so the process wasn't very smooth and i am not confident if my call is actually rpivate.
What problems is the product solving and how is that benefiting you?
I can easily coy and paste the transcript from Gong to my own feedback document. I haven't been able to do this with other tools before.
Great solution to support renewal and stay up to day with last activity on accounts
What do you like best about the product?
One of my favorite aspects of Gong is that a provides real-time visibility into ongoing deals and customer interactions. I can access a comprehensive dashboard that shows the latest activities, such as calls, meetings, and emails related to their accounts.
What do you dislike about the product?
Accurate Transcription: Gong.io relies on accurate transcription to provide insights and analytics. However, if someone has a heavy accent or speaks English as a second language, the transcription accuracy may be compromised. The system may struggle to accurately capture and transcribe words, which could result in incomplete or inaccurate data. This can hinder the ability to analyze conversations effectively and extract valuable insights.
What problems is the product solving and how is that benefiting you?
Collaboration and Coaching: Gong.io offers collaborative features that support team-wide knowledge sharing and coaching. Account managers can easily share specific call recordings or snippets with colleagues or managers to seek feedback or advice on specific customer interactions.
It was a pleasant experience to easily access your calls and try to improve on every other call.
What do you like best about the product?
The transcripts which shows what exactly client said and what we replied.
What do you dislike about the product?
The only thing I can say needs to be improved, is the user interface in order to make it more user friendly.
What problems is the product solving and how is that benefiting you?
Sales coaching and analytics both can be easily improved, provided you used the tool properly
Makes selling and working a pipeline 100x easier
What do you like best about the product?
I love being able to go back and review my own calls, rather than having to take notes myself during the call, I can go back and figure out anything I might have missed. I also love being able to listen to team members calls and learn from what they are doing, especially in this remote work world.
What do you dislike about the product?
Sometimes the transcripts aren't perfect and the sentences don't make any sense. Also somtimes the recordings arent totally perfect and you can't hear the person speaking clearly.
What problems is the product solving and how is that benefiting you?
Helping figure out what specific actions were and were not working during sales calls. Also increasing efficiency with the sales team as we are able to focus more on calls rather than taking notes while on the call.
Would recommend, useful tool
What do you like best about the product?
My favorite features are the "share this snippet" feature and the transcriptions.
I work as an Account Manager in a technical field, so during calls I often get very technical questions that I'll need to share with colleagues for feedback. With Gong, I can now simply share the snippet and they can hear exactly how the customer asked the question. It makes sure nothing gets lost.
The transcriptions are useful because I can quickly search for key words to find specific parts of a call.
I work as an Account Manager in a technical field, so during calls I often get very technical questions that I'll need to share with colleagues for feedback. With Gong, I can now simply share the snippet and they can hear exactly how the customer asked the question. It makes sure nothing gets lost.
The transcriptions are useful because I can quickly search for key words to find specific parts of a call.
What do you dislike about the product?
Quality for Brazilian Portuguese and Spanish transcriptions could be better. It often doesn't recognize the words, especially if they are very technical or niche.
What problems is the product solving and how is that benefiting you?
Enables a smoother flow for my sales processes, makes it easier to keep track of deals and next steps, avoids lengthy transcription work, makes sharing information between teams easier.
improve myself
What do you like best about the product?
Listening to top salespeople calls ad reviewing mine
What do you dislike about the product?
The fact that calls get deleted even if you save them
What problems is the product solving and how is that benefiting you?
getting new pitching ideas
Call Recording for Account Management
What do you like best about the product?
I love how much time the "assists" feature saves me. I used to have to listen to entire calls when I was unsure if I missed follow-up items.
Call recordings have usually been eve more informative than company training for learning how to pitch new concepts.
Call recordings have usually been eve more informative than company training for learning how to pitch new concepts.
What do you dislike about the product?
The appearance could likely be updated. Also, how options are presented as a user types in the searchbar could be improved.
What problems is the product solving and how is that benefiting you?
Gong allows for my calls to be recorded and referenced later. It also is a valuable training tool.
Valuable tool for product managment
What do you like best about the product?
As a product manager, it's important to hear directly from the customer. Gong allows me to consume large amounts of unfiltered customer feedback without being on every call. It's an invaluable tool for me.
What do you dislike about the product?
No dislikes, but I'm primarily a consumer of the content and do very little to manage the application.
What problems is the product solving and how is that benefiting you?
Ability to gather large amounts of customer feedback/sentiment without joining every call.
Gong is powerful with analytics
What do you like best about the product?
Being able to sift through a call and find the sound bite I am looking for seamlessly. Gong is really great on the analytics side of calls and detecting what is being said. The search functionality is really good.
What do you dislike about the product?
The analytics in regard to deals I do not find insightful. I am unsure how Gong is plugged into our CRM, but the deals side that Gong sets forth within emails is wrong.
What problems is the product solving and how is that benefiting you?
Gong helps me by returning to recordings that need attention and finding information that was said on a prior call within seconds. It does a great job of finding information fast.
Gong is great!
What do you like best about the product?
I love that Gong automatically records & transcribes calls. It's great to know that you can talk with a prospect or client and not worry about notating everything a client says because you can always go back and listen. It's excellent for giving and receiving feedback on your phone skills. I also love that it makes it easy to send a call recording to a colleague to catch them up to speed on what's happening with a client.
What do you dislike about the product?
I feel like finding calls can be difficult in Gong. The search bar doesn't always pull up the right call, and the search filters can be clunky. Once you learn how to find things in Gong it's not a big deal.
What problems is the product solving and how is that benefiting you?
Gong is helping with coaching reps on their conversation skills. It is becoming a system of record for all phone conversations reps have within the organization.
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