Gong
Gong.ioExternal reviews
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gong
What do you like best about the product?
call listening and the voice modulation can be improved by using the gong
What do you dislike about the product?
i guess it should have the option to capture the word were it needs to pronounce correctly
What problems is the product solving and how is that benefiting you?
it is helping us to improve our call quality and voice modulation
Tool for productivity
What do you like best about the product?
Clear sound recordings with titles available to check back our calls.
What do you dislike about the product?
Time taken for the call recording to be available.
What problems is the product solving and how is that benefiting you?
It provide insights of the process and calls made which are utilised for sales coaching and training the sellers.
Core tool used for learning development as part of quality check and coacing, training of new hired resources to make them ready for the role in On Job Training.
Core tool used for learning development as part of quality check and coacing, training of new hired resources to make them ready for the role in On Job Training.
Gong Feedback
What do you like best about the product?
The Transcript quality and auto scroll while the call is playing
the call summarisation on the left
call stats
the call summarisation on the left
call stats
What do you dislike about the product?
the transcript quality could be improved
the triggers can be improved for phrase searches
the accent recognition could be improved
the triggers can be improved for phrase searches
the accent recognition could be improved
What problems is the product solving and how is that benefiting you?
generally helps us with warning triggers and possible dissatifaction cases using alarming phrases
The experience so far has been Amazing
What do you like best about the product?
Gong usage actually improved my quality score all over onto the next level with the feedback's that I receive from my team lead over my recorded calls on gong.
What do you dislike about the product?
According to me Gong actually doesn't have any negative aspect that i can write about
What problems is the product solving and how is that benefiting you?
So far Gong has actually improved my quality score all over onto the next level with the feedback I receive from my team lead over my recorded calls.
Service review
What do you like best about the product?
1) Call transcript
2) Accuracy
3) Call summary
4) Steps for next follow up
5) Option to create a library for best calls
2) Accuracy
3) Call summary
4) Steps for next follow up
5) Option to create a library for best calls
What do you dislike about the product?
transcript quality can be improved. rest everything is good
What problems is the product solving and how is that benefiting you?
interface
Excellent tool with commendable services
What do you like best about the product?
Gong has gone next-level with purpose-built AI agents that streamline diverse revenue tasks—from pipeline tracking to forecasting, coaching, and even creating transcripts and account mappings.
What do you dislike about the product?
Gong excels at post-call insights but currently does not offer real-time, in-call guidance to prompt reps during live conversations.
What problems is the product solving and how is that benefiting you?
Giving us the room for improving on our speaking skills
Love using Gong
What do you like best about the product?
We can listen and improve our own call, it helps to read the short description also.
What do you dislike about the product?
there is nothing to dislike it, but i love gong.
What problems is the product solving and how is that benefiting you?
It helps in improving quality calls
Feedback
What do you like best about the product?
help to improve the calls and also gives feedback on calls we took
What do you dislike about the product?
Accuracy and it takes 24 hours to appear our calls
What problems is the product solving and how is that benefiting you?
Helps to improve our calls
feedback
What do you like best about the product?
Helps in listening calls with transcript which brings accuracy
What do you dislike about the product?
there is nothing i dislike. it works really fine foe me.
What problems is the product solving and how is that benefiting you?
Accuracy and precision . Also helps in recognizing my own mistakes
Gong offers tools for sales coaching and development. Easy to use and integrate.
What do you like best about the product?
Gong's ability to convert sales conversations into actionable data is a significant advantage. It provides valuable insights into sales performance, customer behavior, and deal progression.
It is easy to use and easy to implement in our day to day sales activities.
It is easy to use and easy to implement in our day to day sales activities.
What do you dislike about the product?
The accuracy of call transcriptions and data analysis can impact the reliability of insights.
What problems is the product solving and how is that benefiting you?
Conversation Intelligence: This feature automatically records, transcribes, and analyzes sales calls and meetings. It helps identify successful sales tactics, understand customer concerns, and improve sales strategies based on actual conversation data.
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