Gong
Gong.ioExternal reviews
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Best for Recording and Capturing details
What do you like best about the product?
You don’t miss what actually mattered
Calls are recorded and transcribed, so nothing is lost.
You can revisit exact moments like pricing, objections, decision points.
Calls are recorded and transcribed, so nothing is lost.
You can revisit exact moments like pricing, objections, decision points.
What do you dislike about the product?
Sales effectiveness
Improves talk-to-listen ratio
Sharpens discovery questions
Strengthens objection handling
Helps reps articulate value more clearly
Improves talk-to-listen ratio
Sharpens discovery questions
Strengthens objection handling
Helps reps articulate value more clearly
What problems is the product solving and how is that benefiting you?
Majorly helping to record the calls
Gong is incredible!
What do you like best about the product?
Gong is super simple, intuitive, and easy to use. I love that it connects calls from the same account so that I can easily watch a deal happen from discovery to close. It even includes the emails that are sent between meetings so that I can learn and see what successful reps are doing between meetings!
What do you dislike about the product?
I genuinely can't think of anything I don't like about Gong. I used Chorus.ai at my last company and I liked it then - but now that I've used Gong, I would never go back. It's superior in many ways.
What problems is the product solving and how is that benefiting you?
I'm a remote sales rep for my company so I miss out on a lot of the learning that happens through osmosis of being in the office. I spend 30 minutes on Gong every day watching other successful reps to learn what they're doing. I have learned a ton by watching other reps sales calls.
I also use it to review my own sales calls prior to a subsequent meeting. It's so helpful to re-listen to what prospects say. I am a good note-taker, but I still will miss something key the first time around. Re-listening a 2nd and 3rd time helps me catch little things that matter.
I also use it to review my own sales calls prior to a subsequent meeting. It's so helpful to re-listen to what prospects say. I am a good note-taker, but I still will miss something key the first time around. Re-listening a 2nd and 3rd time helps me catch little things that matter.
Gong Review
What do you like best about the product?
It provides accurate details of the call taken with the customer. It also shares us the feedback to improve on our language. This really helps us to improve in our future calls.
What do you dislike about the product?
It should add the gong recording even when you disconnect the meeting and join the meeting again. And it should give us an option to add the gong recording even after stopping.
What problems is the product solving and how is that benefiting you?
It provides accurate details of the call taken with the customer. It also shares us the feedback to improve on our language. This really helps us to improve in our future calls.
Gong review
What do you like best about the product?
It gives the area of improvement and helps me to improve my pitch.
What do you dislike about the product?
when its a language call, it does not give proper result.
What problems is the product solving and how is that benefiting you?
It gives the area of improvement and helps me to improve my pitch.
Gong Review
What do you like best about the product?
The analysis of gong for the call are very good and its providing us to pitch better to our clients and provide them a better explanation of the topics that we want to discuss.
What do you dislike about the product?
The talk ratio is very low and in our job we have to explain everything to the advertiser and we need to pitch more, so if the talk ratio would increase it would be better for us.
What problems is the product solving and how is that benefiting you?
The analysis of gong for the call are very good and its providing us to pitch better to our clients and provide them a better explanation of the topics that we want to discuss.
Gong Review
What do you like best about the product?
Its very handy and the main advantage is that You don't need to worry about the recording part. The one thing that I want to mentioned here is that Please increase the standard talk ratio from 65% to some more extend, because we have talk more in order to provide all education requirements of the advertiser. Thanks.
What do you dislike about the product?
Gong assistance should wait over the call for more time.
What problems is the product solving and how is that benefiting you?
Gong is self analyzing tool which provide the exact analysis of the calls that we are making through it and its really helping us to improve our performance Wow.
Helps with continual improvement.
What do you like best about the product?
Being able to see where I can improve on my calls, and also seeing succesful calls from colleagues that I can learn from.
What do you dislike about the product?
Not much that I can think of, but sometimes it is slow to import and analyze.
What problems is the product solving and how is that benefiting you?
Learning how to improve on my sales calls.
Invaluable for learning and follow-ups
What do you like best about the product?
Gong provides the call replay, including screen share and video, and translates the call to a transcript. The transcript feature is great for quickly searching keywords, so you can immediately go to that section of the call.
Having recordings allows you to learn from mistakes, hone presentation skills, and capture follow-ups.
Sharing calls externally with clients is also very easy. You can send a link to the entire call or a snippet and set an expiration time.
Gong integrates with most CRM tools so Sales, CSM, and Operations can all stay in sync.
Having recordings allows you to learn from mistakes, hone presentation skills, and capture follow-ups.
Sharing calls externally with clients is also very easy. You can send a link to the entire call or a snippet and set an expiration time.
Gong integrates with most CRM tools so Sales, CSM, and Operations can all stay in sync.
What do you dislike about the product?
Honestly, I don't dive into more advanced settings or full capability. For my needs as a CSM, I find Gong to be very useful.
What problems is the product solving and how is that benefiting you?
Note-taking and follow-up. When you have multiple calls, you can't remember every detail or what you may or may not have committed to doing. Being able to review your calls for the day allows you to capture and send meaningful notes and updates.
Very useful tool to listen to calls
What do you like best about the product?
I personally did find the tool very useful as we were able to analyze our own calls and check our performance based on which we can improvise if required and work on taking better calls everyday!
What do you dislike about the product?
It has been a useful tool always but there is nothing that I personally dislike about Gong. It has been really helpful in every way and if it has been helping to improve the quality of our own calls what can be there to dislike about it.
What problems is the product solving and how is that benefiting you?
Gong helps us to listen to our own calls and analyze and work on improving the quality and also allow us to listen to our peers calls and learn new ways of communication through that and also to rectify any mistakes
Transcripts in Calls
What do you like best about the product?
The best part I like about Gong is the transcript section that auto detects the speech and generates the textual transcript
What do you dislike about the product?
I think the tool is already great. However if you can add the AI feature I discussed earlier that would be great
What problems is the product solving and how is that benefiting you?
Helping us understand our phone calls
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