Gong
Gong.ioExternal reviews
6,518 reviews
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Good services to listen to my own recordings to see how to improve.
What do you like best about the product?
You can tag people in parts of your recording to receive feedback.
What do you dislike about the product?
It takes some time to figure out how everything works and where to find what.
What problems is the product solving and how is that benefiting you?
I am not sure what problems Gong is solving right now but it will surely improve the service.
Great way to gather tangible data from sales calls!
What do you like best about the product?
I have been using Gong.io for the past few months, and I have to say that it has been a game-changer for our sales team. The call analytics feature has given us insights into how our sales calls are going and where we can improve. It's amazing to see how much we've improved our pitch and close rates just by analyzing the data that Gong.io provides.
What do you dislike about the product?
The interface is not very user-friendly (coming form an administrative side), and there is a significant learning curve when it comes to navigating the different features.
What problems is the product solving and how is that benefiting you?
It's amazing to see how much we've been able to improve our pitch and close rates just by analyzing the data that Gong.io provides.
Gong is great
What do you like best about the product?
One cohesive spot for all the calls previous/current reps have run. Allows me to do research on previous closed lost opportunities to re-engage aappropriately.
What do you dislike about the product?
There's a lot of bells and whistles that I'm not fully versed in.
What problems is the product solving and how is that benefiting you?
Helps me keep an eye on the deals i've sourced and how they are/are not going through the sales funnel.
Works great!
What do you like best about the product?
I like how Gong highlights action items from meetings and reminds me to follow up on them. Very intuitive technology.
What do you dislike about the product?
The only issue I've ever had is that Gong sometimes shows up late to a meeting. This happened once or twice, and it was about 1/3 through a 15 minute meeting.
What problems is the product solving and how is that benefiting you?
Before Gong we were not recording calls. I'm a new employee so having this database of all the calls we make is really helpful.
Market Leader in Conversational/Revenue Intelligence for a Reason
What do you like best about the product?
Very easy to use and integrates with our tech stack and most normal tech stacks. The ability to catalog conversations and search that catalog is excellent for creating training and onboarding material for new reps and seeing if we are having the right conversations.
What do you dislike about the product?
Integration with HubSpot is much weaker compared to Salesforce Integration. There is also an issue with the ability to dedup automatic meeting creation in the CRM if you utilize other integration with your calendar.
What problems is the product solving and how is that benefiting you?
Gong helps with training and onboarding new reps since leaders can't sit in on every call to provide coaching. Libraries are also good for onboarding people so they can review successful calls
It took me a while to come around but its proving to be a very useful tool
What do you like best about the product?
The insights tab, where I can track each individual's performance and compare it to the team's average.Gong helps in getting to know my team's strengths and weaknesses better, helps me provide much better feedback , and improves the effectiveness of my coaching
What do you dislike about the product?
Searching for a specific contributor or conversation can be tedious.
What problems is the product solving and how is that benefiting you?
Alleviates the need o T sync schedules to shadow calls.
Great
What do you like best about the product?
Allows me to see what i need to improve on and see other's conversation to learn.
What do you dislike about the product?
Being able to automatically link to links that the client has shared will be useful.
What problems is the product solving and how is that benefiting you?
Allowing us to learn from other people, making us better in our craft.
Intuitively extracts and separates audio based on speaker
What do you like best about the product?
Gong lets me focus and get into the flow of the meeting. I no longer need to manually take transcripts of what people are saying, and can pay more attention to nonverbal cues.
What do you dislike about the product?
The price. I wish it were possible to onboard with a free trial, not just for one person at the company, but multiple team members. Or maybe my company is just stingy.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to get more data points out of sales calls. Does this approach work better? Before, we'd have to guesstimate. With Gong, we can know for certain.
Useful for keeping track of past conversations
What do you like best about the product?
I can easily confirm what was said in a conversation with a client or colleague.
What do you dislike about the product?
I do not always remember to use it, maybe an occasional reminder to use it for calls would be useful
What problems is the product solving and how is that benefiting you?
It has helped me go back to a client and confirm something that we were unsure was discussed or not.
Useful for Note Taking / Improving
What do you like best about the product?
Gong Helps me be present in calls so that I can leave the note-taking part for after the call. Furthermore, it is a useful tool to improve on certain aspects and habits to be more effective at work.
What do you dislike about the product?
My only dislike is the robo disclaimer that happens at the very start of the call. This can be slightly alarming for folks who have never used Gong before in their life.
What problems is the product solving and how is that benefiting you?
Gong solves 3 problems:
- improved note-taking, which is especially useful for technical or complex discussions
- improved feedback loop, to learn from mistakes
- if there is ever a misunderstanding, I can refer to the recording which will clarify the situation
- improved note-taking, which is especially useful for technical or complex discussions
- improved feedback loop, to learn from mistakes
- if there is ever a misunderstanding, I can refer to the recording which will clarify the situation
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