Gong
Gong.ioExternal reviews
6,536 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A marketing professional who uses Gong on a frequent basis.
What do you like best about the product?
I like how fast the transcripts are generated and the marking of timestamps by speakers and discussion topics.
What do you dislike about the product?
I wish you could scroll through the transcript and click a certain sentence and the audio would jump to it.
What problems is the product solving and how is that benefiting you?
My team uses it to see how our customers talk about our products and we pull supporting quotes to include in our campaigns.
Gong better than the rest
What do you like best about the product?
Simplicity. Gong is so easy to use. You can easily filter to find any call you are looking for. I also love how Gong send me highlights with subtitles on my calls.
What do you dislike about the product?
I haven't found a big downside yet. So far it has been easy to use.
What problems is the product solving and how is that benefiting you?
Gong is helping me learn. I am always trying to get better at my trade and Gong makes it easy to go back and listen to my calls and hightlights from other's calls who are crushing it.
Recommendations to others considering the product:
Just jump in and go for it. It is easy to use and you will learn as you go!
Gong
What do you like best about the product?
Instant and automatic recording. Ability to search calls for keywords.
What do you dislike about the product?
Gong participant in calls, this also triggers the zoom notification that it has joined.d
What problems is the product solving and how is that benefiting you?
Ability to always record calls and share with customers quickly. Searching to see when we spoke about issues.
Recommendations to others considering the product:
Great tool.
Great Tool!
What do you like best about the product?
We mainly use Gong to share zoom calls externally with customers. We like how easy it is to record calls and then share the recorded called with external customers.
What do you dislike about the product?
We dislike how the Gong recorder is another participant in the zoom call. Some customers will ask what it is.
What problems is the product solving and how is that benefiting you?
We are solving the problem of sharing onboarding/training sessions with external customers. By sharing these sessions, we have spent less time re-engaging customers on features already covered.
Recommendations to others considering the product:
Great tool. Integrate it across all your internal teams to effectively capture the value. If you're in a customer-facing role, this is an ideal tool to stay organized managing multiple accounts/customers.
Incredibly helpful tool for Customer Success and Sales
What do you like best about the product?
I train every customer who comes through us on a zoom call. Having the ability to reference what I promised or said is a godsend. I love the fact that Gong emails you after calls to remind you of asks and promises addressed during the call. I also think that generally, it is a wonderful tool for bridging the gap between the Sales team and the Customer Success team. For a tech startup having a tool like Gong really helps keep goals on track when it comes to customer retention and growth. I don't worry about making statements I'll forget later. I also love that I am able to reshare calls for customers who are lost and confused after training.
What do you dislike about the product?
Sometimes it is difficult to find something you referenced in a call simply because there are things that it doesn't seem to translate well in the auto-generated transcript. I also can't seem to figure out how to just download the video file of the call (other than linking to the site), which has been frustrating for both myself as well as my customers.
What problems is the product solving and how is that benefiting you?
It absolutely helps with customer knowledge gaps. I was able to easily share calls when we added a new CSM, which made my training her much easier. It also helps make the transition of clients easier- both from sales to success and from success team member to success team member. Being able to see complete interactions makes us all contribute to customer retention in a way that actually has a meaningful impact.
Recommendations to others considering the product:
Gong has integration into email as well as zoom that we personally utilize in multiple departments. I almost feel like I derive more benefit from it in my success role than the sales team does. (Although they benefit as well) being able to use it for training both internally and externally is a massive time saver. Being able to reinstruct clients who have lost their way quickly is magical.
Ease of Use
What do you like best about the product?
I was a slow adopter to Gong because our company was leveraging it a just another piece of software. Over the past 4 months, I have found its ease-of-use to be essential in my day-to-day activities. I can share calls with clients in seconds and get instantaneous feedback once they have reviewed the call that I send to them.
Lately, our department has been creating a library of client calls to help with our internal onboarding of new CSMs.
Gong is a great tool with a multitude of options for users.
Lately, our department has been creating a library of client calls to help with our internal onboarding of new CSMs.
Gong is a great tool with a multitude of options for users.
What do you dislike about the product?
I think integrating Gong and all of its features can be hard.
What problems is the product solving and how is that benefiting you?
Quickly sharing calls with clients that contain full call details and action items.
I've personally gained efficiency
I've personally gained efficiency
Saves my bacon
What do you like best about the product?
The ability to review what happened in the meeting so I can attend to the details I need to
What do you dislike about the product?
The transcription isn't always that great
What problems is the product solving and how is that benefiting you?
It's making me a better detail- oriented administrator
I can be more responsive because I don't lose some of the elements requested
I can be more responsive because I don't lose some of the elements requested
Recommendations to others considering the product:
Gong has been very helpful for me in my work. It's saved my bacon many times
Gong gives ACTIONABLE insights
What do you like best about the product?
Gong is a very easy-to-use software. It took me little time to become, what I consider to be, an expert in the software.
What do you dislike about the product?
The analytical capabilities of Gong lack a little. I would like to see more reporting and dashboarding capabilities.
What problems is the product solving and how is that benefiting you?
One of the biggest problems I have solved is realizing the value (or lack of value) that sales reps provide on the phones. I have been able to push recommendations through Gong data to help drive more meaningful conversations between customers and sales reps.
Recommendations to others considering the product:
My advice would be to truly understand what you are looking to find as an organization. With that information, you can better understand if Gong is the right fit.
Reflection is so helpful.
What do you like best about the product?
I love how i am able to review my calls and be provided with feedback from my peers. It's great to hear my own intonation and articulation and to reflct on how i can do better. I appreciate how i can use it on my ios phone too!
What do you dislike about the product?
Would be nice to have a gong app! It would be really helpful when listening and walking.
What problems is the product solving and how is that benefiting you?
To reflect on how I'm communicating with my customers, and to have my manager provide feedback for me is extremely helpfu. The analytics are really helpful too!
Recommendations to others considering the product:
An IOS APP would be immensely helpful. Some way to download calls to listen to them without data as well.
Helps my team not loose track of progress.
What do you like best about the product?
Automated transcript and easy-to-access recordings.
What do you dislike about the product?
Transcripts sometimes have typos, but generally, work well in English.
What problems is the product solving and how is that benefiting you?
I love never losing track of what has happened, it really powers me to provide a better service to our customers. There is no more information lost and that is the biggest benefit for me and my team. Also, we can review each other's work and make comments to improve the team from learning from each other successes.
showing 931 - 940