Gong
Gong.ioExternal reviews
6,518 reviews
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Good Tool for Coaching Sales Team
What do you like best about the product?
Gong is very Easy to Use. Transcribes the call so that you can read the transcription even if you don't have time to listen to the whole call. Shows action Items after the call
What do you dislike about the product?
You should work on your transcription; some of the words Gong identifies are wrong. The tool is expensive.
What problems is the product solving and how is that benefiting you?
Sales enablement & Coaching. Its gives better insight to a call.
Gong is a must-have tool for sales reps
What do you like best about the product?
Gong is a tool I use every single day. It gives me full visibility of the deals I am working on, the conversations I've had, and the areas of opportunity I need to focus on in my pipeline. The level of detail in information Gong provides is insane. It analyzes my calls, highlights key talking points, and allows me to have an elevated level of intelligence before, during and after a client meeting. Furthermore, I love how easy it was to implement into my sales process.
What do you dislike about the product?
My biggest setback with Gong is the time it takes to analyze a call and provide information post-call. Although 10-20 minutes doesn't seem like a lot of time on the outside, in sales, every minute wasted is money lost. Secondly, in the two years I have been using Gong, I've only ever seen one live webinar provided to my team to better understand and leverage the tool for better success. A lot of the best practices that I have learned when using Gong was either from a colleague or Gong's blog. Lastly, I am not sure how Gong translates multilingual calls because I've experienced a disconnect in the translation, especially when I am holding calls where the meeting attendees are speaking different languages.
What problems is the product solving and how is that benefiting you?
Gong analyzes my calls, highlights key talking points, and allows me to have an elevated level of intelligence before, during and after a client meeting. Furthermore, the convenience of having a call transcript logged shortly after a call is extremely valuable, so that nothing important to my clients falls through the cracks.
I know longer need to take notes on calls!
What do you like best about the product?
Being able to listen back to my calls and make notes to help with my follow-ups and updating opportunities. Also learn from top performing reps.
What do you dislike about the product?
There is quite a lot going on from a UI point of view.
What problems is the product solving and how is that benefiting you?
Helping me identify all key points during a call. I don't have to focus on writing notes. it also helps me learn from top-performing reps, to see how they chat with clients.
Excellent resource for Customer Success teams
What do you like best about the product?
The ability to go back and review calls at any time makes it easy to reference something a customer said, or follow up that I need todo, and it removes the need to take notes in real-time. Also, having call transcripts makes it so easy to go and find something specific that was discussed and use it for customer follow-up as well as for my note-taking in systems like Gainsight. I also like that you can send a snippet of a call to someone, we've used this internally to send to other CSMs, or to support when a customer explained something complex that they're trying to accomplish. This allows us to not have to try and re-explain it secondhand, we can just send a snippet of a call over to a teammate and they can watch the discussion. I also like that you can see where specific individuals spoke in the call and then click on that for a fast track to their comments in the discussion. The most valuable thing for me though is the ability to use control F in the transcript of the call and find specific things we discussed. As a CSM I also find the follow-up reminders that come from Gong to be helpful.
What do you dislike about the product?
I wish there was a way to download the transcript so I could view it easier and translate it into my notes. It's a bit clunky to skim through in the Gong format, and I end up having to put my notes into Gainsight after each call so it'd be nice to download it into something that could be edited, it would save me a step. Also, the search function for when you're searching for a call on the Gong homepage is a bit finicky. I'm used to just quickly typing in a customer name and searching but you have to choose "all call titles with X customer name in it" to get to what you're looking for, otherwise, it populates a weird mix of results.
What problems is the product solving and how is that benefiting you?
It records every call so when you're in the moment, you don't have to take notes, you can easily go back and reference a recording and/or search the transcript if there's just one piece of information you're looking for. This makes it easy as a CSM to do call follow-up with a customer as well as grab what I need to make notes into CSM programs like Gainsight. I also like it as a coaching and training tool. When I was new to my role I could go in and watch how my colleagues presented certain data to customers and I was able to form talk tracks and take verbatim out of the call transcript to make my presentation notes. I also will send my manager calls from time to time and ask for their feedback. Managers can also show you pretty cool data within Gong about how often you talk in a meeting, if you're patient and wait for the other participant to speak, etc, which I find valuable for enhancing my presentation skills.
Excellent video recording and note capture software
What do you like best about the product?
Perfect for quickly reviewing meeting notes, or for sharing entire presentations with customers and coworkers. Gong has significantly improved my day to day work life.
What do you dislike about the product?
The AI will not always capture the correct words, so sometimes it's difficult to read the transcription of the calls, but I'm sure that will continue to improve over time.
What problems is the product solving and how is that benefiting you?
As an Implementation Lead I often need to review what has happened with a customer during the sales cycle to be fully prepared once they are passed on to me for the onboarding phase - Gong lets me review all of the past conversations with a customer at double speed to ensure that I'm up to date on everything. I can also record all of my onboarding and training sessions and send them directly to the customer so that anyone who was absent for the meeting or wants to review certain elements of what we went over on their own time is able to do so.
Great Insights on Calls
What do you like best about the product?
I love the data points such as percentage of time speaking vs the prospect, also the follow up action reminders
What do you dislike about the product?
Not much to say here- its a great tool that has been helping significantly
What problems is the product solving and how is that benefiting you?
Helping to improve how I go about my product demos/client calls through real world data points
Gong
What do you like best about the product?
Just the ability to go back and listen to calls
What do you dislike about the product?
Nothing to dislike regarding this platform.
What problems is the product solving and how is that benefiting you?
Not sure what they are solving, but I like the platform as is
Gong is an excellent service for training and review
What do you like best about the product?
the ability to share relevant content
ease of use
reminders from gong that meetings are upcoming
ease of use
reminders from gong that meetings are upcoming
What do you dislike about the product?
The transcriptions aren't great
gong as a guest in the zoom window
having to invite gong
If I have a last-minute meeting sometimes gong isn't prepared to join
gong as a guest in the zoom window
having to invite gong
If I have a last-minute meeting sometimes gong isn't prepared to join
What problems is the product solving and how is that benefiting you?
I have the ability to search teammates content for training and onboarding
This helps me lean without being intrusive
Ive been more productive because I can watch in my own time
This helps me lean without being intrusive
Ive been more productive because I can watch in my own time
Great video asset
What do you like best about the product?
There are a number of advantage using Gong, I can review my calls and make the necessary improvements, and also follow up with potential clients on the important discussion topics.
What do you dislike about the product?
The videos are non-editable as some of these videos could be shared on important sections rather than the entire videos which could include many unimportant topics or points.
What problems is the product solving and how is that benefiting you?
The problem it is solving is the ability to review videos by topics and categories such as "product development", "pricing" etc. So that you do not waste time on the off-topics section.
Incredibly easy to share snippets about product feedback with my team
What do you like best about the product?
Sharing snippets with team & being able to reference the calls of myself and my teammates. Search is very helpful.
What do you dislike about the product?
I think they could make some of the snippet editing more speedy with UX improvements.
What problems is the product solving and how is that benefiting you?
I know that my calls are recorded and I don't need to spend any time worrying about those logistics. I also know their analysis layer is helping lay the ground work for deeper understanding of my calls
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