Gong
Gong.ioExternal reviews
6,518 reviews
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Gong is Great!
What do you like best about the product?
Being able to view the transcript, rate calls, get/give feedback.
What do you dislike about the product?
Sometimes the transcript is a bit inaccurate.
What problems is the product solving and how is that benefiting you?
Pinpointing areas of improvement and being able to go back and review calls that I have taken.
Must-have for any salesperson
What do you like best about the product?
The best part about Gong that I've noticed so far is how accurate their transcription is. It saves me so much time to be able to do a quick scroll through the transcript to find what I want instead of trying to skip back and forth 10 seconds at a time. The Zoom call recorder has a transcription service as well, but it isn't nearly as accurate or easy to navigate/search.
What do you dislike about the product?
There aren't any true downsides to using Gong that I've discovered. I think the "problem" (if it could be called a problem) with Gong is that I only ever hear of it being discussed as a call recording software, nothing more. I know there's more to it than that, but I don't really care to do any digging myself since I don't want to think about learning new systems. I only look at new features if my coworkers point them out.
What problems is the product solving and how is that benefiting you?
Gong makes it much easier to 1) quickly go back and find information from prospects without having to look back through your own (probably not great) notes and 2) get a visual representation of your interactions with your prospects via Gong Assist.
Great quality review app.
What do you like best about the product?
Great quality review app.
I like to see the "stats" feature because it shows me essential things about my video conference, like the time I talked, the talk ratio, participant questions, points of interest and more.
Also the AI does a vital job of marking what every participant s talking about and how the conversation is going.
I like to see the "stats" feature because it shows me essential things about my video conference, like the time I talked, the talk ratio, participant questions, points of interest and more.
Also the AI does a vital job of marking what every participant s talking about and how the conversation is going.
What do you dislike about the product?
I dislike the fact that sometimes the Gong doesn`t recognize other participants and doesn`t record some of my calls.
And if I have any problem with my conection I lost part of the record feature.
And if I have any problem with my conection I lost part of the record feature.
What problems is the product solving and how is that benefiting you?
The recording problem and it`s helps me to evaluate my team calls and do a quality job by training our fellas to make better calls and be more assertive to talk with clients.
Great tool for call coaching
What do you like best about the product?
I like that I can access metrics on talk percentages, time taken to pause between giving a response, longest story told, question rate etc. This is super useful in helping me become more consultative on calls.
What do you dislike about the product?
I get emails regarding sales pipeline. This might be something I need to adjust in my settings but I am a CSM, not a sales rep. Not a major but it could be useful being asked about your role and which features are important to you.
What problems is the product solving and how is that benefiting you?
Improving the way I approach calls and it has made me more mindful how I come across to customers, i.e. I have learnt I am too quick to respond to a customer, rather than pausing and giving them more time to share all of their thoughts.
Gong is great!
What do you like best about the product?
Gong is very useful to learn from my client calls, improve my sales/speaking skills, remember what was discussed, and share my progress with my manager to receive feedback when she can't join a call live.
What do you dislike about the product?
It's a bit annoying to launch speakeasy and add it to all of my calls to record. It's just another thing to think of when hopping on a call rather than just clicking a button. But I do like the browser extension to make it faster!
What problems is the product solving and how is that benefiting you?
Gong allows me to learn from my client calls, improve my sales/speaking skills, remember what was discussed, and share my progress with my manager to receive feedback when she can't join a call live.
Very useful overall. I have learnt so much from the recorded calls that others did.
What do you like best about the product?
Calls and Transcripts to be able to prepare for similar calls
What do you dislike about the product?
Not able to edit or delete the recorded video of ur own
What problems is the product solving and how is that benefiting you?
Need for taking notes, saving time
Easy to Use
What do you like best about the product?
It is straightforward to use. We have integrated Gong with other platforms within our organization for increased visibility. It is a great resource for the team and invaluable for training purposes.
What do you dislike about the product?
Our team is not using the full functionality of Gong so I cannot speak to downsides; it does what we need it to do.
What problems is the product solving and how is that benefiting you?
Gong allows our team to review previous calls if necessary, allows managers to review calls for feedback and training purposes and allows us to create libraries of calls that can be used for new hire training purposes.
Great product
What do you like best about the product?
A great sales coaching and team learning tool
What do you dislike about the product?
Sometimes the desire for lots of features distracts from the core functionality
What problems is the product solving and how is that benefiting you?
Allows us to measure and evaluate what is working on sales calls
Its great for tracking and transparency
What do you like best about the product?
Transparency is the most helpful aspect of gong
What do you dislike about the product?
There are many features. It has too much going on. It's not a full-time use, it is just an assist. Streamline the features and just make them the most useful aspects.
What problems is the product solving and how is that benefiting you?
Transparency is the most beneficial aspect
Great Learning Tool
What do you like best about the product?
How you can see the insights of the most used phrases/lingo. Also, how it has a transcript so you can pull out essential snippets.
What do you dislike about the product?
Not much to dislike. Maybe create more accessibility for more levels of the sales organization
What problems is the product solving and how is that benefiting you?
Solving the problems of ice in the veins. Gives you the tools and capabilities to manage how you want to improve and grow
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