Gong
Gong.ioExternal reviews
6,454 reviews
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Best tool ever for improving customer meets
What do you like best about the product?
Really cool IX and managing key metrics around cinversations
What do you dislike about the product?
Slow to upload the content after a call and some errors recording the full chat
What problems is the product solving and how is that benefiting you?
Assessing time of talk, how much interaction with customer…
Effortless Setup, Powerful Insights with Room for Enhancement
What do you like best about the product?
I appreciate Gong's ease of deployment and integration with Salesforce and Zoom, making it quick to get started. I value the seamless recording and centralization of all customer conversations, enhancing company-wide learning. The analytics feature is outstanding, providing immediate feedback on conversation dynamics and helping improve customer engagement. The visibility it offers into all conversations and its user-friendly nature make it indispensable for our sales team.
What do you dislike about the product?
I find Gong's sales engagement features lacking, which forces us to rely on additional software for taking actions after meetings. If Gong could enhance these capabilities, it would enable us to consolidate more of our tools into a single platform.
What problems is the product solving and how is that benefiting you?
I use Gong to capture and analyze customer meetings, enabling our team to learn from conversations efficiently. It centralizes conversation data, identifying next steps and improving sales engagement through analytics. This visibility and ease of use benefit our company-wide learning and customer interaction strategies.
Unreal as a rep, the AI is lagging
What do you like best about the product?
Call highlights, deal warnings, and ability to share clips is so easy. Really couldn't do it without Gong. Plus all the different integrations with other tools makes it super seamless.
What do you dislike about the product?
The AI is really bad. "Ask anything" features pulls out the wrong things, from the wrong speakers, and is rarely correct. I typically have to copy paste transcripts into other GPT/Claude-esque tools to get the information I actually want.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to take apart different calls, learn from teammates, and quickly review past deals.
Gong has become a daily function for us
What do you like best about the product?
Real time visibility for the entire go to market function into what is happening across the team and our deals. The AI functions are a game changer for productivity. Collaboration across the team is a huge plus. It takes a little getting used to if you are not familiar with these tools. There are some great people who want to help make it work seamlessly for you. I would highly recommend you have a strong revops and CRM expert who understands the intracacies of your GTM function involved while setting up the tool. The implementation can take a while and I would suggest this tool for established teams. There are likely better solutions for start ups.
What do you dislike about the product?
The support is poor and often takes days to get an answer, which is likely irrelevant. The onboarding support was good however the enablement sessions can be very generic and as your use cases grow trying to get support to help tailor gong to what you need can be frsutrating.
What problems is the product solving and how is that benefiting you?
Visibility into revenue activity and forecast accuracy.
Reliable for CSMs
What do you like best about the product?
I can immediately go back to a meeting i had and pull the transcript that I can send for a follow up email after customer meetings. It's really great for ensuring that you don't miss anything afterwards in your follow up. It's also great for going back and understanding questions that were asked by customers that you might need to review later.
What do you dislike about the product?
Nothing to think of now it get's done everything that I need it to do.
What problems is the product solving and how is that benefiting you?
helping make sure my follow ups are timely and don't leave any details out.
Great Overall Experience
What do you like best about the product?
Gong is extremely intuitive and easy to use.
What do you dislike about the product?
I came from using other tools so I have not come across anything to dislike about Gong.
What problems is the product solving and how is that benefiting you?
Gong has save my sales team time and energy with follow up sequences, tasks, and coaching opportunities.
Gong Conversation Intelligence is a Game Changer!
What do you like best about the product?
Gong makes analyzing calls and taking notes much easier for our team. The call recording and recap features save a ton of time, cutting down on the need for manual note-taking. The way it summarizes key points and provides insights directly from the interactions is incredibly helpful for coaching and improving. Our product team loves that we can set up trackers and streams so that they can be notified of any product feedback or requests while having the full context of the conversation the comments were made in.
Another standout is the support and responsiveness from the Gong team. We initially worked with Casey, and even after our purchase, she checked in to see how implementation was going and if there was anything she could do to help. It was a really stellar experience.
