Gong
Gong.ioExternal reviews
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I have only used a short bit which is why Im not giving it a 10 but its been helpful thus far
What do you like best about the product?
Getting to hear how tenured reps structure their calls
What do you dislike about the product?
I never received any training on how to use it, but that could be internally on our/my end. Are reps able to put their slides on calls and my team just doesnt do it?
What problems is the product solving and how is that benefiting you?
Expediting learning process to ramp faster
Gong Makes It Easy to Refine My Call Process
What do you like best about the product?
I love the call analysis and ease of use when it comes to commenting and asking for feedback. Putting calls into folders is also a favorite feature of mine.
What do you dislike about the product?
The only thing I dislike is it takes a long time to analyze calls sometimes.
What problems is the product solving and how is that benefiting you?
It's giving me an easier way to navigate and analyze mine and others' calls.
great product!
What do you like best about the product?
Gong records your meetings and provides a transcript also.
What do you dislike about the product?
Nothing that I can think of. It can be a little awkward watching a recording of yourself.
What problems is the product solving and how is that benefiting you?
It resolves the issue of forgetting what is said in a meeting. You can easily go back and review to refreshen your memory.
Brilliant Platform for Analysis
What do you like best about the product?
Use it to review calls. Like the part where it provides written speech for calls. Also like that it can divide the call into discovery, closing etc but putting labels.
What do you dislike about the product?
No strong dislikes as of now. Sometimes the speech recognition makes mistakes and the word all jumbled up if the person has non-american accent.
What problems is the product solving and how is that benefiting you?
My main goal is to use it to analyze cold calls. It helps me through my previous calls and see the call to listening ratio which is important in sales. I get to analyze my performance with other top performing reps.
A few bugs, but overall this is a fantastic product.
What do you like best about the product?
I love the ability to go back via video and transcript to look at the conversations I've had. It really helps with any action items I might have missed on the front end.
What do you dislike about the product?
I am really struggling with the call search function. It isn't as user friendly as I hoped it would be. I would like to be able to search calls by individual members of the company, but that doesn't seem like its a current function.
What problems is the product solving and how is that benefiting you?
My hands can only type so fast so with Gong I don't have to second guess what was said. I can write short hand and if needed can go back to the transcript or the video for necessary coverage. It makes for better subsequent client calls which allows for there to be more information gathered. Happy client means happy company.
Instant feedback for someone early in their career
What do you like best about the product?
Gong Engage has been a great addition to the tech stack and its workflows are constantly improving and integrating deeper with AI. Was skeptical at first but happy with the change.
What do you dislike about the product?
Continue making improvements on the engagement side of things. Sequence and prospect tagging/labeling would be a great addition
What problems is the product solving and how is that benefiting you?
With Gong I don't have to focus on notetaking during calls, which allows for more active listening.
its a good tool for coaching
What do you like best about the product?
On a day to day basis,it helps me understand more about seller calls so that i can coach them interms of quality framework that we have. Also i can also listen to best calls across our organization.This is the best Software to improve the performance one individual or also for coaching the sellers under me
What do you dislike about the product?
sometimes speech recognization is not appropriate. calls for a particular seller will not update immediately it will take 24 hours to update that.
What problems is the product solving and how is that benefiting you?
Understanding seller calls for longer duration.So that it will help us coach people on what opportunity they are missing on the calls. Which could help them for future improvement and improving the quality
Amazing tool to self-audit calls and improve prospecting and sales game.
What do you like best about the product?
Video and audio file repository. Good for sales analytics.
What do you dislike about the product?
Not too mobile friendly. Would definitely like a more robust UX.
What problems is the product solving and how is that benefiting you?
To refer audios and videos from calls and demos. Helps to easily self-audit and leverage transcripts to pace through the call/meet.
One Stop Shop for Sales Executive's Who Use Data to measure KPI's
What do you like best about the product?
I love that you can watch recorded meetings from co-workers so I'm constantly learning how to use our internal platform more efficiently. I also love that is syncs with salesforce so I get real time insights into my pipeline and each stage my clients are at.
What do you dislike about the product?
There isnt many to be honest. Sometimes the status changes made in salesforce take a while to update in gong pipeline, but for most part its instant
What problems is the product solving and how is that benefiting you?
Its a great platform and it has been helping with follow-up meeting reminders or action plans around client satisfaction
Incredibly intuitive and aware in capturing all critical details during calls!
What do you like best about the product?
Points of interest with all the trackers provides exceptional insight on what was covered.
What do you dislike about the product?
Sometimes doesn't take into account people talking at the same time being factored into stats - for the talk ratio numbers.
What problems is the product solving and how is that benefiting you?
Better understanding business outcomes that were discussed and talked about - and how to properly align responses and position follow up to optimize system usage from their end, plus use case intel on ours.
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