Gong
Gong.ioExternal reviews
6,536 reviews
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Gong as a personal assistant
What do you like best about the product?
I like the ability to review my meeting transcription while hearing and viewing the recording. The transcription tool increases my productivity for capturing meeting notes with greater clarity. Yes, it is not always accurate. However, I can quickly locate a specific area in the recording while reading the transcription.
What do you dislike about the product?
The transcription is not always accurate, so I can't rely on the transcription only to understand what happened in the meeting. However, I can quickly locate a specific area in the recording while reading the transcription and listen to the recording.
What problems is the product solving and how is that benefiting you?
My team and I are helping our customers migrate to a new platform. Gong helps us to keep the appropriate communication with our customers.
Gong Review
What do you like best about the product?
They email too many times and it does not do the function that we are paying it to do
What do you dislike about the product?
I have filled surveys out and not gotten my reward
What problems is the product solving and how is that benefiting you?
We are solving our sales team gaps. We can now understand trends that work and what emails do not catch attention of its readers. A lot of areas of improvements on how our sales reps are executing their calls came from Gong.
Recommendations to others considering the product:
Hands down use!
Great call-insights tool
What do you like best about the product?
The way it organizes the speakers in the call
What do you dislike about the product?
Not being able to jump 15sec (for example) forward - you can only jump forward to the next speaker.
What problems is the product solving and how is that benefiting you?
- Calls automatic recording
- Getting insights from calls with customers
- Being able to review calls you haven't attended easily
- Getting insights from calls with customers
- Being able to review calls you haven't attended easily
Gong is great!
What do you like best about the product?
I don't need to be typing notes, and I can focus on the call at hand. It also provides a detailed, searchable summary of the call for copying and sharing out the transcript. I can organize the calls I have with customers into their specific folders for reference in the future.
What do you dislike about the product?
As I work in a very technical field, some words come across misconstrued as something else; however, reading the paragraph, it is easy to decipher what was said.
What problems is the product solving and how is that benefiting you?
I am capturing finer details of sales calls, including business challenges and technical issues customers have.
Recommendations to others considering the product:
AI dictation accuracy still needs a bit of work but gets the job done.
Where's this been all my life?
What do you like best about the product?
Makes it super easy for follow up with my partners and gives great reminders.
What do you dislike about the product?
I would like if there was a way to have Gong on ad hoc meetings in an easy way.
What problems is the product solving and how is that benefiting you?
Overall helps me be more effective and intentional with my partners
Gong Review
What do you like best about the product?
The ease of pulling calls from other reps to help further my knowledge.
What do you dislike about the product?
Nothing that I know of now. I am relatively new to Gong, but so far, I think it's pretty user-friendly.
What problems is the product solving and how is that benefiting you?
Being new to my company, I can listen to other team members qualifying calls and pitches.
Great interaction to organize and review client calls
What do you like best about the product?
The interface is easy to use and very clean.
What do you dislike about the product?
The AI could be a bit smarter in filtering similar client quotes together.
What problems is the product solving and how is that benefiting you?
I have noted a better understanding of sales calls and demos from outside their organization, which has led to better company unity towards our vision.
I wish this was around much earlier in my career!
What do you like best about the product?
Being on the sales and marketing side, business development side, etc. I find Gong to be of incredible value. When you're having discovery calls and conversations, you want to focus on the conversation entirely and not have your mind split between listening, taking notes, and thinking of what to say next. Gong has made those things incredibly easy to do during the call and, more importantly, after. I couldn't be happier with it, honestly.
What do you dislike about the product?
If I'm honest, there isn't anything I dislike. At this point, you just want Gong to be able to do what it does so well, just better. Nothing negative to say at this point otherwise.
What problems is the product solving and how is that benefiting you?
As explained above, not having to write notes myself as my calls are happening is incredible as far as staying locked into the subject at hand. Having recordings of the call to reference specific moments is excellent as well.
Great tool for sales
What do you like best about the product?
This tool is essential for sales and other teams to track, review and improve sales calls. I am a product marketer who needs to work closely with sales team and this tool gives me all the insights to make the right decisions.
Its very easy to search for conversations and find out the right one based on keywords. definitely recommend to all business functions including sales.
Its very easy to search for conversations and find out the right one based on keywords. definitely recommend to all business functions including sales.
What do you dislike about the product?
Nothing at the moment. Great product with great features.
What problems is the product solving and how is that benefiting you?
Get feedback from customers and share it with internal teams. This tool also helps sales improve conversion rate .
Gong's great
What do you like best about the product?
Records calls, good transcript most of the time
What do you dislike about the product?
Sometimes doesn't record a call, sometimes messes up transcript
What problems is the product solving and how is that benefiting you?
Training/listening to calls
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