Another standout is the support and responsiveness from the Gong team. We initially worked with Casey, and even after our purchase, she checked in to see how implementation was going and if there was anything she could do to help. It was a really stellar experience.
What do you dislike about the product?
We ran into some issues with rolling out the Forecast feature and getting the deal boards to work as expected. Gong rolls everything up to the account/company level, since our team primarily works at the deal or contact level in HubSpot, it requires some extra steps to structure things in a way that works for us. It would be helpful if Gong offered more flexibility for teams that operate differently than traditional account-based workflows.
While Gong integrates with Hubspot and passes many of the deal/contact/company properties, things such as list memberships and associations don't pass to Gong, so if these are critical for segmenting you may have to use a work around solution.
While Gong integrates with Hubspot and passes many of the deal/contact/company properties, things such as list memberships and associations don't pass to Gong, so if these are critical for segmenting you may have to use a work around solution.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve visibility and organization across our sales processes. It also helps us coach our team effectively by giving us insights into conversations without needing to sit in on every call.
Gong - good platform on its way to being a great platform
What do you like best about the product?
Gong has been a fantastic tool for giving our team greater visibility into conversations, processes, and outcomes. The huge expansion of user access when we switched to Gong has been a game-changer, allowing us to gather way more data than before. The conversation intelligence is excellent—trackers and smart trackers have really helped us drill into specific themes, so we can adjust messaging or identify gaps. It’s also been a reliable tool for our forecasting needs. The deal boards and monitor capabilities are solid and used consistently by our team without any hiccups since setup.
Things like integrations with Salesforce and Snowflake are useful, though limited in areas like Gong Engage, so we're eager to see more improvements there. Overall, Gong’s been a key tool for aligning our teams, gathering actionable insights, and improving how we execute across the board.
Things like integrations with Salesforce and Snowflake are useful, though limited in areas like Gong Engage, so we're eager to see more improvements there. Overall, Gong’s been a key tool for aligning our teams, gathering actionable insights, and improving how we execute across the board.
What do you dislike about the product?
While Gong has been incredibly useful overall, there are areas where we’d love to see more development. For instance, the reporting for Gong Engage feels limited both in-app and via downloads. It’s tough to get deeper insights into flow performance and outcomes without manually digging through CSVs, which adds extra steps.
Another challenge has been the lack of integration between Gong Engage and some external tools like power dialing software, which has created inefficiencies for our team. That said, I appreciate Gong’s openness to feedback, and I’m optimistic these areas will improve as the product continues to evolve.
Another challenge has been the lack of integration between Gong Engage and some external tools like power dialing software, which has created inefficiencies for our team. That said, I appreciate Gong’s openness to feedback, and I’m optimistic these areas will improve as the product continues to evolve.
What problems is the product solving and how is that benefiting you?
Gong helps us improve messaging, manage deal pipelines, and analyze team performance with greater clarity. It’s invaluable for identifying coaching opportunities, tracking forecast accuracy, and aligning our sales and SDR efforts. By providing visibility into conversations and trends, Gong allows us to fine-tune strategies, optimize flows, and address challenges quickly. This has boosted team efficiency, supported new product launches, and made our processes more data-driven, driving better outcomes for the company.
Gong saves me hours every day
What do you like best about the product?
Being able to review calls and ask questions for quick responses. Follow up email generation and flows. Very easy to use and if you are on tons of calls each day it will save you hours.
What do you dislike about the product?
I think it could have more options for customizing emails and tracking.
What problems is the product solving and how is that benefiting you?
The main problem Gong solves for me every day is it accelerates my work. I don't have to worry about taking notes or writing follow up emails, I just let gong do the work and I revise.
Amzing Experience
What do you like best about the product?
The 360 experience. It does a very good job understanding the use case.
What do you dislike about the product?
It has gotten worse, it used to "follow" me to my meetings, it does not anymore.
Also, I love the KPIs section but they are not immediate to understand.
Also, I love the KPIs section but they are not immediate to understand.
What problems is the product solving and how is that benefiting you?
It really helping to keep track of meetings, of things "said" that are left in the air.
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