Gong
Gong.ioExternal reviews
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Boost overall productivity of an individual
What do you like best about the product?
It really help us to improvise our conversation skills,
I like the transcript feature in it
Helps us to rectify our mistakes which we made over calls
It also improves teh overall productivity
I like the transcript feature in it
Helps us to rectify our mistakes which we made over calls
It also improves teh overall productivity
What do you dislike about the product?
Its is really helpful,so there is nothing to dislike.
Everthing is perfect.
Everthing is perfect.
What problems is the product solving and how is that benefiting you?
It gives us better understanding about how we can improve ourselves while communicating with clients.
It analyses the mistakes really well.
Provide the great opportunity for coaching
It analyses the mistakes really well.
Provide the great opportunity for coaching
User Friendly
What do you like best about the product?
It's very user friendly and time saving. Furthermore its a repository of our work and helps us in improving our work & productivity.
What do you dislike about the product?
Some company names are difficult to find as they are tagged as Unknown Company. This is where some improvement can help us.
What problems is the product solving and how is that benefiting you?
Gong helps us in listening to our conversation and also providing with a transcript. That really helps a lot.
Best in class conversational intelligence tool
What do you like best about the product?
AI features that improve rep productivity, capabilities for Enablement to track and reinforce learning, easy interface for managers to coach calls and lead 1:1s / team meetings based on data, strong forecasting tool for existing and new business.
What do you dislike about the product?
No downsides when it comes to Gong - just need to keep on top of the latest developments.
What problems is the product solving and how is that benefiting you?
Gong allows our reps to easily get context on customer and prospect accounts, prepare for meetings and follow up on them, forecast and manage their deals. For managers, they can coach and score calls, and get insight into the deals that are projected each quarter. On the Enablement side, we use Gong to track how new messaging is landing, what competitors are coming up in deals, how objections are being handled and more to refine our training and improve.
Gong is my favorite sales tool!
What do you like best about the product?
I absolutely love how easy and intuitive Gong is for the entire team to use and learn from. We actively have product and engineering in the platform to learn more from clients in addition to our CS/AM and sales teams and are in the Gong platform every single day. I've been a HUGE supporter and fan of Gong for years and it keeps getting better and better!
What do you dislike about the product?
There is a lot of customization to get set up at the beginning so it can be a bit of a heavy lift, but once we have it set up it moves smoothly for sharing information across the team with summaries and searchable content with finding keywords and AI answers.
What problems is the product solving and how is that benefiting you?
Gong helps streamline information gathering and sharing internally as well as provides a positive experience for our prospects and users as we send snippets or call recordings.
it’s been very helpful in learning from other reps and top performers
What do you like best about the product?
ability to listen to my coworkers calls anywhere
What do you dislike about the product?
need rapid fire calling, ability to let me know when someone answers
What problems is the product solving and how is that benefiting you?
problem with not remembering every part of a conversation
Streamlining Customer Interactions with Gong
What do you like best about the product?
As a Customer Success Manager, Gong has been an invaluable asset. It's dramatically reduced the time I spend on meeting minutes and reviewing past conversations, allowing me to focus on providing timely, relevant responses to my clients.
One of Gong's greatest strengths is its ability to help me deliver exceptional customer service. By identifying key talking points, understanding customer sentiment, and tailoring my responses, I've been able to build stronger relationships and drive business success.
One of Gong's greatest strengths is its ability to help me deliver exceptional customer service. By identifying key talking points, understanding customer sentiment, and tailoring my responses, I've been able to build stronger relationships and drive business success.
What do you dislike about the product?
While Gong is a powerful tool, there's always room for improvement. I'd love to see enhancements to the uploaded call recognition feature, so that speaker names are accurately identified even after analytics are complete. Additionally, a more intuitive way to search and organize uploaded recordings, such as a folder or banner system, would be a valuable addition.
What problems is the product solving and how is that benefiting you?
bandwidth problems
Leveraging Gong As A BDR
What do you like best about the product?
Looking back in hindsight - I've enjoyed the quality AI insights and real-time coaching that Gong provides. Taking the stress of trying to keep up with these off the table allows me time to correct where I need to, but also provide a higher quality experience to my prospects.
What do you dislike about the product?
While there is really nothing major I can think of at this time that puts Gong in a bad light - I will say sometimes Gong can feel like it may have too much. I found the video resources helpful. I would encourage more videos demonstrating the use of AI features in a more real-time feel.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to focus more time on tweaking my call flow, vs worrying about the admin aspect of things (i.g., notes, etc.)
Efficient way to review calls and recall knowledge
What do you like best about the product?
Recalling knowledge from former calls is a breeze with the AI tool.
What do you dislike about the product?
Wish there was an extension I could use within Salesforce.
What problems is the product solving and how is that benefiting you?
Recalling information from many different clients; easy to keep track of everything!
Gong for Training
What do you like best about the product?
Gong is a time saver. We can quickly bookmark calls into folders, then share for training purposes. The trimming feature is super helpful when needing to share portions of a call.
What do you dislike about the product?
The transcript can be a little unclear- be sure to speak clearly when stating any objections or callouts for efficient follow-up. The system's follow-up tasks are wildly helpful.
What problems is the product solving and how is that benefiting you?
Quality call monitoring and training. Leveling up the team and sharing across department updates.
Great tool - simple to use
What do you like best about the product?
As a CSM, I always need to refer back to calls and find snippets of converstion. with Gong this is incredibly straightfoward.I love the AI feature which summarises talking points for you.
It is one of the tools I use every single day.
It is one of the tools I use every single day.
What do you dislike about the product?
The Gong Academy could be a little more straighforward but it's not a huge deal.
What problems is the product solving and how is that benefiting you?
Saves time
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