Gong
Gong.ioExternal reviews
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Great learning tool!
What do you like best about the product?
I like how you can edit and add comments whenever and wherever you may please.
What do you dislike about the product?
I dislike how the navigation can be a bit more confusing.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to learn more about the breadth of our deals and get more up to speed about the terminology of the industry we are in
Great product
What do you like best about the product?
Easily search and access for recordings of calls with clients.
What do you dislike about the product?
Would love to have more insights into conversations done in other language than English (Hebrew for example).
What problems is the product solving and how is that benefiting you?
One place to store call recorinds
Easily share recordings with clients
Easily share recordings with clients
Gong
What do you like best about the product?
Call recording and transcription service are really solid, makes note taking and follow ups so easy.
What do you dislike about the product?
It's expensive, and some of the integrations aren't always reliable (Salesforce, etc.)
What problems is the product solving and how is that benefiting you?
Solving notetaking for sales and CS, also coaching. It's just made both easier.
Great visibility into calls!
What do you like best about the product?
The automatic call progess tracker is great, its gives real time feedback into how to imporve calls and move them along into our sales process. No other call tracker software is like it!
What do you dislike about the product?
A bit more training would always be more helpful. I know there are parts of Gong that I have not yet utilized to its fullest and would like to make sure I am getting everythign out of it.
What problems is the product solving and how is that benefiting you?
The biggest feedback is call imporvment. The detailed breakdown of talk time and what my team is talking about is very helpful to focus in on what needs to be improved upon.
Recommendations to others considering the product:
Use it to help improve your team!
Great tool for takings notes with out taking notes.
What do you like best about the product?
Having a tool that allows you to focus on the conversation versus being distracted by taking notes. To replay the conversation and catch those details is priceless.
What do you dislike about the product?
Still learning all of the bells and whistles to Gong. If anything I would suggest is a tutorial video to show you all of the benefits of how to effectively utilize Gong.
What problems is the product solving and how is that benefiting you?
Gong has helped me to capture those missed details in my meetings. To go back and replay the conversation over and over until you understand what was discussed is valuable.
Easy to use. Helps with collaboration and strategy
What do you like best about the product?
I've used other tools that don't record every call or the process is just a bit janky - Gong is always there, always on, and easy. Simple to share calls, snippets, and enables cross departmental collaboration.
What do you dislike about the product?
I wish the transcript was a little more accurate, but a lot of that comes from the speaker annunciating better. You can still play directly from the area of the transcript you may not understand.
What problems is the product solving and how is that benefiting you?
We are a new company. Easy to share discovery calls with product+engineering to say can have better insight than my personal notes.
Gong is Great
What do you like best about the product?
Gong makes recording, sharing and taking notes incredibly easy.
What do you dislike about the product?
Sometimes the transcripts are off a bit but that is understandable.
What problems is the product solving and how is that benefiting you?
Visibility of calls across our organization has helped tremendously in training.
Great tool which provides neat insights into your calls
What do you like best about the product?
I like the conversation analysis of breaking the call down by topic of discussion, the transcript is pretty accurate and is helpful to read along while listenin
What do you dislike about the product?
the speech - text for the transcript could be a little more accurate sometimes it misses or misinterprets words but overall its pretty solid
What problems is the product solving and how is that benefiting you?
Gong helps me see visually how much I talk and how much the prospect talks during a call, so that helps me see it I'm talking too much or not listening enough
Recommendations to others considering the product:
definitely try it if you are doing phone sales
Great to rewatch important meetings
What do you like best about the product?
I can watch at different speeds and check the analytics. The transcript is very helpfull.
What do you dislike about the product?
I had an automatic recording status to my daily meeting and I was not able to stop it.
What problems is the product solving and how is that benefiting you?
I need others to watch and learn older content. With Gong the entire company was able to get access to that.
Great Resource for Training
What do you like best about the product?
The ability to hear other individuals calls to gain perspective on different approaches to prospecting clients.
What do you dislike about the product?
The Filtering criteria could probably be a little more effective
What problems is the product solving and how is that benefiting you?
Ability to get feedback from management after they have the ability to hear both sides of the conversation is more beneficial. It benefits training as you can hear scenarios that may happen on the phone to prepare yourself.
Recommendations to others considering the product:
Great tool for training and reviewing!
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