Gong
Gong.ioExternal reviews
6,454 reviews
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Gong just makes sense
What do you like best about the product?
I love the simplicity of listening and reviewing calls directly from my desktop or mobile phone. The ability to time stamp and provide feedback is imperative. I also love that I am alerted when a member of my team has completed a call or demo so that I can prioritize what is needed to listen to. It is great to have my entire team accessible and also create filters to make it easier to track. Ultimately, I appreciate Gong's ability to centralize all communication for review and feedback to share, coach, and provide immediate or delayed training for my staff and other teams as well.
What do you dislike about the product?
I would love a better live listen option. When we are accessing into calls, it is based on recordings or jumping into a zoom call. I would love the ability to "secret shop" and live listen without being visible in the call. That functionality would take me from a 9 to a 10.
What problems is the product solving and how is that benefiting you?
Providing tangible and script feedback. I can not get around to everyone but Gong allows me to provide coaching and feedback at any time.
Great value from the start
What do you like best about the product?
A few features have stood out to me so far and have added value. The call recap with actions to take, call summaries, and the keyword searches have been valuable to date. Also the talk ratio analysis!
What do you dislike about the product?
Not much, so far I am finding a lot of value from using Gonog.
What problems is the product solving and how is that benefiting you?
- Talk ratio (making sure I am talking less)
- making sure there is multi-threading with your deals
- Seeing your last outreach on deals has already helped me
- making sure there is multi-threading with your deals
- Seeing your last outreach on deals has already helped me
Excellent tool for sales team enablement
What do you like best about the product?
Simple to review past meetings, jump to a specific speaker, easy to access
What do you dislike about the product?
nothing works as expected ...............
What problems is the product solving and how is that benefiting you?
Ability to attend past meetings, instead of being on the call with the customer
Recommendations to others considering the product:
Very useful
Using Gong to optimize sales skills, structure & success for a small team.
What do you like best about the product?
I like the meeting transcriptions & data I'm able to pull from those recordings.
What do you dislike about the product?
We do not have a need for some of the deal tracking products
What problems is the product solving and how is that benefiting you?
We are uncovering gaps and leveling up sales skills
Great notetaker
What do you like best about the product?
- The ability to speed up watching callbacks
- transcripts
- seeing who is talking when
- grouping of certain clients timeline
- transcripts
- seeing who is talking when
- grouping of certain clients timeline
What do you dislike about the product?
- UI somewhat hard to find what I need on first search
What problems is the product solving and how is that benefiting you?
Playing back customer calls, to take better notes!
Really Impressed
What do you like best about the product?
I am impressed with the depth of the system. Also, the insight dashboard is very helpful and nice to view at a glance.
What do you dislike about the product?
The actual dictation is a bit inconsistant
What problems is the product solving and how is that benefiting you?
It is nice not to try and keep notes on a call and just go back and review later when you have time.
Gong as a personal assistant
What do you like best about the product?
I like the ability to review my meeting transcription while hearing and viewing the recording. The transcription tool increases my productivity for capturing meeting notes with greater clarity. Yes, it is not always accurate. However, I can quickly locate a specific area in the recording while reading the transcription.
What do you dislike about the product?
The transcription is not always accurate, so I can't rely on the transcription only to understand what happened in the meeting. However, I can quickly locate a specific area in the recording while reading the transcription and listen to the recording.
What problems is the product solving and how is that benefiting you?
My team and I are helping our customers migrate to a new platform. Gong helps us to keep the appropriate communication with our customers.
Gong Review
What do you like best about the product?
They email too many times and it does not do the function that we are paying it to do
What do you dislike about the product?
I have filled surveys out and not gotten my reward
What problems is the product solving and how is that benefiting you?
We are solving our sales team gaps. We can now understand trends that work and what emails do not catch attention of its readers. A lot of areas of improvements on how our sales reps are executing their calls came from Gong.
Recommendations to others considering the product:
Hands down use!
Great call-insights tool
What do you like best about the product?
The way it organizes the speakers in the call
What do you dislike about the product?
Not being able to jump 15sec (for example) forward - you can only jump forward to the next speaker.
What problems is the product solving and how is that benefiting you?
- Calls automatic recording
- Getting insights from calls with customers
- Being able to review calls you haven't attended easily
- Getting insights from calls with customers
- Being able to review calls you haven't attended easily
Gong is great!
What do you like best about the product?
I don't need to be typing notes, and I can focus on the call at hand. It also provides a detailed, searchable summary of the call for copying and sharing out the transcript. I can organize the calls I have with customers into their specific folders for reference in the future.
What do you dislike about the product?
As I work in a very technical field, some words come across misconstrued as something else; however, reading the paragraph, it is easy to decipher what was said.
What problems is the product solving and how is that benefiting you?
I am capturing finer details of sales calls, including business challenges and technical issues customers have.
Recommendations to others considering the product:
AI dictation accuracy still needs a bit of work but gets the job done.
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