Gong
Gong.ioExternal reviews
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Super helpful!
What do you like best about the product?
The auto-recording of all my demos and calls is helpful so I can refer back as necessary. It also cuts down on redundant meetings and calls with prospects, because I can just send them the recordings of our previous meetings.
What do you dislike about the product?
Sometimes the software glitches and doesn't record my meetings. It doesn't happen often, but when it does it can be frustrating if it's something I wanted to be able to look back on.
What problems is the product solving and how is that benefiting you?
Redundant meetings since I'm able to look back on previous conversations and send recordings to customers of our former conversations.
By far one of the best recoding tools!
What do you like best about the product?
It saves me so much time having a clear list of next steps. It helps me focus more in the conversation instead of just taking notes to make sure I don't miss something. As a result I have more engaging and productive calls with my customers.
What do you dislike about the product?
There's nothing that comes to mind. I love it!
What problems is the product solving and how is that benefiting you?
Saving time
Great Tool for every role
What do you like best about the product?
Can view all the details about the call on one page, the notes, the next steps, the video and transcript and can also see how long each person spoke and when screen sharing started/ended
What do you dislike about the product?
None I can think of right now , going pretty well for now
What problems is the product solving and how is that benefiting you?
Good to see all calls recorded in one place for training, and for going back to view calls to assess
Used Gong now at two companies
What do you like best about the product?
A lot of companies deploy Salesforce for operational purposes and/or management reviews and 1:1s. But Gong makes us of the data in a way that is userfriendly and intuitive for sales. Also automating some aspects of data entry and checks. Ultimately so the sales rep can be more present and focused on how to win, vs. Salesforce hygene. Ultimately hopeful leading to more accurate forcasting and cross-resource deal support. I use it daily, and advocate for using this as the main Sales interface over SFDCs LWC UI.
What do you dislike about the product?
No real complaints honestly. just keep the foot to the gas and keep innovating bulishly. there is a lot opportunity to expand what Gong is doing and Im excited to see where they take things beyond the core sales capabilities they already have.
What problems is the product solving and how is that benefiting you?
Gong helps you keep ontop of what i call "deal killers" in a way that would othewise be manual. it helps 1:1 meetings be more on relivant and in context, vs. repetitive or "this quarters inititve is all about..."
Teach yourself to make finer conversations
What do you like best about the product?
It helps understand what our strng points are in a conversation adn how calls can be made better.
What do you dislike about the product?
I odnt't have anything I dislike about it.
What problems is the product solving and how is that benefiting you?
call synopsis given can be used to better our conversation skills.
Great product, brilliant company, a Must for your Sales Stack.
What do you like best about the product?
Gong thinks about solutions to problems you never even thought could be solved.
What do you dislike about the product?
Concern that they may be trying to be too much and then lose how dominant they've been at developed best in class features for their core value and product.
What problems is the product solving and how is that benefiting you?
Call recordings and AI summaries - Makes it extremely easy to disseminate the voice of the customer throughout the organization.
Tracking activity with customers - ensuring we are communicating with clients to lead them to success.
Trackers enable us to understand core themes, and prevelance of themes across our book of business.
Tracking activity with customers - ensuring we are communicating with clients to lead them to success.
Trackers enable us to understand core themes, and prevelance of themes across our book of business.
The best AI in the game, great user interface. Our account rep is also outstanding.
What do you like best about the product?
I like the call review feature. As an SDR manager, I need to review discovery calls to see if there is a valid opportunity. This feature cuts my reviews by 5x.
What do you dislike about the product?
Wish we could trial and demo features for free. For instance, Gong engage is only available by watching a video or getting on a call with someone who can show the feature. I want to use it to craft emails for my SDRs but havent been able to try.
What problems is the product solving and how is that benefiting you?
Solving the call reiew challenges. Helping me coach my SDRs on cold calls.
Always records, Good transcripts, Good AI
What do you like best about the product?
I don't have to wonder whether or not it'll record my calls, it always does. The transcripts are very helpful, and the interface is easy to navigate. I use it every day on customer calls and to review sales calls.
What do you dislike about the product?
It is very sales focused, as a CSM it doesn't immediately feel like a customer success tool but it serves most of my functions well.
What problems is the product solving and how is that benefiting you?
Being able to share my customer calls with the team, and watch sales or customer calls that I'm not a part of.
Gong is a great tool for analysis and all selling!
What do you like best about the product?
Gong has helped me comprehend and understand the needs of client on a more personal and value-based level & it's been a huge help in my selling processes. You can go back and search within calls, there's transcripts, AI summarizes the meeting.
What do you dislike about the product?
There is no way to create the same snippet once it expirres without having to go back to that specific call and re-snipping it.
What problems is the product solving and how is that benefiting you?
recording meetings with clients & the ability to share questions they have with other departments in my organization
Great Notetaking Device
What do you like best about the product?
Being able to see a summary of the key points discussed in the call
What do you dislike about the product?
The UI is a little clunky, but overall it is easy to use
What problems is the product solving and how is that benefiting you?
I manage 6 territories and am constantly on the phone - it's hard to take notes while also paying attention and being interactive. Gong is valuable as a resource to quickly look back on calls. I also like the fact that it summarizes key points, reducing the amount of time I need to pick through transcripts or actually listen to calls
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