Gong
Gong.ioExternal reviews
6,571 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Next Level.
What do you like best about the product?
A game changer for sales and customer success enables a culture of learning and development, improves ramp time, and puts everyone on the same level.
What do you dislike about the product?
Nothing. It is an excellent product and an excellent company.
What problems is the product solving and how is that benefiting you?
Enabling sales reps to use MEDDIC and other sales frameworks in their calls, upskilling themselves and others and providing an instant resource for new starters.
Improving my performance at work
What do you like best about the product?
It's like my meeting notes agenda, but much better because of the AI feature that allows you to search through a call to see what happened. You can also view this on the summary page.
What do you dislike about the product?
There is some inconsistency in language. Sometimes, when I have a call in Portuguese, the notes are generated in Spanish and vice versa.
What problems is the product solving and how is that benefiting you?
It helps me have easy access to all the calls I've had with each client. I've become much more effective in completing next steps and following up with clients. This increases my performance at work and accelerates the execution of processes.
Great tool for sales, marketing and CS
What do you like best about the product?
Their AI features are great at surfacing things, making us more efficient and making us better overall
What do you dislike about the product?
I wish i didn't have to pay for all the extras
What problems is the product solving and how is that benefiting you?
Makes is super quick to see what was discussed in meetings and how meetings went.
Really fantastic tool for customer-facing teams
What do you like best about the product?
The automated call recording, call volume reports (automated via email), integration with Gainsight, and AI summarization features are fantastic. Being able to audit customer interactions with my team, and then providing coaching notes right from the tool is invaluable.
What do you dislike about the product?
Gong seems really focused on Sales and I'd love to see more Customer Success/feature adoption capabilities become available in the tool so it becomes a more comprehensive tool for all customer-facing teams.
What problems is the product solving and how is that benefiting you?
Visibility into customer interactions with my team, especially in a remote environment
The leader in revenue intelligence by a mile
What do you like best about the product?
Full suite for conversation intelligence, forecast accuracy, email outreach. Trackers are far superior than other competitors in the market and reps, managers and enablement alike love it for the seamless workflows and unparalleled insights.
What do you dislike about the product?
It can be overwhelming to set up trackers. AI training is a bit laborious to get it to do what you want.
What problems is the product solving and how is that benefiting you?
As a Series B startup we rely on the intelligence and insights from Gong to understand and scale what's working, and to better understand real risk and opportunity.
Gong is a great investment
What do you like best about the product?
Gong seriously delivers on their promise of improving productivity. It's like my digital assistant that takes care of all the little details (recording calls, logging key notes, listing action items, connecting to CRM, etc.) so I can focus on higher-level tasks. The software is super easy-to-use and is a gamechanger for my work. I would guess that it saves me at least a couple hours per week on average.
What do you dislike about the product?
No true downsides so far. I know the AI is still evolving and there is definitely some room for improvement in how it lists action items and summarizes calls. Sometimes it will miss a key detail or two.
What problems is the product solving and how is that benefiting you?
Gong solves a couple critical problems:
1. Saves time. Not having to re-watch call recordings, not having to take notes while speaking with a customer, etc. I'm able to be more present in my work and do my job more effectively.
2. Helps me improve. The call statistics and analytics are an amazing resource for continuous improvement.
1. Saves time. Not having to re-watch call recordings, not having to take notes while speaking with a customer, etc. I'm able to be more present in my work and do my job more effectively.
2. Helps me improve. The call statistics and analytics are an amazing resource for continuous improvement.
Gong is extremely helpful for call preparation and review
What do you like best about the product?
The ease of viewing a call outline and jumping into a specific minute of the call.
What do you dislike about the product?
Can't think of anything here - maybe an easier time asking it specific questions on the recording but that might be difficult.
What problems is the product solving and how is that benefiting you?
Gong is helping in training opportunities for sales reps, as well as for drilling into specific pain points by having the recording available to play over and over and also search for specifics.
Indispensable for client meeting management
What do you like best about the product?
The AI capabilities of Gong are simply amazing. They've really helped me improve my efficiency.
What do you dislike about the product?
It takes a minute or 2 for Gong notetaker to join a meeting after it gets invited. If the meeting is an ongoing meeting. It would be great if the notetaker can join immediately. I've experienced this issue on Microsoft teams.
What problems is the product solving and how is that benefiting you?
Gong helps me keep track of key topics discussed during meetings and also for the key follow up points. I can also easily reference Gong and search through a meeting by keywords or by speaker.
Quick and easy to use!
What do you like best about the product?
That it records and breaks down the call. It's very convenient to go back through and see the highlights of the call
What do you dislike about the product?
I have no dislikes as of now. It works great!
What problems is the product solving and how is that benefiting you?
I'm able to focus on the what the client is saying, opposed to making sure I take thorough notes. Gong takes care of that for me!
A long-term memory assistant and essential planning tool.
What do you like best about the product?
I primarily use Gong for watching call recordings and reading the quick summaries that its AI provides (although the fact it doesn't distinguish between "start of meeting small talk" and "on-topic conversation" leads to some hilarious summary items). It's an every day tactical tool that helps make sure I have a fantastic layer of discovery to refer to while planning a course of action. Having all the call and email history combined in one place makes for convenient access as well, especially when untangled a cable-drawer caliber tangle trying to find specific snippet. Having the Transcript immediately available is absolutely a life-saver.
IT does so much more than I use it for on a day-to-day basis as well. I appreciate the powerful forecasting and pipelines tools, although, I don't dig into them much in my particular role.
IT does so much more than I use it for on a day-to-day basis as well. I appreciate the powerful forecasting and pipelines tools, although, I don't dig into them much in my particular role.
What do you dislike about the product?
Honestly, most of my gribes about how Gong operates are probably already solved, I'm just not aware of what the solution is or where it exists. So that may be the main problem: the feature set is so extensive that it can be overwhelming to just be turned loose in it. I discover new things all the time, but it would just be nice to know it's there.
What problems is the product solving and how is that benefiting you?
Quick summaries and amalgamation of multiple communications channels leads to efficiencies. I don't need to hunt down notes and information from multiple people, I can just check Gong.
showing 491 - 500