Gong
Gong.ioExternal reviews
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Such an amazing tool!
What do you like best about the product?
The "write me a recap email" - it makes my life a lot easier.
What do you dislike about the product?
I often mention my follow-up steps a few times in a conversation. The tool often duplicates these on my recap email and I have to delete them.
What problems is the product solving and how is that benefiting you?
Follow up emails.
Insightful Video Reviews
What do you like best about the product?
Gong really helps summarize meetings and provide actionable next steps to take
What do you dislike about the product?
the interface takes a little time to get used to
What problems is the product solving and how is that benefiting you?
Its helping transcribe my user interviews and standard company meetings
Can't Work Without It
What do you like best about the product?
The transcription and note taking is critical. I'm in Sales and can't write perfect notes of each call while still actively listening. With Gong, I know I can go back and listen or read through my calls to see if I missed anything or should have responded a different way. Truly couldn't do my job without it.
What do you dislike about the product?
The only thing I can think of is that I have to refresh my authentication pretty regularly. Small price to pay.
What problems is the product solving and how is that benefiting you?
Note taking and recording themes of the call
Gong User Reviews
What do you like best about the product?
AI functionality is great. I also like the activity page to help me manager my team.
What do you dislike about the product?
Have a portfolio view for CS. Currently everything is centered around deals.
What problems is the product solving and how is that benefiting you?
Track all communications by customers
The best calls assistant you could ask for
What do you like best about the product?
Gong is a simple, easy to use platform. I used it all of the time when in internal facing roles to quickly review customer calls. Now, as a customer success manager, I use gong on every call. It's great for reviewing your calls quickly before the big business review, and for creating a quick action plan. I honestly would be worse at my job if it weren't for gong.
It's even better now thanks to the AI. I can quickly ask the AI questions rather than scrubbing through to find what I am looking for. It even writes my follow up items or creates "game plans" for solutioning to make sure I'm serving my clients well.
It's even better now thanks to the AI. I can quickly ask the AI questions rather than scrubbing through to find what I am looking for. It even writes my follow up items or creates "game plans" for solutioning to make sure I'm serving my clients well.
What do you dislike about the product?
I sat and read this question for a few minutes and honestly could not think of anything. I want more AI, and want gong to expand more into different integrations and can't wait to see what they do next.
What problems is the product solving and how is that benefiting you?
It's fantastic to be able to rely on gong to remember customer calls for me, and outline all of the action items so I can use that brain power for something else.
We also use it in our remote space to highlight the voice of the customer. Dev teams can hear it straight from the customer themselves, and I don't have to convince product managers as much - they can tell how serious something is by listening themselves.
We also use it in our remote space to highlight the voice of the customer. Dev teams can hear it straight from the customer themselves, and I don't have to convince product managers as much - they can tell how serious something is by listening themselves.
Reduces time spent on tasks immensely
What do you like best about the product?
I use the summary features daily and helps me out a lot. Some of the issues with Gong not appearing on calls has also been resolved.
What do you dislike about the product?
Everything is great. Maybe the layout when you are searching for a specific customer call, the timeline can get a bit tricky to read.
What problems is the product solving and how is that benefiting you?
It makes it super easy to review client calls and summarise them, both for the participants but also for other teams in the company that are searching for specific feature feedback for example, they don't even need to come to us to ask if we remember any client calls where this was discussed they can just use Gong and search through it. A life saver.
#1 Tool I Use Daily
What do you like best about the product?
With recent AI updates, I'm able to understand a quick summary of a call alongside potential 'Next Steps' I need to follow up with. I use this alongside the Points of Interest function to ensure I'm making strategic and informed decisions for my accounts. This has easily cut my time in half when reviewing calls, creating emails and updating internal databases. I also now have a solution to easily share calls with customers and internally.
What do you dislike about the product?
Honestly? I can't think of anything. <3
What problems is the product solving and how is that benefiting you?
Gong provides data-driven, actionable insights for me to improve the quality of my calls and quickly take informed, smart next steps.
10/10 would recommend
What do you like best about the product?
The thing i like the most is the user friendly experience of it
What do you dislike about the product?
Sometimes the speech recognition does't work the best
What problems is the product solving and how is that benefiting you?
Gong solves the problem of time consumption of monitoring sales calls. I think the it's stracture of feedback requests makes it very easy for all sales teams to use
Simple and useful insights
What do you like best about the product?
Simplicity of UI. Ease of use. accurate analytics. AI based feedback is improving too.
What do you dislike about the product?
When playing calls, sometimes one of the speakers voice is tracked twice and we keep hearing an echo. Also the titles like "call setup" "call wrapup" are sometimes wrongly tagged.
What problems is the product solving and how is that benefiting you?
Gong gives a quick summary of my interactions with prospects over the phone. It helps with pointers on how to improve my pitch. Helps me pivot and improve my cold calling pitch.
Gong has become the most valuable tool in my tech-stack
What do you like best about the product?
No need to take notes! I can practice active listening during my calls and revisit them to give myself notes or jog my memory. The word tracking is great for searching specific topics, love all the other features as well. Specifically grabbing call snippets to share with customers (no one wants to watch an hour long product demo recording) AI Call summary is awesome. You can ask it a question about a call and it will provide answers in any format you request. Gong also tells me when I owe a customer follow up. Can't say enough about how much of a gamechanger Gong has been for me having used it for over 3 years now.
What do you dislike about the product?
I wish you could get a cusotmer facing link to share with customers before the call is fully processed. Sometimes I am trying to send a quick follow up email and I have to wait on the recording to finish processing for 30-60 minutes on longer calls.
What problems is the product solving and how is that benefiting you?
We never miss any context from lack of CRM hygiene, everything is now recording and stored in our Gong account.
Helps us level up our teams by coaching using call recordings
Deal forecasting is very handy even though we have another CRM for that.
Saves me hours each week on taking notes and writing recaps.
Helps us level up our teams by coaching using call recordings
Deal forecasting is very handy even though we have another CRM for that.
Saves me hours each week on taking notes and writing recaps.
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