Gong
Gong.ioExternal reviews
6,518 reviews
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great for coaching
What do you like best about the product?
Ability to search through call/meeting recordings using keywords
What do you dislike about the product?
No real downsides but the call log sorting feature could be easier to use.
What problems is the product solving and how is that benefiting you?
Gong has allowed us to provide our reps with realtime coaching as well as onboarding reps much more quickly with the ability to easily show successful calls.
Solid tool, helpful insights.
What do you like best about the product?
The call recordings and transcriptions are beneficial in gathering small details I may have missed during the live call. Listening to old sales call is extremely helpful when you are in a new role as well.
What do you dislike about the product?
No immediate downsides come to mind - tools like Gong are helpful and have straightforward utility.
What problems is the product solving and how is that benefiting you?
Call recordings and transcriptions. Sales coaching is also helpful.
Very helpful
What do you like best about the product?
When I'm on a long call with a client and we talk about 10 different things, I use Gong to go back and refresh my memory.
What do you dislike about the product?
It can take a while for the calls to post.
What problems is the product solving and how is that benefiting you?
My sometimes bad memory.
Positive Insight
What do you like best about the product?
I like how easy it is to utilize; you can search for calls and ask for reviews. Makes it easier to ask a coach for feedback. The email alerts keep me up to speed on my deals. It's like you have someone watching your pipeline all the time. It's nice to have, especially when you are busy.
What do you dislike about the product?
The home screen is so bogged down by information. When I log in, I feel overwhelmed because it's just so much. I wish there were more organization on the home page, allowing us to choose what we want to see.
What problems is the product solving and how is that benefiting you?
Pipeline management, gaining feedback on calls, and learning to stay in touch with customers more efficencantly. Also, keeping me aware of what is in my pipeline for a $$ perspective
Not just for sales
What do you like best about the product?
Gong provides insights that help you improve, such as the level of interaction and engagement of the clients, as well as direct feedback about your performance, such as setting up next steps, asking about pain points, or not monologuing too much.
What do you dislike about the product?
The only thing I have ever disliked is that automatic transcripts of calls are a bit off sometimes.
What problems is the product solving and how is that benefiting you?
It is helping me improve my communication skills, remember to touch key points more consistently, and more objectively understand client engagement.
Gong is great!
What do you like best about the product?
I appreciate the AI functionality that takes recording calls to the next level. It integrates powerfully into our stack.
What do you dislike about the product?
Sometimes calls do not always automatically record
What problems is the product solving and how is that benefiting you?
Revenue and Customer Intelligence. Helps us work cross functionally better to serve our customer
Easy to use and love having it as I am onboarding
What do you like best about the product?
I love that I can go into any calls from my peers and listen to calls, and hear how they are handling different scenarios with customers. I also like to use it for my review, from a professional development standpoint and in case I missed anything,
What do you dislike about the product?
Nothing that I can articulate at this time.
What problems is the product solving and how is that benefiting you?
Transfer of knowledge, professional development opportunities, and follow through with the customer.
Love how I can review my calls!
What do you like best about the product?
Recordings and trackings of all my calls and zoom meetings.
What do you dislike about the product?
I have not seen any issues or downsides of gong yet. Still new to it.
What problems is the product solving and how is that benefiting you?
It is helping me hone my craft of my sales pitches by reviewing my calls.
great for training
What do you like best about the product?
provides a transcript of the video and can see who is talking and when! it is helpful when looking back at recorded videos for training. we use it for demos as well so we can look back instead of taking notes during the meeting.
What do you dislike about the product?
Not much but one thing I noticed is I can't pause the video by clicking on the screen. Also, I have to scroll down on the page on my laptop screen to be able to pause/skip.
What problems is the product solving and how is that benefiting you?
Gong helps record and store videos for training. It is helpful because I can use the search engine to quickly find the video I am looking for.
Gong helps me a lot in managing my Customer calls and helps me navigate through them.
What do you like best about the product?
1. Single Speaker listening option.
2. Amazing Dashboard to gather all the necessary details
2. Amazing Dashboard to gather all the necessary details
What do you dislike about the product?
So far everything seems to be really great in that.
What problems is the product solving and how is that benefiting you?
It is helping me in managing my calls so that I can refer back to any specific moment in the call without going through the whole.
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