Gong
Gong.ioExternal reviews
6,526 reviews
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Great business tool
What do you like best about the product?
I love that I can utilize Gong to review my calls with both a dictation as well as a video/audio recording. During my meetings, I take simple notes and then write down times during the call that I want to review. This gives you the ability to gain a greater understanding of the context that was discussed during the meeting.
What do you dislike about the product?
At this point, the only downside of Gong would be not using it for all of its features and capabilities. There have been a few times where I have found it a little difficult to track down the call that I am looking for but that has been rare.
What problems is the product solving and how is that benefiting you?
Gong is a quick way to review and ensure that you aren't missing the specifics that were covered during each business meeting. You have the complete written and audio file which you can listen to as well as read, allowing you to understand the context and intent of the call by playing back or reviewing the transcript multiple times. This has made it possible to provide a more in-depth follow-up with clients and not miss items that were discussed.
Recommendations to others considering the product:
Think outside the box of the many uses and the improved communications that can come from having every call/conversation at your fingertips.
Easy to review and share calls, both internally and externally
What do you like best about the product?
Gong makes it incredibly easy to go back and review my calls with customers. I can easily find places in the call that I want to look back over. As someone who is doing a lot of training with customers, it's also really simple to share all or parts of calls back with my customers so they can review what we've covered in our meetings. I also really like the follow-up emails I receive from Gong that show me all of the places in the call where I said I would do something, so I can make sure I haven't missed any of my action items.
What do you dislike about the product?
I haven't found anything in the product yet that I dislike. I only gave it a 9/10 because I don't consider myself a power user who knows about all the features available and who can definitively say I love everything about the product.
What problems is the product solving and how is that benefiting you?
Keeps track of all of my calls. Makes it easy to find them, review them, and even find the particular spots in the call that I'm wanting to review. Also makes it easy to share them back with customers, especially those calls where we were performing some kind of training. I would say I am definitely more productive with this product because I don't have to spend a lot of time searching for my calls and then watching back the entire call to find the particular spot I was looking for.
Recommendations to others considering the product:
When sharing a call with external people I make sure to extend the number of days it is available.
Great coaching tool for a high volume environment
What do you like best about the product?
The ability to coach in the moment, while also using this to onboard and demonstrate best practises for new associates.
What do you dislike about the product?
Integration with other systems and update with AI note tools
What problems is the product solving and how is that benefiting you?
Managing a remote team. Mentoring and coaching in the moment in a virtual sales environment.
Recommendations to others considering the product:
Great investment
Wonderful way to analyze your conversation
What do you like best about the product?
Gong builds stronger conversations daily
What do you dislike about the product?
I May end up over-analyzing performance!
What problems is the product solving and how is that benefiting you?
Gong solves the pain of deal recording, analyzing conversations, tracking points said by both parties, and has a strong deal analysis enabling those like myself in sales to navigate the next steps.
Creates the opportunity to listen to old calls to learn from mistakes
What do you like best about the product?
Creates the opportunity to listen to old calls to learn from mistakes. Along with that, because of it recording the conversation I can go back and take notes afterward instead of during the conversation.
What do you dislike about the product?
The only thing I dislike is it takes 15+ minutes for the call to be logged in gong so if I am in a rush to listen right after the call it can put me in a kind of bind.
What problems is the product solving and how is that benefiting you?
Gong is solving the problem of forgetting to take notes or forgetting what the person on the other end of the phone said after you've hung up. I do that quite a bit.
Recommendations to others considering the product:
Learn the ins and outs of it to help you succeed
Great for training and client follow up
What do you like best about the product?
I like being able to come back into the recordings of my software demos to get clarification about future questions to ask or understand the reason behind the reason. I feel confident going into my demos knowing if I don't catch a certain word or phrase and I have already asked multiple clarifying questions, I can go back and review. what was said to try and understand a better angle to work or create a follow up email with clarifying questions.
What do you dislike about the product?
Im not really a fan of the transcripts, they are not 100% accurate as you would imagine but they are not a deterrent because you can search by key words to help find a moment in time you need to refer back to.
What problems is the product solving and how is that benefiting you?
Gong solves the issue of feeling like I have to write all my notes during the presentation. The recording provides relief knowing I have all the reference points to make and helps me actively listen better.
Recommendations to others considering the product:
Unless you as an individual are finacially free, gong will help. In the off chance you are financially free and work just for fun but care even the slightest about your production, Gong.io is the perfect companion and stores everthing for you.
Best Automated Recordings and Insights
What do you like best about the product?
Gong organizes everything so well - points of interest, automatically grouping together calls with the same people... it's just great. A step above Fireflies which was my previous solution.
What do you dislike about the product?
Nothing comes to mind - it's an all-around improvement from previous solutions I've used.
What problems is the product solving and how is that benefiting you?
Recording client calls so we can learn from them - specifically getting both the audio and video, and automatically flagging certain topics as key points to look into.
Fantastic
What do you like best about the product?
Gong helps me be more effective in a faster way.
The ease of use and speed of the platform really allows for greater 'deal intelligence' and quicker insights.
The ease of use and speed of the platform really allows for greater 'deal intelligence' and quicker insights.
What do you dislike about the product?
Adding recognition of different languages and their translations to the product would allow for a wider and cross-country use of the platform.
There's really not much to dislike about gong!
There's really not much to dislike about gong!
What problems is the product solving and how is that benefiting you?
Allows me to:
-Focus more on the interaction with the customer.
-Prep for meetings faster and more accurately.
-Hear any other interactions my prospect had with us in the past.
-See what's working best in my company.
-Never miss a follow-up action.
and many more..
-Focus more on the interaction with the customer.
-Prep for meetings faster and more accurately.
-Hear any other interactions my prospect had with us in the past.
-See what's working best in my company.
-Never miss a follow-up action.
and many more..
Recommendations to others considering the product:
Go for it!
The Best on the Market and a Game Changer for Coaching
What do you like best about the product?
Intuitive and User Friendly UI
AI does a good job flagging important topics and red flags.
Integrates easily with G-Suite
Easy set up and ongoing support.
More complete tool than others I've used
AI does a good job flagging important topics and red flags.
Integrates easily with G-Suite
Easy set up and ongoing support.
More complete tool than others I've used
What do you dislike about the product?
Doesn't capture touchpoints and conversations that contribute to moving a deal forward outside of emails, meetings, and phonecalls. No way to add LinkedIn messages, log SMS conversations, or in person meetings which can mean missing datapoints for the AI.
What problems is the product solving and how is that benefiting you?
Sales is hard. Gong allows our sales reps to get judgement-free coaching and learn from their peers. It allows them to see what they're doing well in their conversations and what they need to improve on from a neutral perspective. It also is helping out leadership team better understand where our deals go off the rails and why, and how to differentiate them from winning deals earlier in the sales process. Basically, it helps us replicate successes on future opportunities by helping us identify what wins and what loses.
Incredible tool. Allows you to extract a lot of call reports and valuable insights for feedbacks.
What do you like best about the product?
Reports and insigths about the calls with the clients. We can understand where we are getting it right and where we can improve to be better serving our customers.
What do you dislike about the product?
Sometimes the links can take a while to appear in the Gong tool taking hours and sometimes days. In certain calls, parts end up being cut off, without the voices appearing.
What problems is the product solving and how is that benefiting you?
It has become faster and faster to find connections through gong and more assertive. The insights extracted have helped us with feedback for sellers and improving the quality of calls.
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