Gong
Gong.ioExternal reviews
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Amazing tool, getting a lot of value from it
What do you like best about the product?
I like the transcripts and analyzes calls.
What do you dislike about the product?
The search functionality is not always working
What problems is the product solving and how is that benefiting you?
guiding us to coach our team better
I like the recording and transcription feature
What do you like best about the product?
I like the recording and transcription features the most.
What do you dislike about the product?
Integrations and overall support can be improved.
What problems is the product solving and how is that benefiting you?
It helps me manage all contracts and stuff and the best part is the recording and AI summary frature. The Notetaker is beter than most other apps in the market, in my experience.
Gong review
What do you like best about the product?
Awesome for call scheduling and recording
What do you dislike about the product?
nothing as such
at times missing the recordings is the issue
at times missing the recordings is the issue
What problems is the product solving and how is that benefiting you?
Calls recording and scheduling
Amazing and brilliant!!!
What do you like best about the product?
I dont need to take any notes, its done for me.
What do you dislike about the product?
Sometime it gets it wrong, and things are twistet in the recording, but that is ok since, I was at the event and do know what it is about.
What problems is the product solving and how is that benefiting you?
Takes notes for me. It records the whole call or meeting and makes it very easy to go back to the individual points when ever I need to.
Good onboarding and excelletn product
What do you like best about the product?
Holistic view of deals and accounts in a more digestible format than salesforce.
It is very easy to use and has been very easy to implement.
With Salesforce it was super easy to integrate with their OOTB solution
It is very easy to use and has been very easy to implement.
With Salesforce it was super easy to integrate with their OOTB solution
What do you dislike about the product?
Haven't come across many things, and the pipeline for what is being added to the system is going to make this a very hard product not to have in the tech stack
What problems is the product solving and how is that benefiting you?
The biggest one was keeping our CS and Sales conversations in one place for them to be analysed.
But also being able to customise what drives what stats for opportunities was a big improvement as well
But also being able to customise what drives what stats for opportunities was a big improvement as well
Effortless Call Management with Comprehensive Features
What do you like best about the product?
I love using Gong because it's super easy to set up. I just logged in, connected it to Zoom, and it records all my calls. This makes it incredibly easy for me to look back at my summaries and share snippets with coworkers without any trouble. I appreciate how Gong solves the problem of having to take hand notes during calls. The comprehensive call summaries allow me to focus on the conversation, ask good questions, and be fully present. It also makes sharing information with coworkers and management remarkably simple, especially when preparing for presentations or executive business reviews. I find the keyword search feature very handy for looking up specific words mentioned during calls. I love the ability to create snippets easily and share them with others. The email summary generation after calls is another feature I appreciate, as well as Gong's integration with Salesforce and the ability to keep track of open opportunities. Access to the full transcript of each call is something I find very beneficial. Gong's ease of use and intuitive interface are significant factors for me, and I'm very familiar with it now, which makes me more inclined to ensure it's available in my workplace.
What do you dislike about the product?
I find it a bit time-consuming and cumbersome to have to cut and paste conversations into ChatGPT to extract strategic insights. I wish Gong had more integrated AI features that could automatically generate summaries and analyze customer interactions to save time.
What problems is the product solving and how is that benefiting you?
Gong provides comprehensive call summaries, eliminating manual note-taking, allowing me to focus on conversations. It simplifies sharing call details with coworkers and management, and I can reference old calls for presentation preparation. It's tied to Salesforce, enhancing access to records and opportunities.
Great training tool
What do you like best about the product?
Gong makes it incredibly easy to find different topics throughout the conversation by time stamping. The read along transcript is also fantastic.
What do you dislike about the product?
I would like to see improvements in the search function when looking for conversations.
What problems is the product solving and how is that benefiting you?
It allows me to review customer calls as well as best practices for successful calls with other AE's.
Great for notetaking and establishing next steps
What do you like best about the product?
Transcripts after call to keep people accountable.
What do you dislike about the product?
How some customers don't like to be recorded.
What problems is the product solving and how is that benefiting you?
Helps determine if a deal is real and gives me the ability to focus more and not get distracted with notetaking.
Great for Call Analytics
What do you like best about the product?
What I like best about Gong is the clarity it brings to deal execution and coaching. The ability to quickly surface key moments from calls like objections, next steps, and competitor mentions—saves time and removes guesswork. It also standardizes how we review performance across the team, making coaching more consistent, data-driven, and impactful.
What do you dislike about the product?
What I dislike about Gong is the limited flexibility in customizing dashboards and sometimes generic call reviews. It’s hard to tailor views to specific teams or segments without exporting data. Also, the AI summaries can sometimes miss context, which means team still need to review parts of calls manually. A more intuitive UI for first-time users would also help.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of visibility and inconsistency in sales execution. It gives us a clear view into customer conversations, making it easier to spot risks, coach reps, and align teams. This has led to faster ramp-up time, more consistent messaging, and better forecasting accuracy—saving hours of manual work and driving more predictable revenue outcomes.
Great summarised meeting notes incl action points!
What do you like best about the product?
Great summarised meeting notes incl action points!
easy to implement and use.
I like that it notifies others in the meeting that the call is being recorded on entry.
easy to implement and use.
I like that it notifies others in the meeting that the call is being recorded on entry.
What do you dislike about the product?
the last recording I did didn't work and I wasn't able to send it to the customer
What problems is the product solving and how is that benefiting you?
summarising meeting notes and action points saving a lot of time
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