Gong
Gong.ioExternal reviews
6,536 reviews
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A Great Tool, When Used
What do you like best about the product?
The ability to search the database of past calls for keywords
What do you dislike about the product?
Some user interface just isn't as smooth as I'd hope. The AI for suggested tasks and so forth just aren't really useful. I'd hope we could rely on Gong to reliably suggest helpful tasks.
What problems is the product solving and how is that benefiting you?
Training for new AE's is made a lot easier.
Recommendations to others considering the product:
Just be sure that it is, in fact, being utilized by the team for training.
Tool that helps Customer Success and training
What do you like best about the product?
Gong automatically records all our Sales and Customer Success calls regardless of the tools we use (Teams, Zoom, GoTo, etc) and each recording is sent out with very detailed and helpful information about the call. The analytics help us identify opportunities for training as well as sales opportunities. If there are specific calls to action, these are called out. We can isolate portions of the call and send them to appropriate teams for review. It just makes it very easy for us to get relevant data about our teams calls and we are able to more quickly take action as needed. We have even had customers inquire about this for their own teams. If you have a sales or Customer Success team making outbound or onboarding/training calls, I would recommend using Gong tools.
What do you dislike about the product?
Not sure if it is available or we don't pay for the service yet but transcription of calls is not available when you share a call with Customers. Our services cater to the accessibility community and transcription is very important. This would be a big win for our team if it was available.
What problems is the product solving and how is that benefiting you?
We have been able to see a 20% quicker onboarding of new staff as a result of recorded calls, reduced additional customer trainings by 38% (by using recordings) and our Sales team has improved time from discovery call to close by 16%. We don't have data to support but I know we are seeing improvements on action items that are called out during calls.
Great for Meeting Recordings and Sharing Internally/Externally
What do you like best about the product?
I like that I can share a link to a recorded call with my customers, rather than trying to email a large video file.
What do you dislike about the product?
I would like to have better organization with Gong to be able to easily find a previous call I'm searching for. With current search functionality, it can be difficult to find a previous call I'm looking for.
What problems is the product solving and how is that benefiting you?
We are able to come back to information provided in customer calls and always have the recorded calls as a reference. Gong also eliminates the need to manually click 'Record' like you need to in Zoom. It's nice to have it automatically record the meeting when external attendees are included in the call.
Love Gong for note taking
What do you like best about the product?
The note takign feature is excellent. Specifically, I love how I can review a sales call via audio or transcript.
What do you dislike about the product?
No complaints at the moment. I could stand to learn more about other features.
What problems is the product solving and how is that benefiting you?
With gong, I now have the ability to take perfect notes while simultaneously giving 100% of my concentration to my customer
Gong just makes sense
What do you like best about the product?
I love the simplicity of listening and reviewing calls directly from my desktop or mobile phone. The ability to time stamp and provide feedback is imperative. I also love that I am alerted when a member of my team has completed a call or demo so that I can prioritize what is needed to listen to. It is great to have my entire team accessible and also create filters to make it easier to track. Ultimately, I appreciate Gong's ability to centralize all communication for review and feedback to share, coach, and provide immediate or delayed training for my staff and other teams as well.
What do you dislike about the product?
I would love a better live listen option. When we are accessing into calls, it is based on recordings or jumping into a zoom call. I would love the ability to "secret shop" and live listen without being visible in the call. That functionality would take me from a 9 to a 10.
What problems is the product solving and how is that benefiting you?
Providing tangible and script feedback. I can not get around to everyone but Gong allows me to provide coaching and feedback at any time.
Great value from the start
What do you like best about the product?
A few features have stood out to me so far and have added value. The call recap with actions to take, call summaries, and the keyword searches have been valuable to date. Also the talk ratio analysis!
What do you dislike about the product?
Not much, so far I am finding a lot of value from using Gonog.
What problems is the product solving and how is that benefiting you?
- Talk ratio (making sure I am talking less)
- making sure there is multi-threading with your deals
- Seeing your last outreach on deals has already helped me
- making sure there is multi-threading with your deals
- Seeing your last outreach on deals has already helped me
Excellent tool for sales team enablement
What do you like best about the product?
Simple to review past meetings, jump to a specific speaker, easy to access
What do you dislike about the product?
nothing works as expected ...............
What problems is the product solving and how is that benefiting you?
Ability to attend past meetings, instead of being on the call with the customer
Recommendations to others considering the product:
Very useful
Using Gong to optimize sales skills, structure & success for a small team.
What do you like best about the product?
I like the meeting transcriptions & data I'm able to pull from those recordings.
What do you dislike about the product?
We do not have a need for some of the deal tracking products
What problems is the product solving and how is that benefiting you?
We are uncovering gaps and leveling up sales skills
Great notetaker
What do you like best about the product?
- The ability to speed up watching callbacks
- transcripts
- seeing who is talking when
- grouping of certain clients timeline
- transcripts
- seeing who is talking when
- grouping of certain clients timeline
What do you dislike about the product?
- UI somewhat hard to find what I need on first search
What problems is the product solving and how is that benefiting you?
Playing back customer calls, to take better notes!
Really Impressed
What do you like best about the product?
I am impressed with the depth of the system. Also, the insight dashboard is very helpful and nice to view at a glance.
What do you dislike about the product?
The actual dictation is a bit inconsistant
What problems is the product solving and how is that benefiting you?
It is nice not to try and keep notes on a call and just go back and review later when you have time.
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