Gong
Gong.ioExternal reviews
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Gong's new AI features have been a game changer!
What do you like best about the product?
Gong has been valuable not just for sales, but for many other business functions as well. Beyond having a archive of call recordings, our team uses it to leverage it's coaching features, and categorize calls to support enablement and onboarding.
The biggest value-add more recently has been their investment in developing AI functionality into their platform. From being able to access an overview of an account, ask for specific insights, to even generating a follow-up email, I have become much more efficient in my daily work. The communication regarding new features is also great.
The biggest value-add more recently has been their investment in developing AI functionality into their platform. From being able to access an overview of an account, ask for specific insights, to even generating a follow-up email, I have become much more efficient in my daily work. The communication regarding new features is also great.
What do you dislike about the product?
There isn't really anything I dislike about Gong as an end-user. If the "analyzing" of a call could happen a bit faster, that would be great.
What problems is the product solving and how is that benefiting you?
- Archive of account relationships in conjunction with our CRM
- Ease of integration between many systems to provide one cohesive story for an account
- Time savings in researching account history or generally looking things up quickly
- Understanding conversation insights and receiving valuable coaching for the team
- Ease of integration between many systems to provide one cohesive story for an account
- Time savings in researching account history or generally looking things up quickly
- Understanding conversation insights and receiving valuable coaching for the team
Transformed my way of managing deals
What do you like best about the product?
I already was a fan of the recording tool, then they extrapolated with AI assistance that helped me perform daily tasks faster.
Also, the notification are timely and relevant.
Now my company sign me up for the engage suite and a expect nothing less than an awesome tool.
Also, the notification are timely and relevant.
Now my company sign me up for the engage suite and a expect nothing less than an awesome tool.
What do you dislike about the product?
The transcripts in PTBR could be more accurate.
What problems is the product solving and how is that benefiting you?
Timely visibility on my deals. Remembering meeting and calls to action
Invaluable as a sales leader
What do you like best about the product?
As a Sales & Partnerships Director at a fast growing SaaS business with a heavy focus on SMB clientelle. It's imperative that I'm able to keep an ear to the ground. Our deals are created, evolve and sign so quick, that simply missing a weeks worth of work from being on vacation can cause you visibility issues.
Gong removes any visibility issues, creates an easy to use platform with smart AI that makes my life as a leader easier and more efficient. I have more time to focus on the projects I didn't have time for before GONG.
Gong removes any visibility issues, creates an easy to use platform with smart AI that makes my life as a leader easier and more efficient. I have more time to focus on the projects I didn't have time for before GONG.
What do you dislike about the product?
Multi currency support, I wish we had better visibility into multi currency opportunities using GONG.
What problems is the product solving and how is that benefiting you?
I'm able to see my teams deals in very granular detail, without the need to spoend hours in dashboards and listening to zoom recordings.
Great tool to assess quality and accountability
What do you like best about the product?
The ever-evolving interface and functionalities are making recaps, evaluation and accountability better, the AI filtering is great.
What do you dislike about the product?
Could be better on picking up accents and a better variety on AI filters.
What problems is the product solving and how is that benefiting you?
Helps me to have a quick glance on conversations my team is having and dive in specific coaching needs.
Gong is a very helpful tool
What do you like best about the product?
I can review my action items quickly. It generates notes for my meetings and clients love the recordings.
What do you dislike about the product?
I have to include my recordings in my follow up emails and when the process takes a while it holds up my work.
What problems is the product solving and how is that benefiting you?
Having my recordings to share and having my notes pre-populated.
Insanely insightful, useful and saves a whole lot of time.
What do you like best about the product?
The AI curated summaries are always so accurate, and mean I no longer need to skip through every call but instead can understand what was spoken about without watching. The ability to search on a call and say 'did the customer mention XYZ, how did they seem about XYZ is so useful.
What do you dislike about the product?
It's genuinely hard to find anything that I dislike in Gong. It would be great if the AI features extended across multiple calls for one account
What problems is the product solving and how is that benefiting you?
Saves a lot of time by being able to look back on calls, see what was spoken about, and what promises were made on my end. Also means I don't need to take notes during the call, because the AI feature creates my summary and follow-up list without me doing anything.
Required for any GTM function!
What do you like best about the product?
