Gong
Gong.ioExternal reviews
6,518 reviews
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Sales representatives must have this tool
What do you like best about the product?
I like to use Gong to recall past clients. It's an invaluable resource for refreshing my memory before a new meeting with an existing or potential client, as there's no need to liaise with former account managers who may have left the company to get the information I need. Not only does it save me time when trying to bridge any knowledge gaps associated with past conversations, but by scanning through each call and focusing on specific topics, such as whether or not presentations were given/prices mentioned, etc., it gives me instant insight into what is most important to both old clients and potential future clients.
What do you dislike about the product?
One of the biggest issues I have with Gong is its long review and reporting process after a call has occurred. In sales, this can mean lost revenue or missed opportunities, as it can take up to twenty minutes to complete. I also find that there is limited training available on how to best use the platform; although I've been using Gong for two years now, only have I attended any live webinars on its features!
What problems is the product solving and how is that benefiting you?
Gong has been a life saver for me, helping to ease the stress and anxiety of important conversations.
Game Changer for Growing Sales Teams
What do you like best about the product?
Helps our sales team stay incredibly efficient. Love that you can upload scorecards and use those to train the team. Also the "search in call transcripts" feature is a great way to prep for your own demos. You can search keywords in other people's demos (i.e., names of competitors) to see what was said on other demos so you can bring it to your own!
What do you dislike about the product?
With lots of features & functionality comes ease of use. I wish there was more of a walk through or continued training on how to use Gong and best practices to get the full value out of the platform.
What problems is the product solving and how is that benefiting you?
Growing a remote sales team can be difficult & Gong has changed the game for us in that regard. New sales people spend tons of time in Gong and learn the most from listening to Gong calls and being able to search for specific things in calls. We also recognize our 5 star calls automatically in Slack so the team can hear what a good demo sounds like and continue to be inspired.
Really easy to use and delivers powerful insights
What do you like best about the product?
The analytical breakdown of a call is very impressive. It shows talk time per person, recommends improvements (eg. cut down on filler words, ask more Qs etc). The actionable insight that you can put into practice straight away will improve better outcomes for both a rep and the customer
What do you dislike about the product?
While the nudge emails are useful to ensure you don't overlook any actions that might be waiting on you, the emails can be a little much at times, particularly when being nudged despite the occasions where no action is required
What problems is the product solving and how is that benefiting you?
Gong helps me avoid the amount of note taking I need to do in a call and therefore I can be more present in the conversation. It also showed me that I don't pause for long enough after the customer is finished speaking to reply and that's something I was blind to
Gamechanger, even if you're not in sales
What do you like best about the product?
The absolute best part of Gong, as a CSM, is that it summarizes what I committed to do during a call, so I can be sure not to let anything fall through the cracks.
It's also an excellent way to capture and organize examples of "good" conversations/pitches to assist with training and upskilling.
It's also an excellent way to capture and organize examples of "good" conversations/pitches to assist with training and upskilling.
What do you dislike about the product?
The transcription is barely useable. I don't think the issues with it are unique to Gong, but there are AI services that provide bullet point documents summarizing conversations and I wish Gong could do this, too.
What problems is the product solving and how is that benefiting you?
Gong enables me to work at the pace my company would like me to, without sacrificing too much in terms of continuity and business intelligence. If I need to hand off a call, my teammates can go back and understand what was done in the previous one.
Gong is the best tool for sales intelligence, training and review
What do you like best about the product?
Superb integrations with Zoom and Google Meet.
Recording and transcriptions are produced within less than an hour.
Excellent service from the team.
Trackers can be used to identify specific issues quickly and get a digest (e.g., customer issues/pricing issues).
Recording and transcriptions are produced within less than an hour.
Excellent service from the team.
Trackers can be used to identify specific issues quickly and get a digest (e.g., customer issues/pricing issues).
What do you dislike about the product?
I wish Gong would produce call summaries, including highlights and sentiments. Call summaries would help me prioritize which calls to watch, and easily identify issues. That would save a lot of time.
Also, having summaries reported back to Hubspot would be perfect to keep the CRM in sync regarding customer and sales status.
Also, having summaries reported back to Hubspot would be perfect to keep the CRM in sync regarding customer and sales status.
What problems is the product solving and how is that benefiting you?
Coaching becomes significantly easier by onboarding sales reps with key calls.
Analytics is made easy by searching transcripts for relevant data point, as well as the use of trackers.
Analytics is made easy by searching transcripts for relevant data point, as well as the use of trackers.
A simple way to get feedback from coaches and accelerate deals
What do you like best about the product?
Easily tagging my internal coaches for input on positioning, negotiations, and general feedback. It provides a way to communicate without sending snippets to every single person, instead I use the Comments section.
What do you dislike about the product?
Only downside that I have been able to see thus far is within the Insights feature. I have not used it to it's capability, or identified useful ways to analyze the data provided and improve my calls.
What problems is the product solving and how is that benefiting you?
Analyzing my conversations post-call with clients and prospective clients. It has enabled me to take less physical notes during a call and be better about Active Listening.
AI Words Capture
What do you like best about the product?
I like it since it is easier to transcribe any conversation, and we can quickly go back to it if we miss some information. It is straightforward to use as it will lower downtime on reviewing calls.
What do you dislike about the product?
The word capturing is less than 70% in accuracy; we can better understand the call is as if it has higher AI word capturing accuracy. This tool can be used to copy the note and be pasted to our tools.
What problems is the product solving and how is that benefiting you?
Gong is solving more accessible call reviews and sharing best practices amongst peers that can be top of its class. Getting more productive members where who applies the best practices shared.
Easy to use!
What do you like best about the product?
Love how intuitive the platform and the ease of sharing recordings with clients!
What do you dislike about the product?
The interface could be more aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
1- Sending training recordings to clients
2- Referring back to conversations when there is a lack of clarity of "who said what"
3- Allows employees to listen to meetings they missed while out on PTO and/or who were not able to make meetings due to schedule conflicts
2- Referring back to conversations when there is a lack of clarity of "who said what"
3- Allows employees to listen to meetings they missed while out on PTO and/or who were not able to make meetings due to schedule conflicts
My Gong Experience
What do you like best about the product?
It helps us review our calls with clients
What do you dislike about the product?
So far so good. I haven't encountered anything that makes me dislike Gong.
What problems is the product solving and how is that benefiting you?
Helps us to review our previous calls and have a solid understanding of what transcribe during the call.
Helping me improve my selling skills
What do you like best about the product?
Interactions stats help me improve certain aspects pf my pitch and the flow of the conversation
What do you dislike about the product?
The product needs more consistency,it feels like they are still ramping up the product capabilities.
What problems is the product solving and how is that benefiting you?
Good tool to get insight of my calls with prospects and learn how to improve
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