Gong
Gong.ioExternal reviews
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Sales Superweapon
What do you like best about the product?
The ease of finding insights that make you a better seller.
What do you dislike about the product?
If you have a company with limited resources, the integration with SFDC is limited, wish Gong supplied more integration support so end-users can realize full value
What problems is the product solving and how is that benefiting you?
Improved close ratio
A game changer for revenue teams
What do you like best about the product?
Gong has become the single source of truth for our sales team. From deal management to forecasting it's been really easy to gain adoption across the team.
The product is constantly evolving so it feels like Gong is one-step ahead when it comes to the needs.
The product is constantly evolving so it feels like Gong is one-step ahead when it comes to the needs.
What do you dislike about the product?
The additional products like forecast or engage come at an additional cost. Would be great to see these tools rolled into the core offering.
What problems is the product solving and how is that benefiting you?
Before Gong we had a lack of visibility across our deals because information was siloed in several places like CRM, Email, Zoom, phone. Now all of this is centralized in one view via the Gong deal boards. Forecasting was also an ad-hoc process for us before adoption Gong Forecast, now we can measure forecasting accuracy and have confidence in what is going to close and when.
Ramp faster and greater insight into live deals
What do you like best about the product?
I've used Gong for 2+ years now and the product continues to get better and better. I use it every single day to review my own calls and those of senior reps enabling me to learn from more experienced colleagues. Access to this data helped me ramp much quicker as a newer AE.
The system is super easy to use and I've never had cause to require customer support. There are some great online resources split by persona should I ever need help with anything.
Gong drastically reduces the amount of deal admin I have to do - enabling me to focus on closing more deals!
The system is super easy to use and I've never had cause to require customer support. There are some great online resources split by persona should I ever need help with anything.
Gong drastically reduces the amount of deal admin I have to do - enabling me to focus on closing more deals!
What do you dislike about the product?
Occasionally the transcriptions / AI-generated call summaries are a little inaccurate. However, this is not something that undermines the overall massive value-add of the tool.
What problems is the product solving and how is that benefiting you?
Too much sales admin (taking notes, writing follow up emails, updating the CRM) means less time on generating new leads and closing pipeline. Gong reduces the time spent on manual tasks and enables me to do more selling!
Great product for prospecting
What do you like best about the product?
When out bounding, gong records calls and provides detailed notes and actions
What do you dislike about the product?
Honestly, I think the product is amazing. Sometimes translating into different languages is inaccurate
What problems is the product solving and how is that benefiting you?
Gong is providing me with sales intelligence and recorded notes when speaking with prospects. Automating the process allowing me to action things quicker.
A must-have tool in your belt for insights into what's working and what's not in your GTM strategy
What do you like best about the product?
It is really easy to search, find and listen to customer and prospect calls that you can't be on yourself. I use the saved filters and streams the most, which brings relevant calls to what I'm looking for right to my inbox and an easy way to flag those for others. I use the tool multiple times a day.
What do you dislike about the product?
The only downside to Gong I think is that I'm sure we are only using a portion of all its capabilities, and there is probably more that we could be doing with it to gain learnings more efficiently.
What problems is the product solving and how is that benefiting you?
Gong helps us understand what's working and what's not in our customer and prospect calls with discovery, pitch, presenting the product, and ultimately moving a deal through the funnel. It helps those who aren't on the calls keep a pulse on the questions and objections and how the customer talks about their problem and how they think about our solution. It benefits us through finding the learnings that we need to take action on to keep improving all around - GTM, product offering, support, etc. It helps us stay customer-obsessed and efficient.
No more meeting notes needed!
What do you like best about the product?
- Great AI Feature
- Summary of calls
- Possibility to only listen to one person when watching the recording
- Summary of calls
- Possibility to only listen to one person when watching the recording
What do you dislike about the product?
- Nothing really right now, experience has been great so far
What problems is the product solving and how is that benefiting you?
I can fully focus on the customer instead of taking notes during the call.
Gong review
What do you like best about the product?
It is super easy to use and I love the deal board.
What do you dislike about the product?
sometimes the in-line editing is clunky. I also wish that I could use it to dial.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to more accurately forecast and see what I need to stay on top of.
enjoy your calls without the fear of missing a key note or piece of feedback
What do you like best about the product?
The ability to search for keywords across all previous conversations with a client. Call summaries / deliverable summaries.
What do you dislike about the product?
I don't have any dislikes. Sometimes customers don't like when the conferencing link says "Gong" instead of Zoom or Meet. Folks tend not to like change. But using Gong's conferencing link isn't required. You can simply use Zoom or Google Meet and still get the recording, which is a great feature.
What problems is the product solving and how is that benefiting you?
Gong allows me not to fret over maintaining flawless note-taking. I take the best notes I can, but sometimes one simply needs to have a conversation and not be constantly clacking away. Gong allows me to have a natural conversation, and then review the call at a later date to confirm what a customer said about this or that feature.
love gong
What do you like best about the product?
i like seeing the conversation transcripts
What do you dislike about the product?
the lag time it takes for a call to upload
What problems is the product solving and how is that benefiting you?
gong helps analyze the conversations to generate a call summary and remember how a conversation went to make a follow up/next steps
Gong is THE tool I need to know my customers
What do you like best about the product?
Gong has features I never knew I needed and now I can't live without. It's so intuitive and automated in the best ways. I have yet to find a clunky feature, and I use it every day to sell, learn, and collaborate internally.
What do you dislike about the product?
There are times when it can be slow to load. The app isn't quite as easy to navigate as the website, so it would be great to enhance that given I've started listening to calls on walks, in the car, etc.
What problems is the product solving and how is that benefiting you?
I don't feel the need to take notes on calls... I can actively listen. I have a sense of assurance knowing I can easily tag in others to help with specific questions/asks... it makes it so easy to communicate context, map next steps, and send follow ups via AI. Search feature is incredible especially combined with the slack integration
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