Gong
Gong.ioExternal reviews
6,568 reviews
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Useful to improvise and develop quality plus policies
What do you like best about the product?
Feedback option and useful to shadowing calls to inculcate the best practises accross the headcount on floor.
What do you dislike about the product?
Nothing in specific but mostly looking for an option which might help us to promote the best rated calls/conversations
What problems is the product solving and how is that benefiting you?
Feedback request is working better and helping to go ahead to find the best area of opportunities on a call. Benefits in multiple ways to own the expertise on calls
Great Tool for Team guidance
What do you like best about the product?
Gong makes my Job easy by auding the calls of the sellers under me,In one go it Gives me a complete glance of the call with the call transcription turned on. On a day to day basis it is an Outstanding Tool for Monitoring the performance of the Sellers and Give Feedback week on week
What do you dislike about the product?
Everything is good but only thing to work on is sometimes the call gets updated on the call after 24 hours not immediately and Partial corrections on Audio to word Transcriptions.
What problems is the product solving and how is that benefiting you?
On a Day to Day Basis, Gong helps me in montoring the seller calls and give them feedback and i can also listen to calls at any time where the calls are stored for Day 1 of the Quarter and thats an amazing thing to look back and understand the Individual Improvement of the seller
Excellent Experience
What do you like best about the product?
It is a very helpful and useful software. It helps for the day to day learning. It helps in customer centric approach. It is a friendly software.
What do you dislike about the product?
It cannot record calls on google meet. It will be helful to record call on google meet
What problems is the product solving and how is that benefiting you?
We are able to record call on gong and listen it again on what part did we miss and we correct it by ourself.
Very Impressed with Gong
What do you like best about the product?
I like the way i can review my progess in how i am communication skills are
What do you dislike about the product?
It is nothing that i specifically don't like but if the landing page loades a lot faster it would be better
What problems is the product solving and how is that benefiting you?
Gong is helping to review the calls i take and also to help improve the company's progess
Gong Review
What do you like best about the product?
It is a wonderful tool, it helps understand and learn form our b=mistakes and also makes us understaand whaat best we can do to make it better
What do you dislike about the product?
calls taken from the google meet will not be recorded is the only thing that I dislike
What problems is the product solving and how is that benefiting you?
helps us to come over the hurdles in the work flow it helps us understand what better could we do in the next calls that we take
Impressive analytics.
What do you like best about the product?
It is all around a great product. You are able to see the percentage of which attendees were speaking on a call. I love the stats and analytics. Each call will give you the talk ratio, longest monologue, longest customer story, interactivity, patience score, etc.
What do you dislike about the product?
Cannot think of anything. Not only do I enjoy using Gong but I have seen consistent prodcut releases. Newly released is the call spotlight which reviews a call brief and next steps. This is helpful if you are not able to listen to the audio but still need to glean information from the call.
What problems is the product solving and how is that benefiting you?
I work in Customer Success and the analytics let us know what we can improve on. We are able to see when the customer is engaged, speaking, and asking questions.
Good
What do you like best about the product?
It helped me work and improve on my pitch and also to reduce my talk ration
What do you dislike about the product?
At times it gets hanged which is a tech issues but that have never been an issue. Found little completed to upload the records
What problems is the product solving and how is that benefiting you?
To have recoding data to review the call and work on any improvemenets if applicable. It also give the data of what should be the talk ration and how to improve
Gong is the best Sales tool
What do you like best about the product?
It helps us understand how can we improve by listening to our calls again and again. It helps in getting feedback as to where can we improve and make our selfs better
What do you dislike about the product?
The translations are not very accurte it doesn't show the correct one and sometimes the gong works really slow which is the only draw back about gong over all no complaints
What problems is the product solving and how is that benefiting you?
It helps us to hear our own calls and help us understand areas of learning as it has a feature to share feedbacks. It makes us understand how can we improve while having a conversation
great , amazing
What do you like best about the product?
helps to learn its like real time check as we will learning from our mistakes
What do you dislike about the product?
nothing i dislike about this because i liked
What problems is the product solving and how is that benefiting you?
it gives the information of where are in terms of our scores
Gong has been very helpful in providing summary of each call and meeting that we can always look.
What do you like best about the product?
The summary of the call is what I really like and how it is integrated to our teams and with the transcription so we have the option to read or to re-listen to it.
What do you dislike about the product?
I cannot think of any downside, I understand that summary of the call is not available real time but still this is something that will still be available after a few minutes. Right now, I really can't think of anything.
What problems is the product solving and how is that benefiting you?
The problem of not getting all the customer's query and not being familiar with their language. We have clients from different industries and there are times that they uses language different from what we used to encounter. Because of the function where it is recorded his benefits us to re-listen do some research then came up of a better recommendations after further review.
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