Gong
Gong.ioExternal reviews
6,454 reviews
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Effortless Call Insights and Quick Answers with Gong
What do you like best about the product?
What I appreciate most about Gong is the ability to ask any question about a call and receive a quick answer, instead of having to sift through the entire transcript. This feature has been incredibly helpful for me, especially when reconnecting with contacts I haven't spoken to in a while, as it allows me to easily review important details from previous conversations, such as pricing discussions.
Gong is a game changer when it comes to continuous learning and it's something that I use everyday.
Gong is a game changer when it comes to continuous learning and it's something that I use everyday.
What do you dislike about the product?
I honestly can't think of anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
Gong has addressed some of the major challenges I’ve encountered in sales. Before I started using it, I often struggled to recall every detail from customer conversations, and the notes I kept in the CRM were far from organized.
The platform has made it much easier for me to pinpoint specific aspects of my pitch that need improvement. I also appreciate being able to clip sections of calls and share them with my manager for feedback, which has been extremely helpful.
The platform has made it much easier for me to pinpoint specific aspects of my pitch that need improvement. I also appreciate being able to clip sections of calls and share them with my manager for feedback, which has been extremely helpful.
Seamless Integration Makes All the Difference
What do you like best about the product?
Integration, Ease of Implementation, Customer Support
What do you dislike about the product?
Transcript is not clear, sometimes it doesn't understand the requirement
What problems is the product solving and how is that benefiting you?
To improve my work life
Accurate Meeting Transcripts That Boost Sales and Engagement
What do you like best about the product?
How accurately it records, transcribes, and summarizes meetings to help with sales cycles, customer engagement, and forecasting.
What do you dislike about the product?
The platform falls short in terms of feature and function parity compared to Outreach, and its user experience is not as seamless. Additionally, the absence of a Dark Mode is disappointing.
What problems is the product solving and how is that benefiting you?
Pipeline building, maintaining Salesforce hygiene, and prioritizing opportunities based on their likelihood to close are all important aspects of my workflow. Gong provides comprehensive data and analysis that help me address each of these areas effectively.
Saves Time with Smart Call Analysis
What do you like best about the product?
I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.
What do you dislike about the product?
I think it's a missed opportunity that Gong doesn't automatically use AI to draft a follow-up email by the time I finish my call.
What problems is the product solving and how is that benefiting you?
I use Gong to record sales calls, improving referencing and training. It saves time on note-taking, enhances focus on listening, and helps me quickly access conversation moments, reducing time to action items.
Gong - a game changer for complete Revenue Intelligence
What do you like best about the product?
Gong provides comprehensive visibility into my team's revenue, forecasting, and activity, while also capturing key business insights from every customer engagement. I could not imagine running a Sales function without a tool like Gong to support strategic and tactical sales decisions.
What do you dislike about the product?
The fact that you need to upload an Excel sheet to set sales targets within the Forecasting module is quite archaic when the rest of the platform performs brilliantly
What problems is the product solving and how is that benefiting you?
Gong solves the problem of having a limited understanding and visibility across the sales pipeline and eliminates the human, emotive elements to sales, which often cloud the real position of sales opportunities. The platform eliminates 'happy ears' and provides objective insight and data you can rely on as a Sales Leader, rather than just 'gut feel', instinct and sales team feedback
Seamless Integration and Outstanding Support Elevate Team Performance
What do you like best about the product?
Gong has played a key role in enhancing the performance of our commercial team. The implementation process was straightforward and uncomplicated, and the support provided by the Gong team whenever needed has been excellent. Our commercial team uses the tool daily, sharing call summaries via Slack across various teams, which enables more informed decision-making. Additionally, the wide range of integrations has allowed us to efficiently and effectively connect our Salesforce, Slack, and Gong environments.
What do you dislike about the product?
Previously, we were unable to ask questions at the Company level, but with the latest releases, this limitation has been addressed!
What problems is the product solving and how is that benefiting you?
Visibility has greatly improved for us. Now, we can monitor the number of calls made, track their duration, and ensure that the correct discovery process, such as MEDDIC, is being followed. What stands out most is our ability to share call summaries and outline next steps across the business using Gong. Previously, none of these capabilities were available to us.
Outstanding AI Transcription, Perfect for MEDDICC
What do you like best about the product?
The AI transcription is really good, esp when measured against MEDDICC
What do you dislike about the product?
The one thing that I would change is making it easier to search for users in calls, I always look people up post call and they might not be very easy to find
What problems is the product solving and how is that benefiting you?
Next steps, sharing calls easily with customers. Call listening from other reps, training
Great solution for reflection and personal growth
What do you like best about the product?
Gong integrates with Salesforce which is important for seamless tracking for myself and my team. I also like the coaching tips it provides in regards to patience, ratio of speaking per person, talking speed, and more. It allows you to reflect on your calls and do better the next time.
What do you dislike about the product?
Sometimes the AI summary emails miss the most important parts of the convo so I feel like I'm always having to revamp those.
What problems is the product solving and how is that benefiting you?
Gong allows us to reflect on our conversations and be more mindful in future conversations. It's also a great place to pair share with colleagues and provide feedback to one another. This tool also gives us a chance to ensure we're really solution selling and driving value as opposed to 'feature selling.' I always scan my transcripts for certain words that prompt value selling. And, last, I appreciate the AI summary. While it's not perfect, it gives my email some structure to build off of.
Revolutionized My Customer Interactions—No More Note-Taking!
What do you like best about the product?
How I no longer have to take notes! I can be present with the customer, truly listen, then go back and get exact quotes on what they said their priorities are.
What do you dislike about the product?
It's difficult to say that I dislike anything, but I do wish the app offered more proactive coaching. For example, it would be helpful if the app could say something like, "Our research shows the ideal number of questions to ask on a first call is x, but you asked y. Try using these more impactful questions so you can ask fewer overall." Maybe this feature already exists, but if not, it would make the experience even better.
What problems is the product solving and how is that benefiting you?
I find it much easier to prepare for calls later in the sales cycle, and I really appreciate being able to share those calls with key team members, such as SEs and leadership. This helps us work together more effectively to move the deal forward.
Enhances Call Review and Collaboration Effortlessly
What do you like best about the product?
I enjoy using Gong for its call briefs that provide a comprehensive recap, highlighting key points and delineating next steps clearly. This feature is immensely helpful in allowing me to quickly scroll through large amounts of call data to find relevant sections without missing critical information. I love how Gong enables me to look back at call participants and share recordings with customers effortlessly. The ability to send call snippets to ProductBoard is another feature I greatly appreciate, which facilitates smooth collaboration with the Product team. The AI-powered highlights are a time-saver, accurately identifying and extracting necessary information, which means I don't need to manually sift through extensive call details. Gong integrates seamlessly with Teams and Zoom, providing auto-recording capabilities that enhance my workflow. Its integration with ProductBoard is invaluable for including customer calls in feature suggestions. Overall, the software speeds up the collection and sharing of information, making it a fantastic tool in my daily operations.
What do you dislike about the product?
Sometimes it doesn't track all the participants on a call. It would be helpful if that data could be cleaner and easy to access. Just make sure each person that joins is tracked and their name and email are logged and can be later accessed.
What problems is the product solving and how is that benefiting you?
I use Gong to track customer information, brief on customer history, and share call recordings. AI-generated call highlights save me time by outlining key points and next steps. The integrations with Teams, Zoom, and ProductBoard enhance my workflow and collaboration.
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