Gong
Gong.ioExternal reviews
6,568 reviews
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Too ubiquitous not to use
What do you like best about the product?
It's so popular that by osmosis it feels very user friendly. Call recording and transcript is nice for ICs. Management loves rolling up forecasts easily.
What do you dislike about the product?
I've had trouble with the search/filing function, trying to find a call or two. but that's probably more of an issue with our Gong admins architecture
What problems is the product solving and how is that benefiting you?
Gong is the equivalent of athletes looking at game film
Gong is an amazing tool to analyze our sales calls!
What do you like best about the product?
The ability to search call recordings, it's easin transcribing calls, and the ability to secure call recordings
What do you dislike about the product?
Complexity in integrating Gong with other systems.
What problems is the product solving and how is that benefiting you?
Analyzing sales calls allows us to improve our communication with clients. Being able to search keywords within records is vital to our sales managers.
This tool is a gold mine of knowledge
What do you like best about the product?
I use Gong to see how my co-workers are handling industry related questions/concerns. It also helps me get a feel for customers personalities prior to taking them on as a client. I can review material on my own time. Also the insights tab helps me see where to improve in my interactions. I use this tool nearly every day, and highly recommend it.
What do you dislike about the product?
No downsides that I am currently aware of.
What problems is the product solving and how is that benefiting you?
Gong helps me to gain insights into the way I conduct myself on calls compared to teammates. Searching key words and phrases and subscribing to those when needed to stay up to date on industry related info being discussed in calls.
Love it
What do you like best about the product?
It helps me assess myself. It helps me take notes of what I and the customer spoke on call. So i can always go back to it when i wanna recall something.
What do you dislike about the product?
The speech to text (or) transcription is not very accurate. I might not be able to listen to the call at all times, so accurate transcription would really help that.
What problems is the product solving and how is that benefiting you?
Helps keep a transcript of the conversation, topics discussed. It also helps us remember how the conversation went.
Very convenient. Especially the transcripts.
What do you like best about the product?
The fact that I can go back to it and listen to my calls anytime I want. This helps me identify my mistakes and correct them.
What do you dislike about the product?
The comment feature can get stuck sometimes. It makes it very difficult to tag my peers.
What problems is the product solving and how is that benefiting you?
Helps me identify areas I missed out and what could have been done better to be more convincing.
Its a great tool
What do you like best about the product?
Its unique feature to audit our calls to know where we did good and where we are missing
What do you dislike about the product?
Nothing. I am happy with everything.Its a good tool
What problems is the product solving and how is that benefiting you?
To correct myself and my team members calls
Working with Gong has helped me improve the quality of consultations I provide.
What do you like best about the product?
I like how gong has the feature where the text comes up and the accuracy of it. And also marking the duration for each task helps me review the quality of my call quickly. This helps me save time and also work on the oppurtunities to improve.
What do you dislike about the product?
Gong could improve the accuracy while converting the speech to text. It could be imprvoed to understand the flow of the call in a much better way. Other than that i am satisfied with performance.
What problems is the product solving and how is that benefiting you?
It is helping me understand my call flow better. And it is helping me do it in quick time as i can go through the text that is converted from the speech and I do not have to listen to the whole call.
Amazing features!
What do you like best about the product?
Gong has many amazing features which helps me with the conversations and the transcripts helps me undersatand everything more clearly.
What do you dislike about the product?
Sometimes the transcript does not capture the words accurately
What problems is the product solving and how is that benefiting you?
Understanedings the conversations and recording every conveersation helps me to keep a track of everything.
Gong feedback
What do you like best about the product?
Call listening and pointers for call improvement
What do you dislike about the product?
delay in reflecting calls and giving suggestions
What problems is the product solving and how is that benefiting you?
Listening to calls and improving where we miss on
Very Happy
What do you like best about the product?
Product specifications are the most i like
What do you dislike about the product?
Page loading could be better and everthing else is good
What problems is the product solving and how is that benefiting you?
Gong is helping me understanding where i stand in terms of sales
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