Gong
Gong.ioExternal reviews
6,466 reviews
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a lifesaver
What do you like best about the product?
it's seamless and it just works. invaluable tool to have for any business
What do you dislike about the product?
occasionally, i'll get a "heads up on today's calls" email from Gong and the calls listed in the already occurred in the past. It's a small issue and doesnt detract from the solution.
What problems is the product solving and how is that benefiting you?
audit history, training
Gong has been a blessing
What do you like best about the product?
I love that Gong lets me easily navigate to a specific point during a conversation. This has been super helpful for call reviews/coaching, reiterating key points of the discussion, and sharing best practices with my teammates. The calls upload really quickly as well.
What do you dislike about the product?
Some calls do not record, but this is minimal
What problems is the product solving and how is that benefiting you?
Price negotiations, timeline, and general sales skills. We're able to quickly identify how much time we spend discussing features vs value, at which point a deal was worked out or derailed, and what we could do better next time.
Recommendations to others considering the product:
For Managers - use this with your team during your 1on1 sessions
For Reps - use this to understand your strengths and weaknesses
For Reps - use this to understand your strengths and weaknesses
Must have for leaders and coaches
What do you like best about the product?
My favorite thing about Gong is the fact that every call is recorded in a manner where it is extremely easy to find specific parts of the call in the future. If my pen dies, or I lose my web page where I'm taking notes on a prospect - I can go back into the call and quickly listen to my qualification at x1.5.
Sales leaders can go in and find everytime a competitors name is dropped, easily identify when "Free" is mentioned, or even look for specific emotions within the call.
Sales leaders can go in and find everytime a competitors name is dropped, easily identify when "Free" is mentioned, or even look for specific emotions within the call.
What do you dislike about the product?
What do I dislike? Honestly, not much at all. If I had to find a complaint I'd say sometimes it adds a hair of stress knowing every conversation is recorded. But its just part of stepping out of the comfort zone to get better at sales, and this dramatically speeds up the process with good coaching.
What problems is the product solving and how is that benefiting you?
Quickly improving as a sales rep. I can review colleagues calls to identify what they do best that I should adopt. I can listen to my calls and reflect on things I should change.
Recommendations to others considering the product:
Do it.
easy implementation
What do you like best about the product?
Gong, unlike much other sales software out there was incredibly easy to integrate. Its an incredible way to self evaluate your sales calls.
What do you dislike about the product?
there is nothing I dislike. the transcription could be improved
What problems is the product solving and how is that benefiting you?
its nice to be able to give myself feedback as well as send it quickly and easily to others
A software that allows you to really listen to your customer
What do you like best about the product?
Gong is great. I love the fact that you can concentrate on actually listening to your prospect/customer, rather than scrambling to keep up with taking notes. It's also great to go back and listen to calls to make sure you didn't miss something important.
What do you dislike about the product?
I can't think of much that I dislike. We had an issue with callers being identified via GoTo Meeting, but the Gong team helped us troubleshoot and figure out what was going on.
What problems is the product solving and how is that benefiting you?
Gong allows us to concentrate on the call, rather than the note taking. It's also great to understand flaws in your presentation (like saying umm, cool, like, ah, etc.).
Gong has been a game Changer
What do you like best about the product?
At first, I was skeptical to Gong, but it has changed my sales game and how I approach calls.
My managers can break down my calls and give me valuable feedback.
My managers can break down my calls and give me valuable feedback.
What do you dislike about the product?
Gong could fix a few kinks when joining calls. Sometimes in joins in the middle of calls which throws some things off. They have made some major strides in improving this as of late..
What problems is the product solving and how is that benefiting you?
Ease of call coaching which makes reps better and more effecient
Arguably the most important solution in your sales stack
What do you like best about the product?
Searching for keywords so you can drill in on important coaching opportunities quickly. And the integration with zoom is great. But even the basic recording, storage, and notes functionality is great. It's literally the only solution you don't have to beg your reps to use - they absolutely love it.
What do you dislike about the product?
Nothing to "dislike" - but excited the increased reporting and analytics functionality.
What problems is the product solving and how is that benefiting you?
We're solving training and coaching problems. But maybe most critically, we're definitively understand where and why we have issues in our pipeline - in aggregate and by rep. Also, it's great for our Success Team to get to listen to exactly what was said and shown during the sales process, instead of relying on a few bullet points in SFDC to prepare and optimize for clients.
Recommendations to others considering the product:
The sooner the better.
Great for onboarding new employees.
What do you like best about the product?
The ability to hear seasoned colleagues' business conversations that I would not have had access to prior to the implementation of this tool.
What do you dislike about the product?
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What problems is the product solving and how is that benefiting you?
Learning a new subject matter and new sales process can be a challenge, especially working from home. The ability to listen to my colleagues' business meetings and calls has been an invaluable tool for my onboarding process. The ramp up time has been shortened due to this type of exposure, exposure I wouldn't have normally received when working from my home office.
Recommendations to others considering the product:
I recommend this tool to any organization looking to shorten the onboarding process, looking to improve employees' interaction with customers and prospects, and/or looking for a way to lessen misunderstandings when multiple people within the organization are interacting with your customers at different points in the process.
Gong has so many benefits for a growing company
What do you like best about the product?
It's hard to pick what I like best, when I essentially like everything about it. If I had to pick one thing, it would be the ability to have a new SDR listen to 40+ sales calls during his first week. It greatly reduced his time to productivity - he was comfortable setting demos within a few days vs. a few weeks.
What do you dislike about the product?
The one and only thing I can think of is that Gong joins all meetings if you have it set up to record automatically. It would be nice if there was a way to remove gong from a meeting prior to it starting versus the method of kicking gong out of the meeting after it starts.
What problems is the product solving and how is that benefiting you?
As a growing company, we're continuously perfecting our pitch, understanding our customers pain points and identifying potential product features. Prior to using Gong, our sales team was central to providing all feedback to our entire team - product, engineering, marketing, etc. With Gong, we've opened it up to the entire company, so any person in any department can go in and listen to sales calls, getting a more complete picture in the correct context.
I also love the ability listen to our reps calls and provide coaching. Within the first week of reviewing my AE's sales calls, I was able to identify an area of our pitch that we struggled through and able to immediately pull in the right stakeholders to ensure we had a better understanding of the product and how our customers use it.
I also love the ability listen to our reps calls and provide coaching. Within the first week of reviewing my AE's sales calls, I was able to identify an area of our pitch that we struggled through and able to immediately pull in the right stakeholders to ensure we had a better understanding of the product and how our customers use it.
Recommendations to others considering the product:
At the very least, sign up for a trial.
Powerful tool for our company needs
What do you like best about the product?
It starts from the automated recording - Gong is linked to my calendar and records my calls automatically.
Then I receive the link literally a few minutes after the call ends.
When I revisit the recording, adding comments is very helpful to later understand the topics that were discussed.
Then I receive the link literally a few minutes after the call ends.
When I revisit the recording, adding comments is very helpful to later understand the topics that were discussed.
What do you dislike about the product?
Sometimes the speaker's part isn't locked down so the accuracy of % per speaker is slightly off
What problems is the product solving and how is that benefiting you?
Our team has just begun to adopt more areas of Gong, with Folders, trackers and more exciting things.
We're adding trackers that will help us find keywords in the sales calls and later on in the customer calls that indicate expectations/promised features. And in our shared folder we share calls with the other team members to learn from and share customer use cases.
We're adding trackers that will help us find keywords in the sales calls and later on in the customer calls that indicate expectations/promised features. And in our shared folder we share calls with the other team members to learn from and share customer use cases.
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