Gong
Gong.ioExternal reviews
6,572 reviews
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Wonderful experience
What do you like best about the product?
Giving me the best experience in getting my scores about QA
What do you dislike about the product?
None so far because I like using the application
What problems is the product solving and how is that benefiting you?
It gives me a real time score about my QA
Easy to use
What do you like best about the product?
I like using Gong because on top of hearing the actual conversation you can search the actual word that you are looking for.
What do you dislike about the product?
Words are sometime transcribed incorrectly
What problems is the product solving and how is that benefiting you?
I like using Gong because on top of hearing the actual conversation you can search the actual word that you are looking for.
I simply love Gong
What do you like best about the product?
It helps me be more organized, the way it displays all my calls helps me to do a better follow up and keep in touch with my leads and clients
What do you dislike about the product?
The app is where I expect to have bigger improvements, it is not easy to use and you cant do many things you can do on the webpage.
What problems is the product solving and how is that benefiting you?
When listening to my conversatiosn and giving me some AI feedback it helps me identify some pauses or that sometimes I do all the speaking not letting customers talk.
Helpful For Identifying Takeaways
What do you like best about the product?
Love Gong's ability to capture action items
What do you dislike about the product?
Wish I could download video recordings for record-keeping
What problems is the product solving and how is that benefiting you?
Gong solves the problem of occasional loss of conversation focus due to switching from notetaking
Saves me taking notes
What do you like best about the product?
I love that I don't have to rely on taking notes for everything during sales calls. It's amazing to be able to listen back to a previous call before my next call.
I love that it's easier to update my notes in Gong than it is in Salesforce.
I love that it's easier to update my notes in Gong than it is in Salesforce.
What do you dislike about the product?
I wish I could close/lost my deals in Gong to Salesforce.
What problems is the product solving and how is that benefiting you?
Note taking
Reviewing calls for difficult requirements, checking what the customer wanted to be quoted for
Reviewing calls for difficult requirements, checking what the customer wanted to be quoted for
User friendly!
What do you like best about the product?
So user friendly, I use Gong everyday and its integration with Salesforce has made life so much easier as it writes up the call notes!
What do you dislike about the product?
Sometimes the transcript is inaccurate but I understand this wont be 100% correct all the time
What problems is the product solving and how is that benefiting you?
Helping analyse calls so much easier with all the stats they provide you with and helps with my sales emails as it provides all the action points and limits the need to make detailed notes during calls.
Brilliant Tool to Track Meetings & Team's Effectiveness During Calls
What do you like best about the product?
Super easy-to-use UI, AI Highlights!!!!(Can't emphasize enough how amazing this is), "Best Practice" amounts for things like Patience, Call duration, Longest Monologue and more.
What do you dislike about the product?
Litreally nothing, everything about Gong has been a pleasent experience.
What problems is the product solving and how is that benefiting you?
Majorly its allowing me to track meeting notes, action items, promises during sales calls(as we all know these happen all to frequently)
Love the new AI abilities!
What do you like best about the product?
Love the ability to now have follow up emails created using the transcript from the call! - Seems to work really well!
What do you dislike about the product?
Search functionality when searching for calls could be better but not really an issue
What problems is the product solving and how is that benefiting you?
Recapping on calls - and buffing out notes with transcripted notes
User Friendly & Great Insights
What do you like best about the product?
Once set up it easy to add to to calls and use frequently. The insights data is good and helps control message across teh teams.
What do you dislike about the product?
Not much to dislike - It is better as a 'sales' tool, but in Client Success discussions its very useful too..!
What problems is the product solving and how is that benefiting you?
Coaching and note taking
Great place to review and catch up with your sales cycles.
What do you like best about the product?
Gives you full visbility into the insights and takeaways that occurs in all parts of your sales cycles within your accounts. See everything, and view things either in a timeline fashion, or call by call, email by email. Great way to learn what happened with your accounts in the past, and how to strategize moving forward! Very easy to use, and I use it frequently.
What do you dislike about the product?
Sometimes with duplicate accounts, there could be a mismatch of data within that account, but that doesn't seem to be Gong's fault! Not much to dislike here.
What problems is the product solving and how is that benefiting you?
Hearing my customers and potential customers live on a call. Hearing their takeaways or objections in their words, instead of just reading it off of notes or text. Visbility into all actions happening in past and ongoing sales cycles within an account, that is typically hard to see when collabarting with different departments like AE's, C-Level, and Legal.
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