Gong
Gong.ioExternal reviews
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Gong makes it easy to capture all customer feedback
What do you like best about the product?
It's extremely easy to search all of my old calls and share specific customer feedback with my team to help us build better product. I use it daily and it allows me to focus more on conversations and less on note-taking
What do you dislike about the product?
This is not a dislike, but I'd love to see Gong make it even easier to parse and find customer feedback. Currently, I still need to remember which calls have the feedback I'm looking for. If Gong could provide those insights, or quickly filter those calls, that would be even more efficient.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to collect and share customer feedback during implementation and on-going customer success. It helps us tie our post-sales work to the sales process since we can always reference the painpoints, what we sold customers on, etc during implementation.
Know your Consultations to help your Customers Better!
What do you like best about the product?
The Stats and the interesting facts of a particular conversation gives an insight as to how the conversation is tunring out to be.
Lot of turning involved here which makes it easy for you to take your further consultations better. The more frequencty you hear these calls will make it easy for you to provide customer support better. The level of customer centricity also improves with the usage of Gong on a frequent basis. Features are also brilliant. The way you integarte these calls with other medium will make it even more better a product. Easy to use and implement on all calls.
Lot of turning involved here which makes it easy for you to take your further consultations better. The more frequencty you hear these calls will make it easy for you to provide customer support better. The level of customer centricity also improves with the usage of Gong on a frequent basis. Features are also brilliant. The way you integarte these calls with other medium will make it even more better a product. Easy to use and implement on all calls.
What do you dislike about the product?
Real time calls can be a feature that can be worked on. Apart from that, everything seems wonderful
What problems is the product solving and how is that benefiting you?
Transcript and key pointers are a big help in analysing and performing RCA.
Gong helps me be a better rep
What do you like best about the product?
With a hybrid work environment, there is less learning through osmosis on the sales floor. With Gong, I'm able to listen to calls from reps across the world to hear their pitch, discovery questions they're asking, and apply these to my own calls. I try to listen to at least three calls a week and diversify my colleagues in that best practice. It's super easy to transition from one call to the next and with their AI I can be faster than ever.
What do you dislike about the product?
One recommendation I shared with the team is being able to make call recommendations based on what other users are listening to or based on something I need to improve upon.
What problems is the product solving and how is that benefiting you?
Gong is helping me become a better sales rep.
Love the ease of use!
What do you like best about the product?
The note taking feature is amazing! I love being able to go back & review my customer calls. Being able to send snippets internally & to customers is amazing.
What do you dislike about the product?
Sometimes the voice that notifies the folks on the call can be delayed & so we'll be 3 minutes into the call & then gong will go off. I usually make a silly joke about it, but I do wish it was faster to respond sometimes.
What problems is the product solving and how is that benefiting you?
Gong helps me better understand what took place on my customer calls.
Very easy to use and Respurceful
What do you like best about the product?
- Easy to use
- Very Resourceful (Generating email follow up summaries, 80/20 rule for speaking, assess overall call for critical information, provide meaningful coachable areas for leads)
- Very Resourceful (Generating email follow up summaries, 80/20 rule for speaking, assess overall call for critical information, provide meaningful coachable areas for leads)
What do you dislike about the product?
- SLow to analyse calls. Takaes hours from the end of a call for the details to be analysed for review. There should be a way to speed up that process.
What problems is the product solving and how is that benefiting you?
Gong provides verifiable coaching insights that support areas of opportunity based on facts. It allows seamless follow ups with clients and support a structure coaching conversation.
Incredible Product
What do you like best about the product?
I love all the features of Gong, especially its powerful AI capabilities. They've made a big difference for me by allowing me to fully focus on calls without needing to take notes. With Gong, I can trust that all the important information will be automatically provided to me at the end of each call.
What do you dislike about the product?
There is nothing that comes to mind, Gong is a product I use frequently
What problems is the product solving and how is that benefiting you?
The ability to access important company calls on demand is incredibly valuable, especially when you can easily search for and jump straight to the most important parts.
Genuine Engagement with my Customers
What do you like best about the product?
Gong is an amazing tool that has enabled me to be more engaged with my customers. While discussing important business objectives and obstacles we are working together to solve, I can rely on Gong to accurately record and take notes for me to refer to after a call is completed. I have been able to more quickly and efficiently follow up and respond to customer needs and I always have a library of information to refer back to in case I need clarification. I am a better Customer Success Manager because of Gong.
What do you dislike about the product?
The only thing I don't like, but completely understand why it exists, is the audio notification that the call is being recorded for training and notetaking purposes. It can be a little annoying, but only for the 2 seconds and then there aren't any other disruptions.
What problems is the product solving and how is that benefiting you?
I am able to engage with my customers more attentively knowing that Gong is recording and taking notes for me. I find the conversations are more thorough and can focus on strategy. My efforts are not split between listening and recording anymore; Gong is awesome!
Helpful for the entire team, not just management
What do you like best about the product?
The call spotlights, deal board, and trackers.
What do you dislike about the product?
Being picky here, but the accuracy of opporutnities that are related to gong calls gets confused time to time when there are multiple conversations happening at one account or with one contact. This is really a CRM hygine issue but if this was more accurate it would improve our ability to rely on deal boards.
What problems is the product solving and how is that benefiting you?
Visibility into the discovery, qualification, and pitch. Allowing us to improve the training and resources around those areas. Also providing competitive intelligence as we leverage trackers to understand what's important to the prospects/clients and what competitors they are or have been working with in the past.
Extremely useful in summarizing long meetings...
What do you like best about the product?
Summarizing meetings and helps take decisions based on the summary.
What do you dislike about the product?
I like all the features which are currently present in Gong
What problems is the product solving and how is that benefiting you?
Its helps me by sharing the summary of the meeting...
Great for call intelligence and forecasting
What do you like best about the product?
The functionality that has been most helpful to our team is the Forecast analytics. We also love the opportunity warning signs.
What do you dislike about the product?
Nothing that I disklike about Gong, everything has been very easy to use.
What problems is the product solving and how is that benefiting you?
Gong is giving us way more detailed analytics around forecasting. We also love the conversation intelligence, very helpful with coaching sales reps.
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