Gong
Gong.ioExternal reviews
6,518 reviews
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Excellent tool for learning and experience sharing
What do you like best about the product?
Gong is a great product for various uses across the business, whether you want to use it as a training tool for your new hires or strategy planning with the team for your clients, Gong can definitely be useful.
What do you dislike about the product?
Their voice to transcript function is not exactly the most accurate and only supports English which definitely could be improved, especially when you clients don't speak perfect English.
What problems is the product solving and how is that benefiting you?
For learning and training purposes, to watch other colleagues' client calls to learn about processes, selling techniques and knowledge sharing. Especially handy for new starters.
Very nice for insights & training
What do you like best about the product?
While Gong offers you the option to record and then send the calls to your clients, I mainly used it to train and gain insights from my peer's calls. It is a great tool, especially in the initial phases in a new environment and has significant uses beyond that (especially with the transcript too).
What do you dislike about the product?
I did not face significant downsides when using Gong. Of course, sometimes the transcripts have wrong words and the likes but this can also depend on microphone & internet quality.
What problems is the product solving and how is that benefiting you?
Gong is solving for me the following problems:
1. Finding information that was discussed in a call if I was unable to write down all information
2. Learning from my peer's without taking up their time. Watching how they perform and what strategies they use helps me to adjust my own style.
1. Finding information that was discussed in a call if I was unable to write down all information
2. Learning from my peer's without taking up their time. Watching how they perform and what strategies they use helps me to adjust my own style.
Nice device but not that intuitive
What do you like best about the product?
very useful for follow ups appointment to get a summarize of the previous call
What do you dislike about the product?
tell what has been implemented and what is still needed from the client
What problems is the product solving and how is that benefiting you?
It is making us realize how much we take the lead or not and for how long and how many times we talk abut budget for example
Gong gives you the insights you need to run a high performing team.
What do you like best about the product?
I like being able to create scorecards right after a big coaching session or call review session in order to then create action items and feedback that you can track as a manager to make sure your reps are following their specific plan.
What do you dislike about the product?
If you don't understand the tool and don't take ownership on how the tool will help your individual team, rep, or even company then it will be another call-listening tool that never gets utilized to its full potential. Adoption, adoption, and adoption of the product is key. don't be afraid to ask questions.
What problems is the product solving and how is that benefiting you?
A simple benefit for me is I am able to track the progress of my managers and be able to see how they are coaching their reps, and how many calls they are able to listen to in a month, week, and day.
Great Recording Tool
What do you like best about the product?
Being able to filter based on deal calls
What do you dislike about the product?
The interface could be improved to make it more user friendly
What problems is the product solving and how is that benefiting you?
Can play calls back any time and comment on different sections
Experience with Gong
What do you like best about the product?
Accessibility of phrase searching, ability to read through transcripts, and ease of filter usage
What do you dislike about the product?
transcripts are not as receptive to accents other than British English or American English
What problems is the product solving and how is that benefiting you?
Allows for insights to be generated regarding our customers' experience with our products
GONG - User Experience & Feedback
What do you like best about the product?
1. Anytime access & exhaustive resources available to build & share.
2. Call Analysis in dissection in detail & ready scripts avaialble.
3. Jump to a section of the call to listen & review, learn and enhance call efficiency.
2. Call Analysis in dissection in detail & ready scripts avaialble.
3. Jump to a section of the call to listen & review, learn and enhance call efficiency.
What do you dislike about the product?
Nothing. Perhaps, the accessibility to calls could be real-time, rather than waiting a couple of hours to gain access & listen to it. Also, the name of the recording does not show on all the calls. Some of the calls reflect as "Unknown."
What problems is the product solving and how is that benefiting you?
1. Readily available calls for review & response to clients.
2. Missing discussion points in calls could be reviewed & actioned after the call.
3. Gong helps review Team members' calls & take corrective action for quality & compliance.
4. Users are able to listen to their own calls & are able to improve on their quality of call flow & compliance.
2. Missing discussion points in calls could be reviewed & actioned after the call.
3. Gong helps review Team members' calls & take corrective action for quality & compliance.
4. Users are able to listen to their own calls & are able to improve on their quality of call flow & compliance.
Great way to record and review calls
What do you like best about the product?
Gong is really easy to use. It easily connects to Zoom, makes it easy to search the call for key moments, mentions of competitor names, and more. I also love the email they send me after the call that tells me what the follow-up items are. That is really cool!
What do you dislike about the product?
I wish there was a way to review how much talking that I do compared to the customer. Chorus has this feature, and it was a great tool to help shape my conversations to be more balanced. I also wish the dashboard made it easier to
What problems is the product solving and how is that benefiting you?
Gong has been so helpful in terms of listening to my teammates' calls. I'm new at my company, and being able to find & watch their calls has helped me ramp up quickly. I also like that it's automated so I don't have to remember to record my calls. When I relied on Zoom in the past, I sometimes forgot to record calls that were important. Being able to search and view/listen to my colleagues' calls has been so helpful too.
An efficient and data-rich sales enablement tool
What do you like best about the product?
Having the "game tape" of a meeting is the feature I like best. It not only provides you a recording, but provides you with tools and features to really diagnose how your meeting went, what was discussed, and areas for improvement.
What do you dislike about the product?
Some clients, although rare, do not like the idea of the meeting being recorded and documented to the degree that Gong offers. In certain contract situations, we've been asked to not have Gong active.
What problems is the product solving and how is that benefiting you?
Gong is helping us solve the problem of identifying the gaps between our training and our sales team. It is giving us real-world insight into what our sellers are discussing, how it is landing, and what topics are working.
Helpful for coaching, reviewing, and keeping track of deals
What do you like best about the product?
the ability to review calls and the ability to receive coaching for your interactions. by being able to review calls, I'm able to see how my team handles different interactions.
What do you dislike about the product?
Gong can take a long time (upwards of 15 minutes to 45 minutes) to upload a conversation to the server. It would be great to be able to share links to calls immediately for feedback.
What problems is the product solving and how is that benefiting you?
Gong ensures that our team can learn and grow together through constant reviews and conversations on our customer facing interactions. We are able to learn constantly with gong.
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