Gong
Gong.ioExternal reviews
6,572 reviews
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Best in class
What do you like best about the product?
Gong provides us with such in-depth reporting on where a deal is, what's been happening, and how to reengage accounts
What do you dislike about the product?
Nothing, it's fantastic I wouldn't change anything
What problems is the product solving and how is that benefiting you?
Closing more complex deals.
Gong helps us ensure that our sales
Methodologies are being used.
Gong helps us ensure that our sales
Methodologies are being used.
SDR - Gong Review
What do you like best about the product?
I love the feedback and meeting notes Gong provides.
What do you dislike about the product?
Unsure, I really find the tool useful and helpful.
What problems is the product solving and how is that benefiting you?
It helpd me breakdown technical aspects of meetings that are held with prospects.
Great experience with Gong
What do you like best about the product?
The transcripts that allow me to take minimal notes during my calls. The ability to send video snippets out.
What do you dislike about the product?
The voice transcription is not always the most accurate but that doesn't affect my learning or calls.
What problems is the product solving and how is that benefiting you?
Training my colleagues
Nothing is more impressive than Gong's entire toolkit.
What do you like best about the product?
The ability to hunt for what I missed, re-listen, relearn, retrain myself, and remind myself
What do you dislike about the product?
That I can't help teach it. But that is a feature I hear is on the way.
What problems is the product solving and how is that benefiting you?
It's making understanding where we're missing the mark with our sales conversations easier.
Amazing tool
What do you like best about the product?
being able to read and follow transcript with video to review conversations saving time and making work easier.
What do you dislike about the product?
Spanish could use some work to be honest
What problems is the product solving and how is that benefiting you?
reviewing concersations to understand what others or i talked in detail
Greatest AI transcript, synopsis and next steps
What do you like best about the product?
It is so easy in my hectic day of 6-10 calls to forget what I spoke with someone about. Gong gives me incredible call synopsis, outline, and my action items. I wish I had this for my entire career. Gamechanger.
What do you dislike about the product?
Probably just our company's poor implementation of it, but I don't use it to it's full potential. I'm not sure about all the other features and tie ins to deal size etc. I monitor that directly in Salesforce.
What problems is the product solving and how is that benefiting you?
So easy to make sure I handle all of my to do's from every meeting. Before I was constantly promising to send things or follow up and forgetting. Gong just lays it all out in a perfect summary and I don't have to listen back to the call at all.
Integration within our Sales toolkit
What do you like best about the product?
Seamlessly integrated within our other tools, Salesforce, O365 and Teams.
Love the recorder that automatically joins meetings and we can choose to exclude.
Available transcript and chat capability to ask specific questions about an item within a meeting.
Great integration into Salesforce: previous email conversations and calls are available into the account in Salesforce. I have the entire history when I look into an existing account, so helpful when you join a company or get new accounts because the load is not on the sales team to update everything into the system. It does it automatically.
Love the recorder that automatically joins meetings and we can choose to exclude.
Available transcript and chat capability to ask specific questions about an item within a meeting.
Great integration into Salesforce: previous email conversations and calls are available into the account in Salesforce. I have the entire history when I look into an existing account, so helpful when you join a company or get new accounts because the load is not on the sales team to update everything into the system. It does it automatically.
What do you dislike about the product?
Most likely it can be improved but compared to other systems it makes my life as a Sales and management team so much better. Perhaps faster loading of history into SF but cannot complain.
What problems is the product solving and how is that benefiting you?
Time to create a summary of a conversation with prospects/customers.
Lack of history when trying to learn and break into an account.
Lack of history when trying to learn and break into an account.
Ease of use
What do you like best about the product?
ease of use. the best app out there. thank you
What do you dislike about the product?
speech to text are not accurate at times
What problems is the product solving and how is that benefiting you?
easily identify behaviors that need coaching
The Best Out There
What do you like best about the product?
Gong's platform is truly one of the greatest assets in our sales tech stack. Platform works as expected, with little to no issues, ever.
What do you dislike about the product?
Occasional lengthy call recording processing times.
What problems is the product solving and how is that benefiting you?
I primarily use Gong to review important sales demo notes / prospect asks / next steps / etc. Benefitting from an easy to use but still robust interface -- I typically don't spend more than a few minutes in Gong per login session, which is a great thing for efficiency's sake.
This software makes my life so much easier
What do you like best about the product?
Rather than listening to a Zoom recording trying to find a certain spot where something was discussed that I need to follow up on, I can very easily search the transcripts for calls in gong to find the spot. I could read the transcript or I could listen to the call too. It is so easy to use! A big part of my job is technical sales support and Gong enables me to save time by quickly following up with people.
What do you dislike about the product?
When I need to send a video recording to a client, it can take quite a while for the video to be ready to view, especially if I've trimmed it. It would be great if this could be a bit quicker.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of taking ages to search in a call recording for a specific topic discussed.
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