Gong
Gong.ioExternal reviews
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Great tool for capturing insights on Zoom calls
What do you like best about the product?
I love that I can capture a call, have it transcribed, jump around to key point in the call, and attach notes on important points made during the call to share with others. Being able to share snippets of calls with others is also a great feature. Lastly, the insights that you can get from a call automatically, such as spending too much time talking and not enough listening or using certain key words too much or not enough can help in coaching teams on how to improve their call process.
What do you dislike about the product?
The transcription can certainly use some work as I have found many instances of incorrect interpretations of key words that significantly change the understanding of the conversation or the ability to search and find what you are looking for across a series of calls.
What problems is the product solving and how is that benefiting you?
Taking better notes is where Gong really shines. I have been able to quickly follow up on a previous call as a reminder of specifics that were discussed or go back and watch calls to catch up on an account of which I was not involved previously and to fill gaps on notes that were provided to me.
Gong is great!
What do you like best about the product?
Being able to review and breakdown my colleagues and my own performance on calls with clients.
What do you dislike about the product?
Not too many downsides! It would be great if it could record calls that were not on zoom.
What problems is the product solving and how is that benefiting you?
Quality of conversation on the phone, sales tactics, etc.
Great tool for new hire ramp up and deal intelligence - Highly recommend for all SaaS sales teams
What do you like best about the product?
Broad integration that collects all critical data
What do you dislike about the product?
Support knowledge base could be more intuitive; I have to use our CSM for basic customization.
What problems is the product solving and how is that benefiting you?
Training ramp up, pipeline management, coaching (peer to peer, self coaching)
A definite try!
What do you like best about the product?
The best thing about Gong is that getting access to it doesn't mean you have to be a recording user. You can be a non-recording user as well. Just listen to the required calls and act where needed.
It is very helpful in coaching the new Joiners in the organization. It has various useful insights that hardly any tools have.
It is a great competitor.
It is very helpful in coaching the new Joiners in the organization. It has various useful insights that hardly any tools have.
It is a great competitor.
What do you dislike about the product?
One thing that I do not like about Gong is that it charges a fee or sets a limit to non-recording users as well.
There are competitors that do not have any limit or charge on the count of non-recording users.
There are competitors that do not have any limit or charge on the count of non-recording users.
What problems is the product solving and how is that benefiting you?
Coaching the new joiners is one of the main problems. Offline training helps but actually listening to the calls and understanding how others crack deals is a lot more productive.
Business Development Representative Using Gong
What do you like best about the product?
I like call recordings the best because it is very beneficial to improve skills and remember helpful information from a call.
What do you dislike about the product?
I dislike the organization of the website the most.
What problems is the product solving and how is that benefiting you?
It helps me improve my cold calling skills and reflect on old convos to get important information. My manager also coaches our team with Gong.
Call recording made easy
What do you like best about the product?
Call recordings are still a great benefit and ease of use is still great!
What do you dislike about the product?
The data the needs to passed back an fourth is not as customizable as our business needs it to be.
What problems is the product solving and how is that benefiting you?
Main problem was to ensure that our enterprise team stayed complaint when recording calls. Gong makes it easy to ensure that all parties involved in calls or meetings know that the call or meeting is being recorded. We also needed a way to log meeting activity consistently in salesforce for commission payout and other needs.
Onboarding Nightmares are no more
What do you like best about the product?
The ease of administration. It's easy to set up and easy to maintain. It's also just so much more than a recording platform. Being able to easily identify certain types of conversations and important parts of conversations without listening to an entire 60-minute call is amazing. There are also endless use cases. Rolling out a new product? Give your product team a license to gather feedback.
What do you dislike about the product?
While the setup was easy and it's easy to maintain, there were some hiccups with the technical setup with Zoom. It got sorted but it slowed down our time to utilize the tool across the org.
What problems is the product solving and how is that benefiting you?
Our onboarding was a challenge. We had a long list of recordings that reps would identify as "good calls" but what was considered "good" was subjective. Gong takes opinion out of it. It identifies good, bad, etc as well as identifying key pieces of calls that are important. There is no need for someone to waste time listening to calls where 1/2 of the content is fluff or irrelevant. We have keywords set up for our different rev orgs and it helps them identify things specific to their role and team.
Easy to use for all types of users
What do you like best about the product?
It's easy to fast forward or back track on a conversation, as well as to look up specific key words for our sales team like "objections."
What do you dislike about the product?
The security profiles are not as customizable as we'd like.
What problems is the product solving and how is that benefiting you?
The ability for less experienced sales reps to learn from others; the ability to catch reasons why we may not be converting deals.
Recommendations to others considering the product:
Make sure that you clearly evaluate who needs to record conversations versus simply listen to others.
Very useful for Sales reps
What do you like best about the product?
call recording, analytics, logging in salesforce
What do you dislike about the product?
automatically assigns to an opportunity, even if it's incorrect
What problems is the product solving and how is that benefiting you?
call recording for sales enabement
Easy and convenient
What do you like best about the product?
- Easy to use and navigate through
- Can easily find the calls that I'm interested in
- Interface is easy on the eyes; not crowded or cluttered
- Can easily find the calls that I'm interested in
- Interface is easy on the eyes; not crowded or cluttered
What do you dislike about the product?
I haven't found one yet and hopefully won't.
What problems is the product solving and how is that benefiting you?
Gong helps me find resources I need to do my job better.
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