Gong
Gong.ioExternal reviews
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Experience the Best : Gong
What do you like best about the product?
It Helps us Listen to our Own Calls & Getter Better over Feedbacks.
What do you dislike about the product?
Sometimes, Gong Is Pretty Slow at Times.
What problems is the product solving and how is that benefiting you?
To Help us Educate the Customers in a Better Way.
Gong is really life changing!
What do you like best about the product?
appart from having a detailed transcription of your calls, their AI feature is amazing! You can as everything .. to give you and specific detail about the call or to make a resume of it and within a couple of seconds you will have it.
What do you dislike about the product?
So far for me is perfect, does everything that I need.
What problems is the product solving and how is that benefiting you?
It saves a lot of time, when having to write playbooks and for the tasks and follow up I can always refer to my Gong calls.
Customer Success Manager
What do you like best about the product?
Gong has been instrumental in recapping meeting notes saving me hours of time and making my processes as a CSM seamless.
What do you dislike about the product?
I'd love if Gong's AI feature could sweep all calls from an account not just the most recent ones.
What problems is the product solving and how is that benefiting you?
Gong has allowed me to focus on truly listenting to my customers rather than taking notes and listening. It also allows me to work more efficiently and strategically since I don't need to spend so much time on writing meeting recap notes.
Must have for every part of the business
What do you like best about the product?
Gong is an essential tool for all aspects of your business, including business development, sales, customer success, and retention. Its versatility makes it valuable for everyone.Got it! I've noted the text you provided.
What do you dislike about the product?
It's instrumental. There is no downside to Gong
What problems is the product solving and how is that benefiting you?
Note-taking. Follow-Ups. Call Coaching
Great Product, So helpful when joining a new org to learn products and sales cycle
What do you like best about the product?
the AI generated follow ups are really helpful when busy and dealing with a lot of deal cycles
What do you dislike about the product?
I wish the there was a more clear ability to search all types of calls and the engage platform was a bit more built out
What problems is the product solving and how is that benefiting you?
Helping train other reps
I only use a small % of functionality but it's a game changer for sales reps
What do you like best about the product?
I use gong several times a day - it saves me hours.
Call recording and insights: I'm neurodiverse, so being able to watch back calls, read transcripts and have a call summary is game-changing for me; it makes me incredibly efficient at my job - rather than spending time making handwritten notes, I can be fully attentive on calls and have a summary at the end.
Gong's spotlight feature and AI questing tool is amazing, I can ask what the client's sentiment is, and why they will or won't renew or my most used function ask it to write a follow-up email based on the key points discussed on the call.
Call recording and insights: I'm neurodiverse, so being able to watch back calls, read transcripts and have a call summary is game-changing for me; it makes me incredibly efficient at my job - rather than spending time making handwritten notes, I can be fully attentive on calls and have a summary at the end.
Gong's spotlight feature and AI questing tool is amazing, I can ask what the client's sentiment is, and why they will or won't renew or my most used function ask it to write a follow-up email based on the key points discussed on the call.
What do you dislike about the product?
There are so many features I/we do not know how to use and missed out on a huge amount of value due to our utilisation
What problems is the product solving and how is that benefiting you?
Gong allows me to give my full time and attention to being on and present within calls, I have a recording that I can then have a summary of, watch back and create a automated follow up from - t this reduced the amount of admin and notaking I need to make and makes me incredibly efficant at my role.
Great platform
What do you like best about the product?
The analytics of call reviews
The ease of using the platform
The interface
Very fast implementation
Use it daily as a Sales Engagement and Enablement platform
The ease of using the platform
The interface
Very fast implementation
Use it daily as a Sales Engagement and Enablement platform
What do you dislike about the product?
Gong Engage can be quite puzzling to use for the first time - but their academy shows you everything you need.
What problems is the product solving and how is that benefiting you?
Ease of flows & cadences streamlining process
Business Development Representative
What do you like best about the product?
User interface is great and easy to use. I love being able to not have to take notes and just listen to the client.
What do you dislike about the product?
Some issues with integrations within other platforms.
What problems is the product solving and how is that benefiting you?
It allows my coach to listen to my calls and give me feedback.
Great time saver!
What do you like best about the product?
I love that I'm able to share calls with team members who need the info but just weren't able to make the call or who I didn't know would need the info going in to the call. Makes my life so much easier! Same with the AI summary tools and email templates.
What do you dislike about the product?
It can sometimes be hard to find the right call that I am looking for from my partners if they don't share the link with me.
What problems is the product solving and how is that benefiting you?
Able to share info straight from my customers mouth instead fof playing the telephone game over and over again.
Gong
What do you like best about the product?
Gong is a great tool for not only personal growth, but a way to help your team out as well. The AI features are super helpful on the sales development side when pairing with AE's.
What do you dislike about the product?
It takes a while to analyze sometimes but it may be the length of the videos.
What problems is the product solving and how is that benefiting you?
Any customer problems
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