Gong
Gong.ioExternal reviews
6,518 reviews
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Easy to review important calls
What do you like best about the product?
Jump to most important parts of a call; the transcript is extremely useful to glance through.
What do you dislike about the product?
Still learning more about the features. N/A
What problems is the product solving and how is that benefiting you?
Watching demos; it's easy to jump to the content I need and saves me time.
Great recording tech and transcripts are on point!
What do you like best about the product?
HIghlighting when someone is talking and % for each speaker
What do you dislike about the product?
Search capability is a little clunky and difficult to find a particular discovery call without knowing the Account name for example
What problems is the product solving and how is that benefiting you?
ENgaging with customers with more attention because I know I can come back to the recording to take notes and debrief
Gong Makes Life Easier
What do you like best about the product?
At first I thought of Gong as a "Big Brother" APP but it has dramatically streamlined my sales activity.
What do you dislike about the product?
I want to more easily be able to tag phone calls to clients.
What problems is the product solving and how is that benefiting you?
Gong is streamlining Sales Activity and is making my day easier.
Great for training
What do you like best about the product?
Being able to listen to my team's calls.
What do you dislike about the product?
The way things are organized is a little confusing
What problems is the product solving and how is that benefiting you?
I can spend my time doing other things and listen to calls when it works for me
Success Manager
What do you like best about the product?
Gong is easy to use and allows great collaboration across geo's and departments. It is extremely helpful when onboarding or when highlighting best practices.
What do you dislike about the product?
I truly haven't found anything not to like while using Gong. It is simple, effective and makes me more efficient.
What problems is the product solving and how is that benefiting you?
Gong helps us share knowledge across the organization and shortens onboarding time. I love that you can search for keywords instead of having to watch an entire video, saving time and allowing us to share that specific snippet with a customer.
Gong is much more than just a recording!
What do you like best about the product?
The analysis, and taking you to the most relevant parts of the conversation
What do you dislike about the product?
Not a big deal, but would be great if the analysis can be available immediately after the call
What problems is the product solving and how is that benefiting you?
Saves time
Perfect for Reviewing Calls
What do you like best about the product?
It is great to have the transcript attached to the video so you can search key words!
What do you dislike about the product?
Searching for a specific call is sometimes tricky because you have to have exact wording
What problems is the product solving and how is that benefiting you?
There is siginifcant time between Sales speaking with the customer and then closing the deal, so it is perfect for reviewing the initial conversations.
Great for Learning
What do you like best about the product?
Gong is super helpful for a few reasons --
1) Listening back on sales calls to hear how you sounded and/or your peers sound (what questions were asked, how did the client react, etc) and then you can learn what works and what doesn't in calls to bring up your success rate
2) If you take a lot of calls every week, it's a lot of info to remember and it's nice to be able to refer back to a video meeting and know what exactly was said so you can use that to your advantage
3) If a team member is unable to join a call, they can easily listen afterward and get up to speed
4) They not only let you re-listen and watch, but also have transcription notes if it's hard to follow along
1) Listening back on sales calls to hear how you sounded and/or your peers sound (what questions were asked, how did the client react, etc) and then you can learn what works and what doesn't in calls to bring up your success rate
2) If you take a lot of calls every week, it's a lot of info to remember and it's nice to be able to refer back to a video meeting and know what exactly was said so you can use that to your advantage
3) If a team member is unable to join a call, they can easily listen afterward and get up to speed
4) They not only let you re-listen and watch, but also have transcription notes if it's hard to follow along
What do you dislike about the product?
The only complaint I have is that when you go back and watch the video, you can only see the speaker/presentation. It would be helpful to see the other participants so you can gauge reactions and body language in general.
What problems is the product solving and how is that benefiting you?
It is solving the fact that not everyone can always join a meeting (and this way can get caught up on their own time), and also solves when you forget what happens in a meeting.
Gong makes coaching and feedback seamless for sales teams.
What do you like best about the product?
Gong is a quick and easy way to make sure every call is a coaching call. I love that I can hear what my coworkers are doing, and learn from them.
What do you dislike about the product?
So far I haven't really come across anything I don't like. The tool does what it says it will, and it's become a must-have for sales teams.
What problems is the product solving and how is that benefiting you?
Gong makes coaching with your manager and team very easy. Rather than listening to call in real time together, we're able to do it async and leave feedback through the Gong platform. It really makes everything easier for everyone.
Really Nice tool, even in Europe - great CRM integration and capabilities to work with Zoom
What do you like best about the product?
Really enjoying Gong in Europe, much lik
What do you dislike about the product?
e the annotation, in particular during Legal Framework and Closing Deal calls to capture what the intent is, CRM integration and Zoom are a huge plus. We would like to see multi-org support and also additional languages, so one point less for this. Otherwise quite cool for Engagement in Sales workflows
What problems is the product solving and how is that benefiting you?
Closing Deals, Evidence and Annotation on fast-moving Deals and Opportunities in b2b saas - so recommend this for people capturing MEDDICC scoring as well , with many small deals in velocity
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