Gong
Gong.ioExternal reviews
6,579 reviews
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Tremendous Boost to Our Sales Forecasting
What do you like best about the product?
Has helped tremendously with sales forecasting
What do you dislike about the product?
Honestly, I can’t say there’s anything I dislike, especially since it’s been working so well for me.
What problems is the product solving and how is that benefiting you?
It’s really helped with our lead buying and budgeting based on sales forecasts, so we’re not overspending.
Excellent voice-to-text and efficient conversation summaries
What do you like best about the product?
The voice to text is very good. the ability to summarize conversation or to guide you in the relevant sections of the recording is also very efficient
What do you dislike about the product?
The product is good but I would say that new features such as forecasting lack of accuracy
What problems is the product solving and how is that benefiting you?
With Gong, you can understand in a glance what is said between your team and customers or prospects
Excellent Speaker Visualization for Coaching Conversations
What do you like best about the product?
My favorite feature is the visualization that shows colored "bar chart" representations of whom is speaking, when, and for how long. I use this to identify conversation dominators and ramblers, and coach accordingly
What do you dislike about the product?
The AI insights and advice feel arbitrary. I will get advice on things things that I do not understand, like "wait more than 1.5 seconds before responding" ... but why? who says that is important?
What problems is the product solving and how is that benefiting you?
Recording calls is immensely helpful as it is difficult to track all queues and information real-time. Sales efficiency certainoy goes up using this tool.
Great Call Recording and Transcription with Clear Summaries and Action Items
What do you like best about the product?
It does a great job not just recording the call but also transcribing, documenting who attended the call, and the summary of the call including next step action items.
What do you dislike about the product?
there is some times difficulty connecting it with your calendar or your video call method based on what apps you use
What problems is the product solving and how is that benefiting you?
I am able to focus on my meetings and conversations knowing that the Gong is recording the call automatically on the backend. It also sends me a notification email when it's done processing it so I don't have to go and check on the platform whether the recording is ready for me to review or not. It's also very easy to share information from the call via Gong platform directly.
Amazing AI Features That Coach Our Sales Reps
What do you like best about the product?
It has amazing AI features that helps coach our sales reps
What do you dislike about the product?
I havent found anything yet but will keep looking
What problems is the product solving and how is that benefiting you?
Coaching new reps super easily
Customizable Call Briefs and Meeting Analytics That Save Time
What do you like best about the product?
What I find most helpful are the call briefs that I can extract from recorded meetings. I can customize the type of brief to extract only the information I need to curate my outreach for each client. This saves me a significant amount of time. Additionally, I appreciate the analytics for my meetings, which provide insights into when I talk excessively and suggest appropriate pause times to allow the client to speak. This has greatly improved my meeting communication skills.
What do you dislike about the product?
Sometimes, it takes a bit longer than anticipated to analyze my calls and provide me with a concise summary so that I can draft my follow-up emails.
What problems is the product solving and how is that benefiting you?
Transcribing my calls and providing me with curated data that I need to do my work.
Essential Tool for Streamlining Sales Calls
What do you like best about the product?
Gong is super crucial for me because it helps me remember all of the things I discussed with a prospect on a call. I don't have the best memory, but Gong allows me to remember the things I talked about and relay those back to the prospect. I also really like that it allows me to listen to others' calls for coaching and improvement on my own job.
What do you dislike about the product?
I would love it if Gong had a more generative AI capability, where it actually helped me to write business cases rather than just giving me notes from a call.
What problems is the product solving and how is that benefiting you?
I use Gong to review calls with prospects, which helps in writing business cases and focusing during calls without distraction from taking notes. It allows for comprehensive reviews and helps with coaching by listening to team calls.
Efficient Meetings, Streamlined Follow-Ups
What do you like best about the product?
I use Gong for all meetings, including with external and internal stakeholders. Gong captures the important parts of the meeting rather than recording the entire session, which really helps me. I am able to quickly write a round-up email instead of spending time taking notes and creating an email later. The initial setup of Gong was very easy.
What do you dislike about the product?
Gong's integration with Salesforce isn't seamless. When a person added to the meeting is tagged to two accounts in Salesforce, the opportunity isn't getting captured in the right account.
What problems is the product solving and how is that benefiting you?
I use Gong for meeting summaries, capturing important parts rather than entire recordings, and it helps me quickly write follow-up emails without taking manual notes.
Efficient Meeting Recap and Task Assignment
What do you like best about the product?
I use Gong for work to recap meetings and for notetaking. I like that it assigns tasks for each person that's in the meeting and a little bit of assigns task based on the conversation.
What do you dislike about the product?
Some of the addresses that were notated or wrong.
What problems is the product solving and how is that benefiting you?
Gong helps with notetaking and recapping meetings. I like that it assigns tasks based on conversation. Spelling ensures accuracy, though some addresses were incorrectly notated.
The Perfect Tool for Easy Sales Calls
What do you like best about the product?
I find Gong comprehensive and easy to navigate. It's the perfect tool for reviewing calls, as it's very easy to go back and look at any notes and information from calls. This helps me work on next steps and keep the opportunities moving forward. The initial setup was very easy.
What do you dislike about the product?
The overall feedback on calls can sometimes be inaccurate. When we're on calls trying to explain our products and services, we're gonna obviously talk more than the client.
What problems is the product solving and how is that benefiting you?
Gong makes reviewing calls so much easier, allowing me to go back and look at notes and information from calls, helping with next steps and keeping opportunities moving forward.
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