Gong
Gong.ioExternal reviews
6,518 reviews
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Great tool for CS
What do you like best about the product?
Good to identify where there could be areas of improvement in customer calls
What do you dislike about the product?
Needs to be easier to skip to specific parts of a conversation/call
What problems is the product solving and how is that benefiting you?
Understanding where we spend most our time within calls
It was great using the tool
What do you like best about the product?
We have the option to hear other peoples
What do you dislike about the product?
It is helpful to me in understanding the areas of improvement. I could check where the critical performance metrics lie and what I need to do to improve my performance.
What problems is the product solving and how is that benefiting you?
It helps in solving and understanding what others are doing right and wrong. Helps In increasing my productivity. It is very useful in terms of solving problems
A great tool for coaching and sales performance
What do you like best about the product?
I think Gong is a great tool to provide proper feedback to sales teams. Not only that, but allows to segment on where to focus coaching (competitors, market, price, etc.). It's a tool that help enhance the sales team in many levels.
What do you dislike about the product?
It can improve in other languages. Also in getting synchronized the information that is added manually to the CRM.
What problems is the product solving and how is that benefiting you?
Sales coaching - we can provide coaching in the areas that are needed
Better deal tracking - we can see how deals are being touched and tracked
Better deal tracking - we can see how deals are being touched and tracked
Impressive Learning and Note-Taking Tool!
What do you like best about the product?
Gong has been incredibly helpful to our sales team. We use it to record meetings for better note-taking and training. The transcript and speaker time breakdown have been wonderful tools for us.
What do you dislike about the product?
I personally haven't found any downsides while using Gong. Besides mild confusion when interacting with the tool for the first time, it is incredibly user-friendly and easy to navigate.
What problems is the product solving and how is that benefiting you?
Gong enables better note-taking for our Account Executives and Sales Engineers, as well as increasing visibility for reps who were not on the call. This translates to Gong being a wonderful learning and training tool for new and existing employees to become confident in their selling process.
A great platform
What do you like best about the product?
An AI-enabled platform that helped me interact with clients effectively
What do you dislike about the product?
So far so good.I would say the website design would look better if all contents are more simplified and organized.
What problems is the product solving and how is that benefiting you?
Reflecting on my interaction with clients and knowing how to hone my skills for future meetings.
Easy to Use & Great Support
What do you like best about the product?
Being able to watch any call/demo and leave feedback is fantastic. What a time-saving/prioritizing tool!
What do you dislike about the product?
The deal dashboard is a feature-set that I have not been able to dive into yet. I use Hubspot and don't see an efficient way of using both simultaneously yet.
What problems is the product solving and how is that benefiting you?
Being able to be in all of my team members' meetings without having to actually be present.
Aligning product/sales team
Platform for giving feedback
Aligning product/sales team
Platform for giving feedback
Its an helpful insight on client calls
What do you like best about the product?
It's a helpful insight into client calls
What do you dislike about the product?
nothing yet, I think it is helpful overall
What problems is the product solving and how is that benefiting you?
reminding me to do task after client calls
Great platform for coaching and listening to calls.
What do you like best about the product?
Great platform for coaching and listening to calls.
What do you dislike about the product?
It should link up to Hubspot or find a way to. There is an echo, but it could be my laptop functions, too.
What problems is the product solving and how is that benefiting you?
Listening to calls.
So easy to use!
What do you like best about the product?
If you are new to your company and are trying to learn the product or service, Gong makes it easy to search for any key term.
What do you dislike about the product?
it's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation
What problems is the product solving and how is that benefiting you?
love that we're able to quickly find calls and be strategic
Perfect for reviewing calls
What do you like best about the product?
I love being able to find action items mentioned in sales calls. It makes it so much easier to follow up after talking with clients and I'm less worried about taking notes during our meetings.
What do you dislike about the product?
I don't use the follow up notifications and sometimes Gong doesn't pick up on the fact that I've followed up.
What problems is the product solving and how is that benefiting you?
Less note taking! Better follow ups
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