Gong
Gong.ioExternal reviews
6,454 reviews
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Great for reference and filling team members in
What do you like best about the product?
It is a great tool to use when you need a refresher on what you and the customer discussed in your previous meeting. It's a great way to fill in other team members that weren't on the call as well.
What do you dislike about the product?
The transcribing function could be better. I have had times where the transcribing function was way off. It is a good feature for looking for quick points in a call, but it's a bit unreliable.
What problems is the product solving and how is that benefiting you?
We can reference calls for key information during our customer conversations. It's been very helpful when I need to follow up with a customer and need a refresher on what was discussed in our previous calls.
Recommendations to others considering the product:
Its a great tool for referencing calls and getting the information you may have missed.
Helpful to review
What do you like best about the product?
ability to see other calls/conversations teammates have had with clients.
What do you dislike about the product?
internally, we have many applications to keep track of.
What problems is the product solving and how is that benefiting you?
Reviewing what was promised in a sales call.
A highly valuable learning tool for any sales space!
What do you like best about the product?
Allows you to be fully engaged with the call and use a review / look back of the recording to gather meeting notes. Perfect way to listen to other calls without being intrusive.
What do you dislike about the product?
At this point nothing, its a solid tool for sales teams.
What problems is the product solving and how is that benefiting you?
Visibility into the client facing meetings of colleagues, best practice sharing, perfect non intrusive lookback at your own sales calls.
Recommendations to others considering the product:
You won't regret the investment
Gong - Great Training and Sales Tool
What do you like best about the product?
We have been using Gong for about a month and the best thing that I like about it is the ability to easily review a call and see where I am spending the most time during a prospect call.
What do you dislike about the product?
So far, I have yet to find something that I dislike. The tool is very easy to use and gives a lot of important feedback.
What problems is the product solving and how is that benefiting you?
There are many times that in the past, I have gotten off of a call and started reviewing my notes to see areas that I feel I missed an important detail. Gong allows me to go back and review that call and make sure that my notes are correct and detailed. It also allows me to focus more on the client during the call as I know that I can go back to review if needed.
Gong is like a sales rep's safety net
What do you like best about the product?
I love that with Gong I can see all my and my entire team's previous interactions with any account. That allows me to be more strategic in my outreach efforts and personalized in follow-up efforts. In more instances than one this has accelerated my sales cycle.
What do you dislike about the product?
I think that because Gong is so robust, sometimes it is hard to search for the exact that I am looking for. That means that that the filter function can use some work, and I look forward to the platform getting more intelligent.
What problems is the product solving and how is that benefiting you?
I'm solving for a lack of visibility into my accounts. Because there are so many touch points, sometimes I don't know what my customers have reached out about if I was not cc'd on the email. With Gong, I now have that much needed visibility.
Call Review capabilities - I can quickly search for information mentioned on a call with its transcript capabilities. This is a feature that I really like.
Call Review capabilities - I can quickly search for information mentioned on a call with its transcript capabilities. This is a feature that I really like.
Recommendations to others considering the product:
Gong has been an invaluable asset for my sales manager and me, especially to accelerate sales cycle. I recommend Gong for any business who runs a sales cycle of more than 30 days.
Amazon Review
What do you like best about the product?
The ability to see the script and analytics
What do you dislike about the product?
Gong joining the meeting sometimes cause confusion if the customer shows up a bit earlier to the call
What problems is the product solving and how is that benefiting you?
I need less notes during my calls that are recorded
I enjoy working with Gong, helps me to catch up with meetings I couldn't attend in the best way
What do you like best about the product?
I can run the time faster.
I love the transcript mode (for capturing notes)
I love the transcript mode (for capturing notes)
What do you dislike about the product?
sometimes it doesn't catch well how's speaking
What problems is the product solving and how is that benefiting you?
I'm listening to customers talking with CSM and Sales.
as a product manager it helps me hear our customers voice
as a product manager it helps me hear our customers voice
Amazing platform!
What do you like best about the product?
User friendly, possible to costumize, time saver, overview of all team and activity
What do you dislike about the product?
Too many features sometimes is overwhelming
What problems is the product solving and how is that benefiting you?
Follow ups and remembering important details about deals
Can't do my job without Gong
What do you like best about the product?
That I can focus on what the prospect is saying as opposed to making sure I am jotting down the right information. Knowing that I can replay the call back provides security
What do you dislike about the product?
The connection in the afternoon seems to be slow. If I don't have a strong internet connection, the app is pretty much useless. There are certain times during the day that I will not use the app
What problems is the product solving and how is that benefiting you?
I know with Gong.io that I am able to provide the prospect with the information they are looking for. I've realized that productive conversations are the ones where the prospect does most of the talking
Gong - must have for all Sales person!
What do you like best about the product?
It has AI capabilities that help me summaries my call and help generate follow up emails
What do you dislike about the product?
better notes taking features to make sure the notes are accurate
What problems is the product solving and how is that benefiting you?
My Notes-taking problems were resolved when I started using Gong. I do not need to focus on taking notes during a call but concentrate on the conversation itself.
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