Gong is the most useful tool in a CSM's toolkit. The ability to record client calls, receive AI-generated summaries that highlight next steps, and be able to send snippets to PMs is invaluable for me. It lets me focus on the client in real time, and ensure I have everything I need afterwards to make sure I can take every possible valuable action once it's wrapped.
It integrates really well with Slack and SFDC, highlighing for you which upcoming deals haven't had any action recently.
Super easy to implement, too.
I use it daily and really couldn't imagine managing accounts without it.
Lastly, support is pretty stellar. I rarely had issues and any questions I had were quickly dealt with.
It integrates really well with Slack and SFDC, highlighing for you which upcoming deals haven't had any action recently.
Super easy to implement, too.
I use it daily and really couldn't imagine managing accounts without it.
Lastly, support is pretty stellar. I rarely had issues and any questions I had were quickly dealt with.
What do you dislike about the product?
Honestly can't think of anything. Gong is a really useful tool for onboarding/training, so maybe investing better features into the ability to create folders and instead allow admins to create a more guided set of calls for new hires to listen to.
What problems is the product solving and how is that benefiting you?
Recording calls for thorough note taking.
Summarizing calls to remind me of any next steps.
Seeing at a glance which upcoming opportunities haven't had any interaction.
Summarizing calls to remind me of any next steps.
Seeing at a glance which upcoming opportunities haven't had any interaction.
Gong has upleveled myself and my team!
What do you like best about the product?
- Ability to pull snippets from calls has been helpful in a variety of situations. The most common situation that I've used this is to provide or receive feedback from my peers/managers. I was even able to hold a training session where we listened to impactful snippets from each team member's calls and add to our team's arsenal of talk tracks
- Makes it much easier to hit the highest priority action items/next steps for customers in follow-up emails
- Anaytics/data has given me an objective target to shoot for during my customer interactions (talk time, # of questions, interactivity, patience, etc.). Never had access to that before!
- There are many different features that I'm only touching the surface on. Much more detail into being the best I can be at my job
- Makes it much easier to hit the highest priority action items/next steps for customers in follow-up emails
- Anaytics/data has given me an objective target to shoot for during my customer interactions (talk time, # of questions, interactivity, patience, etc.). Never had access to that before!
- There are many different features that I'm only touching the surface on. Much more detail into being the best I can be at my job
What do you dislike about the product?
- It does take a bit longer to get the recording with Gong vs Zoom, but having the action items listed out in the analytics negates this issue a bit.
What problems is the product solving and how is that benefiting you?
Making the follow up email process MUCH better. I no longer have to take detailed notes during the call or try to remember what was said. I can spend more time being present with the customer and focus on getting all of the good nuggets of information to review later.
Detailed coaching. Without having to listen to the entire call, we can give and get feedback from our team. We can also pull specific snippets to make it easy to callout what we liked the best/areas of opportunity and share that with that person
Detailed coaching. Without having to listen to the entire call, we can give and get feedback from our team. We can also pull specific snippets to make it easy to callout what we liked the best/areas of opportunity and share that with that person
Customer Success using Gong
What do you like best about the product?
+ Love that it frees me to be fully attentive in conversations rather than trying to take notes
+ Like the summarization of the call and next steps
+ Ability to quickly share snippets or quotes with my team
+ Like the summarization of the call and next steps
+ Ability to quickly share snippets or quotes with my team
What do you dislike about the product?
No real downsides or dislikes that I can say. It's a great platform and has made me more effective in my role.
What problems is the product solving and how is that benefiting you?
Gong solves these pain points for me:
1) Relying on my memory or incomplete notes taken to remember contents of meeting and be able to take actions or next steps
2) Inability to easily share call outcomes or feedback with colleagues who could not attend or leadership who want updates
3) Inability to get coaching or learn how to better manage conversation
1) Relying on my memory or incomplete notes taken to remember contents of meeting and be able to take actions or next steps
2) Inability to easily share call outcomes or feedback with colleagues who could not attend or leadership who want updates
3) Inability to get coaching or learn how to better manage conversation
Great tool and easy to use
What do you like best about the product?
Everything, including the ease of finding conversations.
What do you dislike about the product?
Everything is useful and simple to use and understand.
What problems is the product solving and how is that benefiting you?
I haven't identified any problems so far
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