Gong
Gong.ioExternal reviews
6,454 reviews
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Gong Overview
What do you like best about the product?
I love utilizing Gong in order to be able to really be able to focus on my call itself and not having to worry about taking notes during the call. It allows me to be more engaged because I know that I would be able to utilize the transcript or overview after the call.
What do you dislike about the product?
I wish the AI Search functionality was more accurate. I often find myself looking through the transcript to find key information because the search functionality didn't find the information I need.
What problems is the product solving and how is that benefiting you?
It is solving the need for me to have to slow down the call just to take notes. I am now able to focus entirely on the customer
A powerful AI-driven tool to boost productivity and client management
What do you like best about the product?
Gong has been a great productivity booster in my role as a Customer Success Manager at Privy. It allows me to efficiently follow up and manage my book of business with clear visibility into client interactions. The AI-powered insights are extremely valuable for identifying opportunities, improving communication, and ensuring I never miss key action items. I also appreciate how intuitive and well-integrated the platform is with my daily workflow.
What do you dislike about the product?
While Gong is an excellent platform, the depth of data can sometimes feel overwhelming for new users, and it takes some time to fully leverage all of its AI capabilities. A more streamlined onboarding experience could help accelerate adoption.
What problems is the product solving and how is that benefiting you?
Gong helps me capture, organize, and analyze all my client conversations in one place, making it much easier to stay on top of my book of business as a CSM at Privy. The conversation intelligence capabilities give me actionable insights into client needs, engagement trends, and follow-up opportunities. This allows me to prioritize my outreach, personalize communication, and ultimately improve client retention and satisfaction. The AI integration also saves me time on manual note-taking and ensures no critical information gets lost.
Good Analytics and Recording but Costly
What do you like best about the product?
1. Gong captures and analyzes all customer interactions - calls, emails, meetings. Hence there is no more lack of sales conversation visibility
2. Instead of sales managers having to losten to every call. gong automates analysis using AI/NLP, risks and legal signals making it easy to use multiple times
3. Also it's very easy to integrate with Teams using it's varied channels of integration
2. Instead of sales managers having to losten to every call. gong automates analysis using AI/NLP, risks and legal signals making it easy to use multiple times
3. Also it's very easy to integrate with Teams using it's varied channels of integration
What do you dislike about the product?
1. there is delay in AI generated summaries and notable inaccuracies with accent
2. some advanced features like custom workflows and permissions require time to learn and setup properly
3. it's very expensive with key capabilities locked behind additional seats or tiers
4. Search is not intuitive especially when looking up calls without precise names
2. some advanced features like custom workflows and permissions require time to learn and setup properly
3. it's very expensive with key capabilities locked behind additional seats or tiers
4. Search is not intuitive especially when looking up calls without precise names
What problems is the product solving and how is that benefiting you?
1. solves the problem of incomplete CRM Inputs. Gong enhance by mining patterns and signals directly from customer conversations
2. not only sales and marketing folks, but various levels like product, engineering and program leaders also can access the various recordings to any customers and provide actionable insights
3. it unites data capture, ai insights, forecasting, engagement, coaching within a single environment - minimising context switching and siloed tools
2. not only sales and marketing folks, but various levels like product, engineering and program leaders also can access the various recordings to any customers and provide actionable insights
3. it unites data capture, ai insights, forecasting, engagement, coaching within a single environment - minimising context switching and siloed tools
Gong is a verb
What do you like best about the product?
Meeting capture, follow up, deal insights, customisation
What do you dislike about the product?
Wish the integration of the recorder was native like Zoom for all websites
What problems is the product solving and how is that benefiting you?
Lots of time saved and meetings analysed without worrying about note taking. Also allows to see other recordings to improve
Great way to get quick insights and recap. Track all the pre-sales activity from Post sales team.
What do you like best about the product?
Easy to search and navigate to specific customer and see the activities.
What do you dislike about the product?
On really rare occasions, the transcriptions is off due to noise or non native speakers.
What problems is the product solving and how is that benefiting you?
Knowledge reservoir from sales process for post sales team.
Maximizing Team Performance with Gong
What do you like best about the product?
What I like best about Gong is how it transforms raw conversations into clear, actionable insights. The transcription accuracy, combined with keyword tracking and deal intelligence, makes it easy to identify trends, coach team members, and prioritize actions. The search functionality is excellent for quickly finding specific customer discussions, and the ability to create call libraries helps with onboarding and best-practice sharing. Gong’s analytics also make it easier to spot risks and opportunities early—helping both Sales and Customer Success teams work more proactively.
What do you dislike about the product?
While Gong is a powerful tool, there are a few areas that could be improved. The search filters could be more granular to make it easier to locate very specific types of calls or interactions. Some of the analytics and reporting are better suited for sales use cases, so expanding deeper functionality for Customer Success teams—such as renewal risk tracking or customer sentiment analysis—would increase its value across departments. Additionally, integration setup and customization can sometimes require extra admin effort to align perfectly with our workflows.
