Gong
Gong.ioExternal reviews
6,518 reviews
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Gong is an immersive tracking of the customer journey.
What do you like best about the product?
It allows me to track my conversations, improve my handling, collaborate with teammates and become better.
What do you dislike about the product?
There's nothing I dislike about the software as it's been continually improved and is now at an optimum state.
What problems is the product solving and how is that benefiting you?
It's allowing strategists to monitor their quality, improve their delivery and augment themselves to be better.
Gives me the ability to focus on calls while "taking notes" that I can review at a later stage.
What do you like best about the product?
Call listen back feature enables me to retrieve all info I need
What do you dislike about the product?
Pushy emails about certain deals. I don't use GONG for the CRM functions
What problems is the product solving and how is that benefiting you?
It gives me the ability to focus on my calls and not needing to take notes. It enables me to always "remember" certain deal details
easy to use
What do you like best about the product?
good for getting feedback and also it helps being able to see all activities and also view other calls to learn from
What do you dislike about the product?
there is nothing that i dislike its just sometimes not all calls i make show up on gong, so it needs to track the activities better
What problems is the product solving and how is that benefiting you?
its helping with my calls
Really impressed
What do you like best about the product?
Love being able to watch my own "Game tape", being able to coach my team via their meeting recordings, and being able to be more present during meetings versus taking notes.
What do you dislike about the product?
Only downside might be clients who know they are being recorded may be less forthcoming with certain details/off the record info.
What problems is the product solving and how is that benefiting you?
It helps me capture 100% of information from customers and removes the human error from me relying on my notes or memory. Also helps me efficiently support my sales team without having to sit on each and every meeting with them -- time savings/efficiency gained.
Do yourself a favor and get GONG to improve your business performance!
What do you like best about the product?
I still like the benefits and insights we can get on this platform in one click. The data we can populate per agent or market is fantastic, and the creation of libraries in 1 place is impressive.
I like the statistic analysis that can be segmented per keyword spoken and see trends month over month or quarter over quarter.
I like the statistic analysis that can be segmented per keyword spoken and see trends month over month or quarter over quarter.
What do you dislike about the product?
Side languages are yet not the most well developed as English to seek by trackers etc. also when I was requesting to support calls in Hebrew transcript (which was happening) we couldn't use trackers as they weren't optionable to detect in other language than English
What problems is the product solving and how is that benefiting you?
all problems, they are also very quick responding. I love that we can request features and most likely get them done
Great tool for sales calls recording and transcripting
What do you like best about the product?
Useful to keep track of deals and calls. The transcripting tool is pretty accurate. Used it frequently to listen to calls, to ensure nothing is missed out. Also used it to track deals.
What do you dislike about the product?
Some of the transcripting for Asian accents wasn't accurate.
What problems is the product solving and how is that benefiting you?
Tracking of sales calls and deals
The perfect tool to get insights of your performance job
What do you like best about the product?
Using Gong helps you with your performance job as you can analyze other colleagues' calls and improve your quality score. Furthermore, it is a fantastic tool to be assessed by your TL, as they can give you feedback on your calls and discuss your strengths and weaknesses.
What do you dislike about the product?
The calls are not registered until two hours later, so sometimes you cannot include some excellent calls in a contest.
What problems is the product solving and how is that benefiting you?
With Gong, you can search for relevant information discussed during the call, so if you haven't had the opportunity to take notes with the Gong tool, you always have access to the call.
I have found Gong to be very helpful when reviewing my own calls as well as my teammates calls.
What do you like best about the product?
Having the transcripts of my calls afterwards be automatically made has been the most helpful. It's great to follow along and see the words in front of me as I listen.
What do you dislike about the product?
There really isn't that much to dislike about Gong. It's very user friendly and I have yet to discover something about it that I find difficult or dissatisfying.
What problems is the product solving and how is that benefiting you?
Gong allows me to review my own calls as well as my teammate's calls. This is very helpful for me because it allows me to see areas to improve or ways to better my calls going further.
Customer Success Manager
What do you like best about the product?
The ability to hone in on conversation topics within the recording.
What do you dislike about the product?
Calls with multiple internal "Stake holders" are only assigned to 1 person within gong. Being able to co-own a recording to view all of "My Calls" would be helpful.
What problems is the product solving and how is that benefiting you?
Improved note taking, coaching for new hires
Gong with the Wind
What do you like best about the product?
Gong provides both the customer and the client with the freedom to focus on the conversation/demonstration at hand vs. scribbling furiously to ensure accurate recollection. This can be critical, especially when in contract negotiations or service expectations are discussed.
What do you dislike about the product?
Being a power user of Gong takes discipline to avoid not using features that move deals forward. Important that the entire team uses the same nomenclature and has appropriate expectations of what can be discovered.
What problems is the product solving and how is that benefiting you?
Clarification. From Contract Negotiations to simple clarification of client/Elsevier expectations, Gong provides both sides with the confidence that all terms are understood.
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