Gong
Gong.ioExternal reviews
6,466 reviews
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Effortless Call Insights and Quick Answers with Gong
What do you like best about the product?
What I appreciate most about Gong is the ability to ask any question about a call and receive a quick answer, instead of having to sift through the entire transcript. This feature has been incredibly helpful for me, especially when reconnecting with contacts I haven't spoken to in a while, as it allows me to easily review important details from previous conversations, such as pricing discussions.
Gong is a game changer when it comes to continuous learning and it's something that I use everyday.
Gong is a game changer when it comes to continuous learning and it's something that I use everyday.
What do you dislike about the product?
I honestly can't think of anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
Gong has addressed some of the major challenges I’ve encountered in sales. Before I started using it, I often struggled to recall every detail from customer conversations, and the notes I kept in the CRM were far from organized.
The platform has made it much easier for me to pinpoint specific aspects of my pitch that need improvement. I also appreciate being able to clip sections of calls and share them with my manager for feedback, which has been extremely helpful.
The platform has made it much easier for me to pinpoint specific aspects of my pitch that need improvement. I also appreciate being able to clip sections of calls and share them with my manager for feedback, which has been extremely helpful.
Seamless Integration Makes All the Difference
What do you like best about the product?
Integration, Ease of Implementation, Customer Support
What do you dislike about the product?
Transcript is not clear, sometimes it doesn't understand the requirement
What problems is the product solving and how is that benefiting you?
To improve my work life
Accurate Meeting Transcripts That Boost Sales and Engagement
What do you like best about the product?
How accurately it records, transcribes, and summarizes meetings to help with sales cycles, customer engagement, and forecasting.
What do you dislike about the product?
The platform falls short in terms of feature and function parity compared to Outreach, and its user experience is not as seamless. Additionally, the absence of a Dark Mode is disappointing.
What problems is the product solving and how is that benefiting you?
Pipeline building, maintaining Salesforce hygiene, and prioritizing opportunities based on their likelihood to close are all important aspects of my workflow. Gong provides comprehensive data and analysis that help me address each of these areas effectively.
Gong - a game changer for complete Revenue Intelligence
What do you like best about the product?
Gong provides comprehensive visibility into my team's revenue, forecasting, and activity, while also capturing key business insights from every customer engagement. I could not imagine running a Sales function without a tool like Gong to support strategic and tactical sales decisions.
What do you dislike about the product?
The fact that you need to upload an Excel sheet to set sales targets within the Forecasting module is quite archaic when the rest of the platform performs brilliantly
What problems is the product solving and how is that benefiting you?
Gong solves the problem of having a limited understanding and visibility across the sales pipeline and eliminates the human, emotive elements to sales, which often cloud the real position of sales opportunities. The platform eliminates 'happy ears' and provides objective insight and data you can rely on as a Sales Leader, rather than just 'gut feel', instinct and sales team feedback
Outstanding AI Transcription, Perfect for MEDDICC
What do you like best about the product?
The AI transcription is really good, esp when measured against MEDDICC
What do you dislike about the product?
The one thing that I would change is making it easier to search for users in calls, I always look people up post call and they might not be very easy to find
What problems is the product solving and how is that benefiting you?
Next steps, sharing calls easily with customers. Call listening from other reps, training
Revolutionized My Customer Interactions—No More Note-Taking!
What do you like best about the product?
How I no longer have to take notes! I can be present with the customer, truly listen, then go back and get exact quotes on what they said their priorities are.
What do you dislike about the product?
It's difficult to say that I dislike anything, but I do wish the app offered more proactive coaching. For example, it would be helpful if the app could say something like, "Our research shows the ideal number of questions to ask on a first call is x, but you asked y. Try using these more impactful questions so you can ask fewer overall." Maybe this feature already exists, but if not, it would make the experience even better.
What problems is the product solving and how is that benefiting you?
I find it much easier to prepare for calls later in the sales cycle, and I really appreciate being able to share those calls with key team members, such as SEs and leadership. This helps us work together more effectively to move the deal forward.
Gong: The Ultimate Notetaker for Effortless Call Summaries
What do you like best about the product?
I love how Gong is able to come into my calls and be a notetaker - better than I can ever make notes! I used to rely on my memory and scribbles but now that we use Gong, I rely on it so much for summarised context and neat next steps. Gong has proven itself to be an important tool in CS. The transcription and speaker differentiation is very helpful when I need to go back to specific parts of a call. Navigation and UI is easy.
What do you dislike about the product?
Sometimes, Gong can't be in different call channels automatically - like MS Teams. Other than that, nothing else - Gong is great!
What problems is the product solving and how is that benefiting you?
Gong solves the tiny gaps in handovers from sales to CS by giving comprehensive summaries of calls. Gong also solves the centralisation of call documentation for us.
Effortless Meeting Recaps and Transcripts Enhance Productivity
What do you like best about the product?
It's like a backup memory! I get to rewatch the recording of a meeting and get to focus on the meeting at hand instead of notes. I also love the transcript! Sometimes words I don't pick up in the first meeting or ideas i may have missed become clear when rewatching the video.
What do you dislike about the product?
Hard to share the video with clients/hard to download.
What problems is the product solving and how is that benefiting you?
It's solving having to take notes during a meeting and also relying on your memory for conversations, because your memory isn't always perfect.
Outstanding Sales Insights with Powerful AI
What do you like best about the product?
It gives us great sales and market insights, and their AI capability is top notch
What do you dislike about the product?
Nothing that I dislike so far, everything works well
What problems is the product solving and how is that benefiting you?
Understanding sales calls and gain insights
Accurate Insights and Powerful AI Make Gong a Standout Tool
What do you like best about the product?
I love the accuracy of Gong. The AI features are great and I am able to use the results for training.
What do you dislike about the product?
There isn't much to say, but I genuinely enjoy using this tool.
What problems is the product solving and how is that benefiting you?
Gong has been instrumental in helping me enhance my communication skills while also providing valuable insights into customer needs. I find that it supports my growth in both understanding and addressing what customers are looking for.
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