Gong
Gong.ioExternal reviews
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Excellent reference point for maintaining accuracy
What do you like best about the product?
the note taking features and the ability to revisit the call and ensure all understanding is 100% accurate.
What do you dislike about the product?
It does not link to my SFDC CRM so i still have to update projects.
What problems is the product solving and how is that benefiting you?
It solves the probelm of note taking and jotting down quicklly listed requirements as all are recorded and summarised. Saves me time and allows me to ensure 100% accuracy.
Amazing tool to keep deals moving forward!
What do you like best about the product?
I love gongs recording capabilities and deal activity tracking capabilities. The detail captured from calls helps you stay on track with deals and get over all the correct information to the prospect. Nothing slips through the cracks with this tool!
What do you dislike about the product?
Calling and email is a little clunky when prospecting out of the tool but it still does the job.
What problems is the product solving and how is that benefiting you?
Gong lets me know exactly what i need to send to customer after a call. The feedback from calls is great for coaching and insights on how to improve.
Favorite Tool
What do you like best about the product?
I love the summary tool! Makes referencing call notes very easy
What do you dislike about the product?
Nothing. Love it so much. My favorite resource that allows me to do my job confidently
What problems is the product solving and how is that benefiting you?
Call note taking is easier
One of the tools I can't live without
What do you like best about the product?
I like the fact that it makes me win time: not only by summarizing what was said during the meeting, also creating clear action points and making sure It's easy for me to send a follow-up email. I like the fact that you can easily share it with colleagues and you don't have to type summaries over and over again.
What do you dislike about the product?
I can't think of anything I dislike so far :-)
What problems is the product solving and how is that benefiting you?
Gong helps me to save time and be able to focus on what really matters to close upsells and win renewals.
Gong is an amazing tool for logging calls and extracting pertinent information from them
What do you like best about the product?
Gong keeps all your sales calls in one place, gives you excellent notes that are searchable in multiple languages and really helps you stay organized with your sales cycle
What do you dislike about the product?
Sometimes the search tool for finding calls is tricky but there's really nothing I dislike
What problems is the product solving and how is that benefiting you?
For me it keeps me organized by taking notes for me on my calls
Great tool for busy teams
What do you like best about the product?
I use Gong every day for customer meetings. I really appreciate that I don't have to remember to click record and I can trust that the meetings are being automatically recorded. The new summary tools are helpful, especially after a busy day of back-to-back meetings. I only use the reporting a couple times a week, but I like that we can set up trackers and easily find calls that have specific keywords.
What do you dislike about the product?
Not much to dislike about Gong. I'm excited to see what features they release next!
What problems is the product solving and how is that benefiting you?
We use Gong to record conversations. Not only does this help us as individuals, but we can also review teammates' calls to find new techniques or talking points.
Game changer for the empathetic CSM
What do you like best about the product?
I like that I can be more engaged with my customer conversations instead of worrying about typing notes while communicating. Once the meeting is completed I have action items captured and summaries to create the notes I need. I also like the "Generate follow-up email" which shaves additional time from myself which, lets face it, we never have enough of in the CS world.
What do you dislike about the product?
How long it takes to get a recording generated. I understand there is a lot going on under the hood to be able to put together the summaries and learnings, but it would be nice if we had a way to get to the recorded meeting and share with a customer while Gong is working in the background on the learnings if it is more important for us to get the recording then the rest of the solution at that specific time.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to be more engaged in my customer calls. I do not have to worry to tell a customer to slow down or wait for me to catch up. I can be fully engaged and listening as well as show I am empathetic to the customer and their needs by not being head down in notes.
Gong is implementing new features very fast, especially for different countries and languages
What do you like best about the product?
It is really impressive how fast Gong is implementing new features like the use of AI for analysing the Calls. After it was launched for the english speaking market, the feature was quickly available in Germany and is being used from the beginning in my team. Keep up the good and fast improvements. Looking forward to it!
What do you dislike about the product?
Right now there is nothing that comes to mind.
What problems is the product solving and how is that benefiting you?
Access to usefull Data of my Calls. Easy to use AI functions for deep dives and documentation of calls to get a quick overview.
Incredible product for customer facing teams
What do you like best about the product?
The ability to capture important next steps and details to reduce the need to take copious notes and allow better engagement and listening. I share recording with internal teams and customers and it's super easy to add to meeting invites.
What do you dislike about the product?
The notification upfront sometimes disrupts the intro or conversation
What problems is the product solving and how is that benefiting you?
Taking notes and clarifying details of technical conversations for easier interpreation to technical teams internally
Fantastic platform for Call Coaching and Reviewing Conversations with Prospects
What do you like best about the product?
I love the new AI features that summarize and highlight your call. It can help you write follow up emails, look quickly and the key points from the call, and there is even easy ways to share snippits of your call through slack! It is great. They have a feature that allows you to flag calls that contain certain words and will notify you. So you can review them or track who is discussing a specific product etc. Or even to see who uses customer examples etc. It really helps when wanting to search previous calls and learn what someone else did in a certain situation with a prospect. I can just type in the competitor I am up against or objection I am running into and Gong can put any call recording that has those words included.
What do you dislike about the product?
I do wish the transcription of the calls was a little better. I find that there are several times when it is confused about who the speaker is or uses inccorect wording. But it isn't that big of a deal because you can easily tell what it actually is because the recording is very clear.
What problems is the product solving and how is that benefiting you?
Gong helps us keep calls organized, and have quick summaries that highlight key points in each call. They allow us to search for calls with specific attributes. It offers so much help with call coaching. One can easily submit comments at specific times so it is clear the exact moment the comments is meant for.
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