Gong
Gong.ioExternal reviews
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A Must Have Tool for AE's
What do you like best about the product?
Gong makes my job as an Account Executive easier. It records and transcribes my customer calls, helps me catch key details, and makes follow ups more effective. It’s a game changer for staying organized and improving every conversation.
What do you dislike about the product?
I haven’t been using Gong for long, so no major dislikes yet. The platform is full of features, and I’m still getting used to everything. Sometimes the transcripts aren’t perfect, but overall it’s been very reliable.
What problems is the product solving and how is that benefiting you?
Gong helps me revisit customer calls whenever I need, so I never miss important details. It also gives my managers the ability to provide targeted coaching based on real conversations, which has been incredibly valuable for improving my sales skills and overall performance
Gong Is The Best For Its Flows
What do you like best about the product?
The option to add multiple people to the flow and then forget about it as it does the job as per the way the flow is designed. I dont have to keep a tab on the Emails i have sent to people and the calls missed for customers
What do you dislike about the product?
It times out for majority of the time i try to login and use it .
What problems is the product solving and how is that benefiting you?
multiple people to add to flows and automate the steps
Gong Positive Feedback
What do you like best about the product?
First is the power of self-coaching and improving my own performance. Being able to replay my client calls and see the full transcript is a game-changer. I can analyze my talk-to-listen ratio, pinpoint moments where I could have asked a better discovery question, and refine how I explain complex topics like new campaign types or ad policies. It provides an objective look at my approach that’s impossible to get from memory alone.
What do you dislike about the product?
I don't think there's anything I dislike for their features now, I am satisfied with those features I usually use.
What problems is the product solving and how is that benefiting you?
I always needed to create an email for a summary of discussion after every sales call so its a little bit hassle for me to do that aside from other admins I needed to get that done. But there is a feature in Gong that they have the summary of every call in bullet points so it is much easier for me to do that now.
Feedback
What do you like best about the product?
realtime recordings, excellent. knowledgeable
What do you dislike about the product?
oh nothing. everything in Gong are very nice
What problems is the product solving and how is that benefiting you?
realtime feedback. the ai can help us provide a summary of the conversation. it very convenient to use. I love it
Meeting Summarization & Key Point Capture
What do you like best about the product?
Explaining the Conversation (Call Spotlight/Briefs)
Goal: Quickly catch up on a meeting without listening to the recording.
How Gong Explains: After a call, Gong's AI generates a structured summary (Call Spotlight or Briefs) that "explains" what happened by providing:
A short, paragraph-long recap of the entire discussion.
Bulleted key points or key takeaways from the customer.
Clearly identified next steps and action items that were agreed upon.
Goal: Quickly catch up on a meeting without listening to the recording.
How Gong Explains: After a call, Gong's AI generates a structured summary (Call Spotlight or Briefs) that "explains" what happened by providing:
A short, paragraph-long recap of the entire discussion.
Bulleted key points or key takeaways from the customer.
Clearly identified next steps and action items that were agreed upon.
What do you dislike about the product?
None so far since it is effective when creating a proof of pitch and discussion
What problems is the product solving and how is that benefiting you?
Gong automatically captures 100% of customer interactions (calls, emails, meetings) and uses AI to extract objective data points like sentiment, talk-to-listen ratios, and key topics discussed. This gives you real, reality-based insights into deal health.
Makes reviewing calls and follow up SO SIMPLE.
What do you like best about the product?
I love that it transcribes and outlines my customer calls. It it so easy for me to ask questions about a past call and navigate to that section. Other features I love - listening back over calls with my boss for coaching, reviewing team member calls to improve product knowledge, and more.
Overall, I was part of a pilot with our company, so they are still unlocking additional features for us and I'm sure there is a lot more that I haven't take advantage of yet!
Overall, I was part of a pilot with our company, so they are still unlocking additional features for us and I'm sure there is a lot more that I haven't take advantage of yet!
What do you dislike about the product?
Nothing yet, it has been easy to integrate into my workflow & Salesforce so far.
What problems is the product solving and how is that benefiting you?
Helps me review customer conversations and calls so that I can stay on top of next steps and provide a professional, clear experience for my customer.
Turning Calls into Actionable Insights
What do you like best about the product?
What I like best about Gong is the complete visibility it gives into customer conversations. It highlights key moments, risks, and action items, making it easier to coach teams and improve deal outcomes. The AI-driven insights save time and help us focus on what truly moves the needle.
What do you dislike about the product?
One downside of Gong is that it can sometimes feel overwhelming with the volume of data and notifications. The AI insights are powerful but may require some time to interpret and act on effectively.
What problems is the product solving and how is that benefiting you?
Gong helps capture and analyze every customer conversation, uncovering key risks, opportunities, and insights that would otherwise be missed. This improves coaching, accelerates deal cycles, and ensures more predictable sales outcomes.
Great tool for sales professionals
What do you like best about the product?
It is simple to use, easy to integrate, and accurate.
What do you dislike about the product?
Sometimes customers do not want it, and this feels like a big step back.
What problems is the product solving and how is that benefiting you?
Main use case is taking notes to capture valuable information, the second is sales coaching, gong can give feedback, as well as we share some meeting moment with the team as an example of difficult questions, and brainstorm what would be the best way to react here.
Holy moly - Gong saves my life everyday!
What do you like best about the product?
Honestly, no complaints here. I love the actionable insights, sales advice/takeaways, and ability to send snippets. Employee UI is amazing! I use Gong every single day.
What do you dislike about the product?
(of course it takes a second for AI to learn) but AI capabilities could improve.
What problems is the product solving and how is that benefiting you?
-remembering pain / client's use cases
-I use transcripts and the actionable takeaways everyday.
-sending recordings of our calls / product for "demos"
-I use transcripts and the actionable takeaways everyday.
-sending recordings of our calls / product for "demos"
Easy to onboard and start benefitting from metrics & insights quickly
What do you like best about the product?
The onboarding process was smooth, with a dedicated Pro Team member available to guide me and answer any questions. The Customer Success Manager is also accessible to review account setup and provide best practice recommendations. After setup, syncing with the CRM is seamless, which saves the team both time and frustration. The dashboards in Forecast are visually impressive and can be customized for different time periods, as well as for team or individual views.
What I appreciate most is that Gong provides a wide range of on-demand trainings, online guides, and a comprehensive Knowledge Base, making it easy for admins to navigate setup independently. Monthly webinars help keep users updated on new product features, and the user interface is intuitive, making it straightforward to create deal boards and dashboards.
What I appreciate most is that Gong provides a wide range of on-demand trainings, online guides, and a comprehensive Knowledge Base, making it easy for admins to navigate setup independently. Monthly webinars help keep users updated on new product features, and the user interface is intuitive, making it straightforward to create deal boards and dashboards.
What do you dislike about the product?
I wish Gong offered more filtering options when searching through conversations, and I would also like to see the ability to set custom timeframes in the dashboard filters.
What problems is the product solving and how is that benefiting you?
Gong is supporting our team in following the sales playbook, while also assisting managers in reviewing and keeping the pipeline organized. This helps ensure that our forecasts to the Executive Team are accurate.
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