What problems is the product solving and how is that benefiting you?
Gong helps bridge the gap between conversations and actionable business outcomes. It captures every customer interaction, ensuring nothing gets lost in note-taking, and provides full visibility for both Sales and Customer Success teams. This has been especially beneficial for tracking at-risk accounts, as we can quickly review past conversations, understand customer concerns, and align internal teams on next steps.
Great for Customer Success Manager time saving and sharing
What do you like best about the product?
Love the transcripts and AI generated notes and follow ups. It gives me the ability to focus on the customer and know that my notes are taken care of by Gong.
What do you dislike about the product?
Some of the AI follow ups and summaries are a bit boilerplate. Often need to upload the transcript into another LLM to get the responses I need.
What problems is the product solving and how is that benefiting you?
Making my time more efficient by quickly generating notes and follow ups from calls without user input. Allows for quick reference to past conversations without user error or forgetfulness.
First impression with Gong – negotiations and implementation
What do you like best about the product?
Gong has been a game-changer in giving us actionable insights from our calls. The AI capabilities, like Ask Anything and call summaries, really stand out. It's been incredibly helpful for quickly finding key information, whether it's confirming if certain messaging was used or identifying trends across teams. I also love how Gong gives us visibility into what’s happening on calls, making it easier for managers and teams to collaborate and improve their approach. It’s not just for sales; our CSMs and product teams also see real value in the analytics.
The ease of integration with our current systems and the support from the Gong team have been excellent. Their help in implementing features like smart trackers and scorecards has been vital. We’re still in the "crawl" phase but already seeing success stories like reducing onboarding time and enhancing cross-functional communication. It’s an intuitive platform to use, and the feedback we’ve gotten from the teams who are engaging with it has been overwhelmingly positive so far.
The ease of integration with our current systems and the support from the Gong team have been excellent. Their help in implementing features like smart trackers and scorecards has been vital. We’re still in the "crawl" phase but already seeing success stories like reducing onboarding time and enhancing cross-functional communication. It’s an intuitive platform to use, and the feedback we’ve gotten from the teams who are engaging with it has been overwhelmingly positive so far.
What do you dislike about the product?
One challenge has been the license structure, especially for roles like product marketing and solutions teams who don't need to record calls but still want access to analytics. It feels like there’s a gap between the collaborator and full user roles that sometimes creates frustration. A mid-tier option would be helpful for these use cases.
It's also been a bit of a process to encourage universal adoption among the teams. Some users are hesitant to record calls or aren't fully engaging with the platform yet. That said, we’re actively working on driving adoption through training and showcasing how Gong delivers value.
It's also been a bit of a process to encourage universal adoption among the teams. Some users are hesitant to record calls or aren't fully engaging with the platform yet. That said, we’re actively working on driving adoption through training and showcasing how Gong delivers value.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve call visibility, accelerate onboarding, and identify actionable insights across teams. It’s been invaluable for tracking key metrics like cross-sell opportunities and ensuring consistent messaging during calls. The AI-powered summaries and search features save hours of manual effort, enabling teams to focus on higher-value activities. It’s also driving alignment between sales, CSMs, and product teams by highlighting trends and areas for improvement, ultimately helping us boost productivity and collaboration across the company.
Effortless Note-Taking and Call Management with Gong
What do you like best about the product?
I absolutely love Gong's ability to effortlessly create notes and high-level talking points from calls. Its searchable transcript feature is a massive time-saver, enabling me to swiftly find specific parts of a discussion without guesswork. The platform's ease of use, from setup to daily operations, makes it incredibly accessible, even for new hires. Sharing call snippets externally with customers is a valuable feature, empowering them to reference discussions independently, again saving me so much time. Additionally, the insights into conversation dynamics, such as talk time and response rates, keep me accountable and enhance customer interactions.
What do you dislike about the product?
I find the transcript feature sometimes lacks the full context needed for a thorough understanding. When asking questions of the transcript, it often returns a direct answer without the surrounding conversational nuances. This limitation means I might miss out on understanding the complete sentiment or detailed feedback from customers, requiring me to review the entire conversation manually, which is time-consuming.
What problems is the product solving and how is that benefiting you?
I use Gong to automatically generate call notes and highlights, saving me significant time on call reviews. The searchable transcripts allow me to quickly access specific parts of calls, streamlining my workflow from hours to minutes.
Gong provides insight and functionality to help improve customer calls and keep deals on track
What do you like best about the product?
The AI to summarise a call within seconds
What do you dislike about the product?
Need to add the assistant for calls created by customers.
What problems is the product solving and how is that benefiting you?
Automatically summarises the call and gives coaching and insights to me to improve the teams capabilities. We use it to help understand our pipeline and the likelihood of deals closing with its AI functionality.
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