Gong
Gong.ioExternal reviews
6,572 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent
What do you like best about the product?
allows us to review our calls, Interphase is easy to use
What do you dislike about the product?
doesn't allow permission to review most of the other calls
What problems is the product solving and how is that benefiting you?
helping us to understan our performance as the call are recorded and saved
Excellent
What do you like best about the product?
Interface is easy to use. Allows us to review our calls.
What do you dislike about the product?
Doesn't allow permission to review most of the other calls.
What problems is the product solving and how is that benefiting you?
Help us recording the calls.
Gong Review
What do you like best about the product?
Ease of implementation and ease of use. There are many features and best customer service. I will surely recommend the the frequency of Use and and all the number of features.
What do you dislike about the product?
There is nothing to dislike in Gong. You will like every feature because it is user friendly
What problems is the product solving and how is that benefiting you?
Inconsistent Sales Calls. Gong addresses the issue of variability in sales call quality by providing standardized data and insights that can be used to improve consistency across all interactions.
Slow Sales Onboarding.
Low Sales Conversion.
Guesswork in Sales Calls.
Slow Sales Onboarding.
Low Sales Conversion.
Guesswork in Sales Calls.
review for GONG
What do you like best about the product?
recoridng are clear
Very easy to use.
The number of features that help me while talking the calls.
Also has great Customer support.
Very easy to use.
The number of features that help me while talking the calls.
Also has great Customer support.
What do you dislike about the product?
I really like all the features. there is nothing that i dislike.
What problems is the product solving and how is that benefiting you?
Gong helps by analyzing sales conversations to provide insights on what's working and what's not. This benefits you by improving sales strategies, enhancing team performance, and increasing revenue through data-driven decisions.
Gong experience
What do you like best about the product?
Gong is most helpful in auditing calls as per my role.
As I am the Quality Analyst in my organisation it gives me the insights so that we can look into the aspects that are causing customer dissatisfaction.
Gong is also used to pick the WOW calls.
As I am the Quality Analyst in my organisation it gives me the insights so that we can look into the aspects that are causing customer dissatisfaction.
Gong is also used to pick the WOW calls.
What do you dislike about the product?
While Gong is helpful in many ways it also have some drawbacks like :
1. Takes long time for loading
2. Little slow in terms of usage.
1. Takes long time for loading
2. Little slow in terms of usage.
What problems is the product solving and how is that benefiting you?
As per my role Gong helps me in analyzing the sellers calls on how is their talk ratio and patience.
The most useful and intuitive tool in our tech stack
What do you like best about the product?
It's an incredibly useful tool and doesn't require any training to use well. It continues to improve over time in significant ways. It is a gamechanger for managing calls and working with customers - it saves me lots of time and doesn't cause me any frustration. It just works. I continue to lean more and more on the Gong notes rather than my own manual notes. This lets me focus completely on being present with a customer rather then thinking about what notes I need to be taking to aid recall later.
What do you dislike about the product?
I can't think of anything. I like this tool.
What problems is the product solving and how is that benefiting you?
Helps me provide fanatical support to customers by aiding conversation recall with AI-generated notes and action items. Saves me lots of time in call reviews by allowing fast navigation to particular topics of discussion.
Loving the Gong notetaker!
What do you like best about the product?
I absolutly love the Gong note taker it has saved me so much time in trying to create follow ups with my clients.
What do you dislike about the product?
It can sometimes be a little off putting when the recorder joins the meeting, some clients dont seem to like the idea of being recorded
What problems is the product solving and how is that benefiting you?
saving time
Great Product!
What do you like best about the product?
Being able to share snippets of a recording and the summary of the conversation are crucial in helping me save time and share the important parts of a conversation with a customer,
What do you dislike about the product?
Wish there was a better integration with SalesForce, specifically logging meetings as Activities rather than Tasks.
What problems is the product solving and how is that benefiting you?
Helps me save time in my workflow, and helps provide insight on how to better communicate with customers.
I really appreciate how Gong makes my job easier and more effective
What do you like best about the product?
As a Customer Success Manager, I really appreciate how Gong makes my job easier and more effective. It provides deep insights into my meetings.
The actionable tips based on customer interactions are incredibly useful for addressing issues head-on. I love the visibility it gives me into customer sentiment without relying on second-hand reports...
The platform's analysis is great for continuous skill improvement, and its scalability allows me to manage more accounts efficiently.
Overall, thanks to Gong I can = anticipate customer needs + proactively address concerns + ultimately improve customer retention.
The actionable tips based on customer interactions are incredibly useful for addressing issues head-on. I love the visibility it gives me into customer sentiment without relying on second-hand reports...
The platform's analysis is great for continuous skill improvement, and its scalability allows me to manage more accounts efficiently.
Overall, thanks to Gong I can = anticipate customer needs + proactively address concerns + ultimately improve customer retention.
What do you dislike about the product?
While Gong offers many valuable features, there are a few downsides as a Customer Success Manager. The platform can sometimes be overwhelming with the sheer amount of data and insights it provides, making it challenging to prioritize actionable items...(it's a good problem to have I guess...)
There may also be occasional issues with call transcription accuracy, which can lead to misunderstandings or missed details.
I gave a 10 because despite these small challenges, Gong's overall benefits often outweigh the downsides.
There may also be occasional issues with call transcription accuracy, which can lead to misunderstandings or missed details.
I gave a 10 because despite these small challenges, Gong's overall benefits often outweigh the downsides.
What problems is the product solving and how is that benefiting you?
As stated previously, it provides indepth insights into customer interactions, eliminating the "guesswork" from understanding customer sentiment and needs.
It helps me address issues proactively and effectively.
Overall, Gong makes my job much more manageable and effective.
It helps me address issues proactively and effectively.
Overall, Gong makes my job much more manageable and effective.
Great program to review your own calls and read transcripts
What do you like best about the product?
I love everything about Gong but the transcripts are especially great. Easy to use and I use it every single work day.
What do you dislike about the product?
No downsides that I've seen. I can't think of anything to make it better.
What problems is the product solving and how is that benefiting you?
I can see how converstaions went without going back and listening to the entire call - the overview it sends via email is amazing and the "next steps" portion makes it very easy to understand what to expect for the future of whatever opportunity is being worked. Using the call transcript for note purposes is amazing as well.
showing 571 - 580