Gong
Gong.ioExternal reviews
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Best option for call reviewing/deal tracking out there
What do you like best about the product?
Gong makes it super easy for me to keep on top of deals that my team is working on. As we use it daily, we're able to get a great view at all times of what's on the go, and what needs to be followed up on.
What do you dislike about the product?
Gong's AI does well, but it does struggle with accents sometimes, and it'd be great if the AI then suggested Salesforce tasks based on what it emails you saying it picked up for follow-up as that would cut 1 step out.
What problems is the product solving and how is that benefiting you?
Gong makes it easy for me to build scorecards to track how reps are adapting to changes, and it makes it great for keeping tabs on deals ongoing.
We also use it to go back and find parts of conversations using it's conversation intelligence.
We also use it to go back and find parts of conversations using it's conversation intelligence.
Gong is like my personal assistant as a Customer Success Manager
What do you like best about the product?
Gong's transcripts and overview of calls allows me to be efficient with my time and be strategic when following up with clients to ensure best in class service.
What do you dislike about the product?
I get the most value out Gong call reviews and use it less for email review.
What problems is the product solving and how is that benefiting you?
Allows our business to identify areas of growth, strategic partnership opportunities, and note taking.
The Best tool for any sales team
What do you like best about the product?
The ability to record your calls and easily search for key parts of the conversation. The AI works brilliantly to answer questions about the call.
What do you dislike about the product?
Nothing whatsoever. Gong is perfect. Maybe it takes a little long to actually provide the call analysis but its a small price to pay for the end result.
What problems is the product solving and how is that benefiting you?
Helping me identifying key components of winning conversations. Saving me time writing email notes. Helping me pick up on previously missed information. Writing killer follow up emails on my behalf.
Amazing Tool!
What do you like best about the product?
Being able to share snippets both internally and with clients. The AI summary feature is wonderful as well.
What do you dislike about the product?
Takes a bit for the calls to be analyzed but worth the wait!
What problems is the product solving and how is that benefiting you?
Being able to review crucial moments with clients and share with team members easily makes the process much easier.
Experience with the platform is great!
What do you like best about the product?
Insights, accuracy, Ease of Use, Features.
What do you dislike about the product?
I don't believe there is anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
Improving messaging in phone calls - great for sales coaching.
Must have software for client facing meetings
What do you like best about the product?
Ease of use the recordings, I send snippets to all my teams instead of writing up long explanations. I use it every day and its super ease to integrate with your outlook and calls.
What do you dislike about the product?
The time it takes to review the calls, sometimes I don't have that time. But the AI is getting smarter!
What problems is the product solving and how is that benefiting you?
I can pay attention to the clients without having to take notes, fully focused on their needs.
the gong platform is a great tool that helps me with professional development
What do you like best about the product?
I really like the fidelity of the transcribed texts of my speeches with my clients
What do you dislike about the product?
Sometimes I can't record with GONG when my meeting is generated by me, even using the guest email
What problems is the product solving and how is that benefiting you?
is helping with the recording of my negotiations and through its evaluation parameters, developing me for more assertive contacts
Indispensable Sales Tool
What do you like best about the product?
As a sales rep focused on expansion sales to existing customer, Gong is my primary research tool for reviewing past interactions with customers. I listen to calls both on desktop and the mobile app which makes getting prepared for meetings while travelling super easy.
What do you dislike about the product?
Only downside is that some of the new Beta features aren't fully usable yet with generative AI assistance. Not really a downside as much as wishing Gong could somehow move faster on accellerating those features. Ultimately it is likely just a matter of time until those tools become far more effective.
What problems is the product solving and how is that benefiting you?
It can be hard to quickly figure out the history of a given customer account.
Once of the best tools for Commercial teams
What do you like best about the product?
AI functionality to process the discussion and remind about the next agreed steps.
Integrations significantly reduce admin time and ensure that the most important info for clients is kept.
Integrations significantly reduce admin time and ensure that the most important info for clients is kept.
What do you dislike about the product?
I wish I got it 2-4 years ago.
All our team loves Gong
All our team loves Gong
What problems is the product solving and how is that benefiting you?
Reducing time spent on admin
Keeping notes for calls
Keeping notes for calls
Gong Daily User
What do you like best about the product?
Gong has great integrations with transcript and note-taking. I use Gong on every client-facing call.
What do you dislike about the product?
Gong is great but I would love to have an auto join feature without adding the Gong assistant email alias.
What problems is the product solving and how is that benefiting you?
Summarizing lengthy 45-60 minute phone calls in succinct bullet points.
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