Gong
Gong.ioExternal reviews
6,572 reviews
from
and
External reviews are not included in the AWS star rating for the product.
I find it to be the best tool to follow up on deals, client conversation and training purposes
What do you like best about the product?
That you can share snippets of a call externally, it's easy to use and it helps us keep track of our accounts
What do you dislike about the product?
That when you share a call with a client, transcript is not available
What problems is the product solving and how is that benefiting you?
We can make valuable conversations during my meetings with clients, paying attention to what they say and not having to be taking notes in a rush and therefore loosing the 50% of what they say
Strong tool to stay sharp!
What do you like best about the product?
The ease of use, ability to quickly search calls, fast forward, filter through specific criteria and much more.
What do you dislike about the product?
Nothing bad to say about the product. It's been a tremendous help.
What problems is the product solving and how is that benefiting you?
Gong is solving the problem of the time it takes to learn a new product. Being able to listen in on calls minimzes ramp up time.
Very intelligent and has very useful insights
What do you like best about the product?
My favourite part of the app is that I can search for key words and it will bring up all calls that contain that word. This is really useful for objection handling training for our team as I can search for our competitors' names and it will yield a list of all calls that discuss our competitor and its advantages/disadvantages.
What do you dislike about the product?
The only drawback is that sometimes the integration will disconnect from Zoom and it won't upload my Zoom call into Gong automatically (so I have to do it manually). But that is likely something to do with my computer rather than the software! It happens very occasionally and is usually corrected with some updates/refresh.
What problems is the product solving and how is that benefiting you?
I love how Gong intelligently compiles a summary of the call, so when scanning calls in the app I can quickly see the topic. This is with no human input whatsoever. It saves heaps of time when searching for calls on particular topics. When looking to assist my team with their customer calls I can search for all calls hosted by a particular member of staff, and easily choose which one to use for training. My favourite part of the app is that I can search for key words and it will bring up all calls that contain that word. This is really useful for objection handling training for our team as I can search for our competitors' names and it will yield a list of all calls that discuss our competitor and its advantages/disadvantages.
The best tool for calls with customers
What do you like best about the product?
The automatic recorder, the ability to easily snip my calls, share them internally and customize how long external folks can access the recording. Super easy integration with Google calendar that we use as well.
What do you dislike about the product?
sometimes the AI notes aren't always accurate. I get they are working on this!
What problems is the product solving and how is that benefiting you?
Our entire sales team uses Gong, but I spefically work in Customer Education/Onboarding and use Gong as the tool for my external customers to review the training session we had.
Gong always gives me constant feedback
What do you like best about the product?
I love that i can always go back to my calls and review the feedback to improve my further calls.
What do you dislike about the product?
Nothing so far, sometimes the site loads calls slow but not necessarily the apps fault.
What problems is the product solving and how is that benefiting you?
Gong is helping me improve my customer calls.
Friendly interface
What do you like best about the product?
Gong has a nice & easy to use interface.
What do you dislike about the product?
Sometimes the transcript is not very acurate but it is understandable.
What problems is the product solving and how is that benefiting you?
Gong helps us track and monitor the conversations to make sure our line of business has a uniform course to take.
feedback
What do you like best about the product?
Very helpful to our daily tasks and monitoring all the things that we need to improve.
What do you dislike about the product?
Nothing to dislike here.It's very easy to use.
What problems is the product solving and how is that benefiting you?
I can actively do call listening and be aware about the opportunities that we need to improve. It can also help us tracking the information in terms of taking down notes.
AI Time
What do you like best about the product?
I like the fact that I am able to access my call recording anytime.
What do you dislike about the product?
Nothing. So far so good as long as it is easy to use.
What problems is the product solving and how is that benefiting you?
It allows me to review my call. What mistakes and what misses I had.
Amazing for revisiting calls!
What do you like best about the product?
Easy to use for revisting old calls. I like that the automated transcript allows for me to quickly skim through the call. The new AI smart analysis is great for asking questions to pinpoint specific points of a call.
What do you dislike about the product?
I haven't taken advantage of the other parts of Gong such as coaching and insights. So far I don't have any dislikes of the platform.
What problems is the product solving and how is that benefiting you?
Tracking calls and analyzing the important pieces
Helps improve work performance
What do you like best about the product?
Gong is comprehensive and truly easy to use
What do you dislike about the product?
No observable dificulties as of right now.
What problems is the product solving and how is that benefiting you?
Real time feedback, effetive customer handling and improved future interactions
showing 751 - 760